EIA 2015 Wanted! ... An Inspiring and Relevant Travel Agency
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Landry Holi – Head of Innovation Engagement, Innovation & Research, Amadeus
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EIA 2015 Wanted! ... An Inspiring and Relevant Travel Agency
- 1. Landry HOLI Head of Innovation - Engagement @amadeusinnov WANTED! An inspiring and relevant travel agency
- 2. @amadeusinnov Amadeus in a few words Amadeus is a technology company dedicated to the global travel industry. We are present in 195 countries with a worldwide team of more than 12,000 people. Our solutions help improve the business performance of travel agencies, corporations, airlines, airports, hotels, railways and more.
- 6. 3. Fulfill
- 8. More distribution channels More travel products More expert travelers @amadeusinnov
- 9. Confidential RESTRICTED Page 9 ©2014AmadeusITGroupSA Disintermediation! More-to-less black hole @amadeusinnov
- 10. @amadeusinnov
- 12. @amadeusinnov
- 14. Inspire
- 15. Virtual Reality is maturing! consumer version announced for 2016!
- 16. Amadeus Prototype: Immersive Shopping Immersing a customer into the different room options. @amadeusinnov
- 17. Amadeus Prototype: Inspire Me Flight search taking what the traveler sees as an input. @amadeusinnov
- 18. Confidential RESTRICTED It gets even better… with Holograms Microsoft HoloLens
- 19. Confidential RESTRICTED The technology is right around the corner!
- 20. Search
- 21. @amadeusinnov
- 23. New York ? Amadeus Prototype: Travel Planner @amadeusinnov
- 24. The Shortest Path to Happiness: Recommending Beautiful, Quiet, and Happy Routes in the City Daniele Quercia Yahoo Labs Barcelona, Spain dquercia@yahoo-inc.com Rossano Schifanella University of Torino Torino, Italy schifane@di.unito.it Luca Maria Aiello Yahoo Labs Barcelona, Spain alucca@yahoo-inc.com Research Topic @amadeusinnov
- 25. How can we predict the choice of a consumer? What is the right pricing for her/him? What is the right way to personalize the offer? = Maldives 1435 € 4* hotel 15h trip Courchevel 700 € 2* residence 5h trip Customer Segmentation Profiling @amadeusinnov
- 28. Sell
- 32. Second Screen
- 34. So can technology be a real game changer for a new revival of travel agents? @amadeusinnov
- 36. @amadeusinnov Feeling like disrupting the travel industry? Use the Travel Innovation Sandbox! sandbox.amadeus.com
- 37. @amadeusinnov
Notes de l'éditeur
- horse-drawn transport streetcar In 1900, more than 40 million passengers use the tramway in Montreal - four times more than in 1894, the final year of the horse-drawn tramway. Hippomobile used to have xxxx – different roles in this i Les années 1855-1900 constituèrent l'âge d'or de la traction hippomobile, en particulier dans les transports publics, qui se développèrent intensément dans les grandes villes à partir des années 1850. 600 000 jobs in France got replaced by 5 Mio in car industries
- In the US, Travel Agency ARC licenses started to go down from a peak of 46 000 to 13 000 in the early 1980s*
- that number has dwindled to 13,000 from a peak of 46,000 in the early 1980s
- Our customers include key players throughout the world’s travel industry. They are the companies that provide all the essential services that make the travel industry work.
- We design our solutions around your/our customers needs in order to deliver against the needs of travellers. Right from the first moment of the traveller life-cycle from looking for inspiration for travel possibilities through to shopping, booking and then pre, on and post-trip. At all stages of the travel experience our solutions help you/our customers deliver more choice and better service to your/their customers. During 2013 we conducted extensive research via Travel Trends Observatory, an internal exchange platform to better understand traveller trends in the future. We researched in detail how travellers behave, how they search, how they book and other factors that will enable us to continue to understand the traveller life cycle. (HERE YOU CAN MENTION SOME OF OUR SOLUTIONS BY THE CATEGORIES IN THE TRAVELLER LIFE CYCLE ILLUSTRATION - AS APPROPRIATE TO YOUR AUDIENCE)
- The second key trend is that all Messaging Platforms have started monetizing other than Whatsapp in new and creative ways. The pioneers are the Asian chat companies are offering e-commerce platforms, games, payment services and stickers. Facebook Messenger will also start monetizing offering payment services and customer support and Snapchat has started experimenting with adverts
- Banking is also being disrupted by new players such as Klarna. Klarna is a great concept for shoppers especially those who buy from China on sites such as Ali Express. How does it work? You basically do your shopping and when it comes to the payment, you do not pay, Klarna pays for you till you receive your goods and are happy with them. They are basically taking the risk for you. They assess the risk based on your address, email and phone number and if you pass the risk test they make the payment. In Sweden, which is where they are from, have a xx penetration rate. The good news is that Amadeus Payment Platform is integrating with Klarna to offer this service to airlines and to travel agencies. It is a great concept for travel.