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Five critical success factors for
embedded analytics
Agenda
A look at embedded analytics
• How user expectations differ between traditional and embedded analytics
• The barriers to adoption that embedded analytics can help overcome
• How organizations can gain buy-in and sell the value to project stakeholders
• Use cases and examples of operational and customer-focused embedded analytics
• Technical requirements and differences of both operational and customer-focused
embedded analytics
5 critical success factors
• Tying embedded analytics to strategic business goals and planning
• Focus on information visibility across the organization
• Ensure better data access
• Real-time value
• Constant visibility
Slide 2
Why Embedded Analytics?
Slide 3
Traditional Business Intelligence vs. Embedded Analytics
Embedded Analytics
Ease of use
Broad deployment
Intuitive self-service
Supports agility
Easy to reach customers
Real-time operational access
Slide 4 © 2017 Enterprise Management Associates, Inc.
Traditional Analytics
Limited reach within organization
Pre-defined analytics
Information silos
Longer times to delivery
Barriers To Analytics – Solving Them Through Embedded
Analytics Adoption
Wide adoption remains hard – depending on
solution, self-service does not truly exist for
most business users
Data access is limited with data silos and
lack of information sharing
Difficult to create real-time data access
Requires an understanding of where data
comes from and how it interrelates
Lack of trust – can create invalid analytics or
access to wrong data
No barrier to access as analytics become a
part of operational/transactional applications
Predefined access takes out the guesswork
Ability to stream analytics within applications
Users don’t have to think to get information
applicable to their line of business
Assumption of trust – developed to take into
account business scenarios, rules, and
processes
Slide 5 © 2017 Enterprise Management Associates, Inc.
Gaining Buy-In And Selling The Value To Project
Stakeholders
Slide 6 © 2017 Enterprise Management Associates, Inc.
Use Cases Of Operational And Customer-Focused
Embedded Analytics
Slide 7 © 2017 Enterprise Management Associates, Inc.
Technical requirements for embedded analytics
• Level of integration – portal versus white
labeled within application
• Security and privacy of data – need to
ensure that operational intelligence data
reflects the access level of those who view
it; customer-focused needs to provide
customers with trust that their data is
secure
• Potential need for multi-tenancy for
customer-focused embedded analytics
• Level of embedded access – URL to white
labeling – what type works best may differ
based on use case
Slide 8 © 2017 Enterprise Management Associates, Inc.
5 Critical Success Factors
Slide 9
1. Tying embedded analytics to strategic business goals
and planning
Slide 10 © 2017 Enterprise Management Associates, Inc.
Identify
Strategic
Goals
Understand
How Data
Fits
Develop A
Data
Driven
Approach
Tie Data To
Business
Initiatives
Leverage
Analytics
For
Constant
Visibility
1. Tying embedded analytics to strategic business goals
and planning
Slide 11 © 2017 Enterprise Management Associates, Inc.
What information and metrics are required to
manage the process?
How are data and business processes
interrelated?
What information is needed to manage
business processes?
What actions need to take place for deviations
or missed targets?
What information is tied to strategic business
goals?
2. Focus on information visibility across the organization
Slide 12 © 2017 Enterprise Management Associates, Inc.
2. Address data silos
Slide 13 © 2017 Enterprise Management Associates, Inc.
3. Ensure better data access
• Making sure data is consolidated only
provides value if it is available to users in
the way they require
• Looking at self-service in a way that
meets needs of user groups
• Information needs to be easy to get to –
both in terms of self-service and
visibility/transparency based on who
needs what information
• Embedded provides this type of capability
providing embedded is delivered with
these considerations in mind
Slide 14 © 2017 Enterprise Management Associates, Inc.
3. A little about self-service
Slide 15 © 2017 Enterprise Management Associates, Inc.
4. Real-time value
• Latency has always been an issue for companies
• Embedded analytics provide real-time access and give users
instant access to data/analytics
• Historic reports only provide part of the picture for trends or
planning but not for operational analytics or efficiencies
• Operational BI enables constant business visibility to what is
happening within specific processes
• Organizations cannot wait until after the fact to get the
visibility into operations they need
Slide 16 © 2017 Enterprise Management Associates, Inc.
