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Lean Startup
Customer Persona
Mike Reiner
Today
Introduction: Small & Lean
Customer Segmentation Workshop
How to talk to your customer
Think Global Day One
The key to success is being lean
I Wish I Knew This Sooner!
Shooting in the dark
I’m sure most of you read this…
…but do you operate in a lean way?
So what is Lean Startup
about?
Experiments?
Metrics?
Pivots?
MVP?
Super Startup?
Lets make “lean” very simple
Who is your customer?
TIME TO GET STARTED
with the workshop
Define your own customer persona
Who is your customer?
Got your customer persona?
Keep refining it!
So whats next??
Lack of
Validatio
n
Go out and talk to your customer!!!
Shut up & Listen!
Who? Where? What?
How to properly validate
Anyone will tell you that
your idea is great if you
annoy them long enough
The Mom Test
Dear Mom,
Don’t you think I’m great?
Love,
Your kid
Everybody will lie, not just your mom
Startups
Go out and…
Talk about their life, not your idea
Ask about specifics in the past
Future-tense opinions are lies
You gain nothing by convincing them
Bad questions
Do you think it’s a good idea?
Would you buy a product which solved this problem?
How much would you pay for this?
Better Questions
How do you currently deal with this problem?
When does this problem pop up?
Please show me how you...
Talk me through the last time you had this problem.
What did you try to do about it?
How much money does this problem cost you?
Opinions are worthless
Feedback?
Danger - Bullshit radar:
Sounds great. I love it!
Brilliant -- let me know when it launches!
I would definitely buy that!
What you want is:
Permission to contact again
Clear next meeting
Introduction to decision-maker
Commitment to run a trial
Pre-purchase
Keep Validating
Final Task
Plan how to approach your customer
Where are you going to find your customer?
How are you going to approach him/her?
What do you want to validate (hypothesis)?
Goal: How many people do you want to talk to for feedback?
Think about how to collect the feedback.
Go out and talk to your customers!
Let them talk – only talk about your solution at the very enda
I saw the
angel in
the stone
and carved
until I set
him free.
The pivot.
It used to be called the fuck up
Think global, be lean, go play
Go out talk to you customers!
Questions: mike@startupwiseguys.com

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2014 Lean Startup & Customer Persona by Mike Reiner

Notes de l'éditeur

  1. Introduction Who Asked by different governments to advice building an ecosystem Always get 2 question: 1) What makes startups succeed and 2) How can we build better ecosystem? (Should we launch an Accelerator) Today – I don’t want to show you the numbers or say that we need more venture capital. We all know that startups are creating most of the future jobs Today, let me show what I think can be done differently 1
  2. And for startups its all about this one sentence. Validate properly and learn faster
  3. To appeal to wide audience Attempt 2 things: One practical advice to startups. What is extremely important Inspire how to be different building an ecosystem .30
  4. And a key problem is the lack of validation
  5. Proper validation
  6. Mark 5
  7. Only accept concrete feedback. In B2B case it should lead to a follow up meeting or concrete next action
  8. Constant validation is needed