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Texting 1, 2, 3
Increasing Engagement in
  160 Characters or Less

      Jeanette Brown, MBA
 Kelly Flowers, GrowthVine, LLC
#Informz
@growthvine
If you can hear me and see my slide, please
   note this in the chat box to your right.

If you cannot hear, please try re-dialing in,
and let me know so I can be of assistance.
Texting 1, 2, 3
Increasing Engagement in
  160 Characters or Less

      Jeanette Brown, MBA
 Kelly Flowers, GrowthVine, LLC
130 Billion
Who is Jeanette Brown?
Who is Kelly Flowers?
Analysts are saying…


 MEGA-TREND OF 21ST CENTURY =

 “Empowerment of people via connected mobile
 devices”
                                -   Mary Meeker, KPCB
                                     - October 2011
Agenda

   Why       Types


  Do’s and   Analysis
  Don’ts
Why
Why Text?
 Can you believe…
 • Every 4 seconds a baby is born and 15 mobile
   phones are purchased
 • Over 97% of US cell phones can accept text
   messages
 • Over 7 BILLION text messages are already sent
   each day throughout the world
 • Text messages are typically read within 4
   minutes of receipt
Types
Types of Text

    Broadcast SMS
      – Alerts/Notifications
      – Call To Action
Types of Text
    Marketing-generated Inbound SMS

      – Special Offers/Fundraising

      – Interactive SMS
Example of Inbound SMS campaign
 Common Shortcode-based text messaging (aka CSC)
   – Shared Shortcode or Dedicated Shortcode
   – Marketed through another marketing medium
   – Requires a User-INITIATED action
   – Using a 5 or 6 digit short code and Keyword
Where to use text messages?
                           Fundraising
 Membership




                  Events
Events
Event Reminders
Event Reminders
Event Reminders
Event Reminders
Recap
Fundraising and
 Calls to Action
Call to Action




1. Mobile Alert   2. Link to Position   3. Call to Action     4. Sign your name



                                               5. Other ways to support $$$
Call to Action                        1.

American Public Transit Association
 2.              3.             4.         5.
Fundraising or Mobile Giving

   – Broadcast SMS with link

   – CSC based campaign using
   Keyword that will generate
   a link
Interactive CSC
Recap
Membership
Discounts, Promotions
Announce Text Message
Announce Text Message
Announce Text Message
Announce Text Message
Membership Benefits
Membership Benefits
Renewal
Grow Your List
Offer a Contest
Offer a Contest
Recap
Do’s and Don’ts
DO – Advertise everywhere
Don’t Overwhelm Your Audience
DO - Survey Your Audience
Do Have An Opt-In Form
DO – Send Messages of Value
Don’t Leave Out the Date
Do have an opt out
Don’t Start Without a Strategy
ROI

 •   Growth in text subscribers
 •   Conversions using “Calls to Action”
 •   A/B testing for quick change in messaging
 •   More engagement based on user’s preference
 •   One more touch point is never a bad thing…
What Now?
Let’s Keep the Conversation Going


            Download the full Benchmark Report

            www.informz.com/associations
Let us help you!
Interested in mobile strategy?      Interested in Informz?

Kelly Flowers                       Jeanette Brown
                                    brown@informz.com

                                    www.informz.com
Principal, Mobile/Social Strategy   202-630-2644 x 241
GrowthVine, LLC                     @informz
Kelly@GrowthVine.com
www.GrowthVine.com 703-598-
4614
@growthvine

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Texting 1, 2, 3! increasing engagement in 160 characters or less