5. Constant visibility
• Real time access leads to
constant visibility
• Organizations understand what is
happening as it is happening and
can become more proactive.
• Identify potential risks more
proactively
• Take action when issues occur
• Evaluate factors of performance
Slide 17 © 2017 Enterprise Management Associates, Inc.
5. Real-time for embedded BI
Slide 18 © 2017 Enterprise Management Associates, Inc.
Takeaways
Slide 19 © 2014 Enterprise Management Associates, Inc.
• Embedded BI can enhance a broader analytics program and
provide operational insights
• Organizations need to align their business strategy with their data
access
• Evaluate the type of embedded analytics that work best by targeting
the level of self-service access
• Identify the latency required to meet business needs
• Leverage embedded analytics to increase overall information
visibility
Embedded BI and Analytics
The Information Builders Approach
20
Jake Freivald
VP, Product Marketing
Better Data. Better Analytics.
Information Builders
22
Data
Quality
Data
Governance
Master Data
Management
Integrity
Integration
Batch ETL Real-Time ESB
ApplicationsLegacy Systems Relational/Cubes Big Data Columnar/In Memory Unstructured Social Media Web Services Trading PartnersIoT
Hadoop-Based
BI Portal Embedded InfoApps™ Mobile
Natural Language/
Narrative BI
Data Discovery Reporting Dashboards
High-Performance
Data Store
Intelligence
Location
Analytics
Casting
and Archiving
In-Document
Analytics
SearchPredictive
Analytics
Sentiment and
Word Analytics
Performance
Management
Social
Hot
Bad
Feedback
Write-Back
23
Data
Quality
Data
Governance
Master Data
Management
Integrity
Integration
Batch ETL Real-Time ESB
ApplicationsLegacy Systems Relational/Cubes Big Data Columnar/In Memory Unstructured Social Media Web Services Trading PartnersIoT
Hadoop-Based
BI Portal Embedded InfoApps™ Mobile
Natural Language/
Narrative BI
Data Discovery Reporting Dashboards
High-Performance
Data Store
Intelligence
Location
Analytics
Casting
and Archiving
In-Document
Analytics
SearchPredictive
Analytics
Sentiment and
Word Analytics
Performance
Management
Social
Hot
Bad
Feedback
Write-Back
IT Developers Management Operational Workers Business Partners Customers
Tools for business users & IT
Self-Service for Everyone
Business Analysts
App Studio InfoAssist+
Data
Discovery
Predictive
Analytics
Social
Intelligence
Search
Location
Intelligence
Reporting
Dashboards
Generate & Deploy Insights
Social
Hot
Bad
Feedback
IT Developers Management Operational Workers Business Partners Customers
Tools for business users & IT – InfoApps™ for non-technical users
Self-Service for Everyone
InfoApps™
Dashboards &
Scorecards
Governed Self-
service Reporting
Mobile InfoApps
E-Statements
Data Discovery
InfoApps
Predictive InfoApps Search & Social
Analytic InfoApps
Operationalize Insights & Monetize Data
Business Analysts
App Studio InfoAssist+
Data
Discovery
Predictive
Analytics
Social
Intelligence
Search
Location
Intelligence
Reporting
Dashboards
Generate & Deploy Insights
Social
Hot
Bad
Feedback
Embedded BI
For Commercial Portals
168/286 JSR-compliant portlets/webparts
For Custom Portals and SaaS-style Apps
a. iFrame “Mashup” Style – simplest
b. RESTful Web Service API – maximum control and flexibility
For Resellers, Partners, and On-Premises Apps
Deliver a fully customized and styled BI service within or alongside
an on-premises application
26
Some technical details
Information Builders understands
the economics of the SaaS business.
They were able to come up with
a pricing structure that works
for both of us.
Alan Rich
Chief Executive Officer
WebFOCUS at Chrome River
27
Software Provider Makes SaaS Offering Shine With BI
Challenge: Integrate a robust reporting solution
that supports RIAs in a lightweight, web-based
deployment model. Establish flexible pricing to
complement a subscription-based SaaS model.
Strategy: Create parameterized reports that leverage a
multitenant security model, and augment these reports
with a flexible ad hoc environment.
Results: Expense reporting now includes flexible
inquiry and analysis tools that provide visibility into
spending patterns by office, department, practice
group, user, client, and other variables.
Computer Services, Customer Since 2009
WebFOCUS at Chrome River
28
SaaS Application
Create
Expense
Report
Chrome
River
Servers
Review/
Approve
Reports
Reimbursement
Deposit
Accounts
Payable
Client
Billing
Client
Invoices
Data exportsData imports
Clients /
Matters
Daily
FX Rates
Cash
Advances
Credit card
Transactions
Scanned
Receipts
Phone
Entries
Computer Services, Customer Since 2009
Don’t Take Our Word For It
29
Additional Resources
30
Videos
What is Embedded BI
and its requirements?
Other information
Fact sheet
Recent blog post
Customer story
Paycor embeds WebFOCUS
into their HR application
White paper
Making a Case for Embedded
Business Intelligence

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Five critical success factors for embedded analytics adoption

  • 1. Five critical success factors for embedded analytics
  • 2. Agenda A look at embedded analytics • How user expectations differ between traditional and embedded analytics • The barriers to adoption that embedded analytics can help overcome • How organizations can gain buy-in and sell the value to project stakeholders • Use cases and examples of operational and customer-focused embedded analytics • Technical requirements and differences of both operational and customer-focused embedded analytics 5 critical success factors • Tying embedded analytics to strategic business goals and planning • Focus on information visibility across the organization • Ensure better data access • Real-time value • Constant visibility Slide 2
  • 4. Traditional Business Intelligence vs. Embedded Analytics Embedded Analytics Ease of use Broad deployment Intuitive self-service Supports agility Easy to reach customers Real-time operational access Slide 4 © 2017 Enterprise Management Associates, Inc. Traditional Analytics Limited reach within organization Pre-defined analytics Information silos Longer times to delivery
  • 5. Barriers To Analytics – Solving Them Through Embedded Analytics Adoption Wide adoption remains hard – depending on solution, self-service does not truly exist for most business users Data access is limited with data silos and lack of information sharing Difficult to create real-time data access Requires an understanding of where data comes from and how it interrelates Lack of trust – can create invalid analytics or access to wrong data No barrier to access as analytics become a part of operational/transactional applications Predefined access takes out the guesswork Ability to stream analytics within applications Users don’t have to think to get information applicable to their line of business Assumption of trust – developed to take into account business scenarios, rules, and processes Slide 5 © 2017 Enterprise Management Associates, Inc.
  • 6. Gaining Buy-In And Selling The Value To Project Stakeholders Slide 6 © 2017 Enterprise Management Associates, Inc.
  • 7. Use Cases Of Operational And Customer-Focused Embedded Analytics Slide 7 © 2017 Enterprise Management Associates, Inc.
  • 8. Technical requirements for embedded analytics • Level of integration – portal versus white labeled within application • Security and privacy of data – need to ensure that operational intelligence data reflects the access level of those who view it; customer-focused needs to provide customers with trust that their data is secure • Potential need for multi-tenancy for customer-focused embedded analytics • Level of embedded access – URL to white labeling – what type works best may differ based on use case Slide 8 © 2017 Enterprise Management Associates, Inc.
  • 9. 5 Critical Success Factors Slide 9
  • 10. 1. Tying embedded analytics to strategic business goals and planning Slide 10 © 2017 Enterprise Management Associates, Inc. Identify Strategic Goals Understand How Data Fits Develop A Data Driven Approach Tie Data To Business Initiatives Leverage Analytics For Constant Visibility
  • 11. 1. Tying embedded analytics to strategic business goals and planning Slide 11 © 2017 Enterprise Management Associates, Inc. What information and metrics are required to manage the process? How are data and business processes interrelated? What information is needed to manage business processes? What actions need to take place for deviations or missed targets? What information is tied to strategic business goals?
  • 12. 2. Focus on information visibility across the organization Slide 12 © 2017 Enterprise Management Associates, Inc.
  • 13. 2. Address data silos Slide 13 © 2017 Enterprise Management Associates, Inc.
  • 14. 3. Ensure better data access • Making sure data is consolidated only provides value if it is available to users in the way they require • Looking at self-service in a way that meets needs of user groups • Information needs to be easy to get to – both in terms of self-service and visibility/transparency based on who needs what information • Embedded provides this type of capability providing embedded is delivered with these considerations in mind Slide 14 © 2017 Enterprise Management Associates, Inc.
  • 15. 3. A little about self-service Slide 15 © 2017 Enterprise Management Associates, Inc.
  • 16. 4. Real-time value • Latency has always been an issue for companies • Embedded analytics provide real-time access and give users instant access to data/analytics • Historic reports only provide part of the picture for trends or planning but not for operational analytics or efficiencies • Operational BI enables constant business visibility to what is happening within specific processes • Organizations cannot wait until after the fact to get the visibility into operations they need Slide 16 © 2017 Enterprise Management Associates, Inc.
  • 17. 5. Constant visibility • Real time access leads to constant visibility • Organizations understand what is happening as it is happening and can become more proactive. • Identify potential risks more proactively • Take action when issues occur • Evaluate factors of performance Slide 17 © 2017 Enterprise Management Associates, Inc.
  • 18. 5. Real-time for embedded BI Slide 18 © 2017 Enterprise Management Associates, Inc.
  • 19. Takeaways Slide 19 © 2014 Enterprise Management Associates, Inc. • Embedded BI can enhance a broader analytics program and provide operational insights • Organizations need to align their business strategy with their data access • Evaluate the type of embedded analytics that work best by targeting the level of self-service access • Identify the latency required to meet business needs • Leverage embedded analytics to increase overall information visibility
  • 20. Embedded BI and Analytics The Information Builders Approach 20 Jake Freivald VP, Product Marketing
  • 21. Better Data. Better Analytics. Information Builders
  • 22. 22 Data Quality Data Governance Master Data Management Integrity Integration Batch ETL Real-Time ESB ApplicationsLegacy Systems Relational/Cubes Big Data Columnar/In Memory Unstructured Social Media Web Services Trading PartnersIoT Hadoop-Based BI Portal Embedded InfoApps™ Mobile Natural Language/ Narrative BI Data Discovery Reporting Dashboards High-Performance Data Store Intelligence Location Analytics Casting and Archiving In-Document Analytics SearchPredictive Analytics Sentiment and Word Analytics Performance Management Social Hot Bad Feedback Write-Back
  • 23. 23 Data Quality Data Governance Master Data Management Integrity Integration Batch ETL Real-Time ESB ApplicationsLegacy Systems Relational/Cubes Big Data Columnar/In Memory Unstructured Social Media Web Services Trading PartnersIoT Hadoop-Based BI Portal Embedded InfoApps™ Mobile Natural Language/ Narrative BI Data Discovery Reporting Dashboards High-Performance Data Store Intelligence Location Analytics Casting and Archiving In-Document Analytics SearchPredictive Analytics Sentiment and Word Analytics Performance Management Social Hot Bad Feedback Write-Back
  • 24. IT Developers Management Operational Workers Business Partners Customers Tools for business users & IT Self-Service for Everyone Business Analysts App Studio InfoAssist+ Data Discovery Predictive Analytics Social Intelligence Search Location Intelligence Reporting Dashboards Generate & Deploy Insights Social Hot Bad Feedback
  • 25. IT Developers Management Operational Workers Business Partners Customers Tools for business users & IT – InfoApps™ for non-technical users Self-Service for Everyone InfoApps™ Dashboards & Scorecards Governed Self- service Reporting Mobile InfoApps E-Statements Data Discovery InfoApps Predictive InfoApps Search & Social Analytic InfoApps Operationalize Insights & Monetize Data Business Analysts App Studio InfoAssist+ Data Discovery Predictive Analytics Social Intelligence Search Location Intelligence Reporting Dashboards Generate & Deploy Insights Social Hot Bad Feedback
  • 26. Embedded BI For Commercial Portals 168/286 JSR-compliant portlets/webparts For Custom Portals and SaaS-style Apps a. iFrame “Mashup” Style – simplest b. RESTful Web Service API – maximum control and flexibility For Resellers, Partners, and On-Premises Apps Deliver a fully customized and styled BI service within or alongside an on-premises application 26 Some technical details
  • 27. Information Builders understands the economics of the SaaS business. They were able to come up with a pricing structure that works for both of us. Alan Rich Chief Executive Officer WebFOCUS at Chrome River 27 Software Provider Makes SaaS Offering Shine With BI Challenge: Integrate a robust reporting solution that supports RIAs in a lightweight, web-based deployment model. Establish flexible pricing to complement a subscription-based SaaS model. Strategy: Create parameterized reports that leverage a multitenant security model, and augment these reports with a flexible ad hoc environment. Results: Expense reporting now includes flexible inquiry and analysis tools that provide visibility into spending patterns by office, department, practice group, user, client, and other variables. Computer Services, Customer Since 2009
  • 28. WebFOCUS at Chrome River 28 SaaS Application Create Expense Report Chrome River Servers Review/ Approve Reports Reimbursement Deposit Accounts Payable Client Billing Client Invoices Data exportsData imports Clients / Matters Daily FX Rates Cash Advances Credit card Transactions Scanned Receipts Phone Entries Computer Services, Customer Since 2009
  • 29. Don’t Take Our Word For It 29
  • 30. Additional Resources 30 Videos What is Embedded BI and its requirements? Other information Fact sheet Recent blog post Customer story Paycor embeds WebFOCUS into their HR application White paper Making a Case for Embedded Business Intelligence

Notes de l'éditeur

  1. Gaining buy-in requires quick wins. Some organizations have BI-related initiatives and others need to get buy-in through success Get quick wins – easier said than done – how do organizations do this. Building small dashboards or analytics access based on a single business challenge and grow from there
  2. Call center command center with manager access to real-time Manufacturing – automated tracking and management of quality control Value added services to customers and/or visibility for suppliers and partners
  3. Both for customer facing and internal embedded
  4. Data is important for any organization and is a tool for success Companies need to identify what their key strategic goals are, what they require to plan accordingly and how/where data fits What information and metrics they need to manage the process How data and business processes interrelate and the information needed to manage processes What actions will take place for deviations or missed targets Need to develop a data-driven approach to business so that information assets are directly tied to business initiatives and goals
  5. Companies need to identify what their key strategic goals are, what they require to plan accordingly and how/where data fits
  6. Customer 360/Sales/Supply Chain Silos limit visibility and action Common example is Customer 360 – need to consolidate information to understand behavior and interactions to provide better service Same for sales and supply chain, etc.
  7. Customer 360/Sales/Supply Chain Silos limit visibility and action Common example is Customer 360 – need to consolidate information to understand behavior and interactions to provide better service Same for sales and supply chain, etc.
  8. Making sure data is consolidated only provides value if it is available to users in the way they require Looking at self-service in a way that meets needs of user groups – different people interact with analytics in a variety of ways, based on business need, technical know-how, etc. Information needs to be easy to get to – both in terms of self-service and visibility/transparency based on who needs what information Embedded provides this type of capability providing embedded is delivered with these considerations in mind
  9. Different types of users – therefore self-service can mean different things – traditional example above but extends to internal embedded vs external customers, etc. Interactivity with data, etc.
  10. Real time access leads to constant visibility Organizations understand what is happening as it is happening and can become more proactive. Identify potential risks more proactively The reality is that there are different requirements for analytics – embedded creates an important aspect but may not be the whole picture