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Marketing 2.0 Conference, Paris 2010 The Power of Bringing Your Fans Into the Marketing Mix BSI
Join the conversation MARKETING 2.0 CONFERENCE www.marketing2conference.com
Angela LoSasso Global Social Media Strategy & Programs The Power of “ AND ” –  bringing your fans  into the marketing mix
About HP 07/15/10 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Digital trends and the new media mix landscape
The more things change, the more they remain the same ,[object Object],07/15/10 Effective marketing continues to reach: with the  right message … and in the  right place! at the  right time …
Trend 07/15/10 Source:  Magna’s Robert Coen Report (Dec ‘08) as seen in AdAge. Source:  Jupiter Research Entertainment & Media Survey, 2008 (HHI $100K+) Total US Advertising Spend Media Consumption Watching TV 11 hours per week Listening to radio 3 hours per week Reading magazines, 1 hour Reading newspapers, 1 hour Going Online 14 hours per week >40% of their time Gap between ad spend and media consumption The Opportunity   12 %  Newspapers 23 %  Direct mail 24 %  TV (broadcast & cable) 5% Online 21 %  Other media 5 %  Yellow pages 5 %  Magazines 6 %  Radio Spending even more time online
Trend 07/15/10 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social network growth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* Top global web sites according to Alexa (Feb 2010)
Trend 07/15/10 Twitter user growth Source: HubSpot State of Twitersphere Report, June 2009 Microblogging explodes 0% 4% 8% 1 2% 1 6% 3/1/06 7/1/06 11/1/06 3/1/07 7/1/07 11/1/07 3/1/08 7/1/08 11/1/08 3/1/09 Total # of Tweets to date:  over two trillion over 9000 every second
Trend ,[object Object],Mobility
Trend Video 77%
Trend Reviews Credibility
The Mix Matters 07/15/10 21 12 39 28 Initial  consideration 26 37 10 26 Active  evaluation 43 31 5 22 Closure Consumer-driven marketing Store/agent/dealer interactions Company-driven marketing Past experience Word-of-mouth Online research Offline and/or print reviews Advertising Direct marketing Sponsorship In-store product experience Salesperson contact
Let’s talk about how social media influences opinion and action
Why embrace social media? ,[object Object],[object Object],[object Object],07/15/10 Source: Mark Zuckerberg, Jan 7, 2009
Why embrace social media? 07/15/10 ,[object Object],[object Object],[object Object],[object Object]
Social drives Search 07/15/10
Social Media examples
Social Networking at HP ,[object Object],What we have learned Critics … want to have a say Fans … want to have a say Employees … want to have a say 07/15/10
Awareness & Advocacy: It’s about context 07/15/10 Impressions  +  Engagement  +  Context  =  Influence People CHOOSE  to hit the “Play” button
Awareness & Advocacy: It’s about context 07/15/10 Impressions  +  Engagement  +  Context  =  Influence 86.9%   say they  trust a friend’s recommendation  over a review by a critic 83.8%  say they  trust user reviews  over a critic .  Source: Marketing Sherpa, July 2007
Awareness & Advocacy: It’s about context 07/15/10 Impressions  +  Engagement  +  Context  =  Influence 86.9%   say they  trust a friend’s recommendation  over a review by a critic 83.8%  say they  trust user reviews  over a critic .
Empower Fans to Be Advocates 07/15/10
Give Fans a Voice  (video) 07/15/10
How to  measure  this?
“ Everything that can be counted does not necessarily count; everything that counts cannot necessarily be counted” 07/15/10 — Albert Einstein
Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],07/15/10 +
Measurement ,[object Object],07/15/10 Where do you  rank  as campaigns starts? As social marketing and amplification ramps, does your search result  ranking improve ?  Do you get  multiple mentions in results? Social media affects search
Measurement ,[object Object],07/15/10 Are the majority of  comments  complimentary or critical? Can you  change  a bad to a good? Does it  affect  influence? Sentiment
Remember… it’s an “ AND ” ,[object Object],07/15/10 Use the  data   AND   trust your gut  if you have a good compass (or get someone who does) Leave enough room for  innovation   AND   experimentation Traditional  AND   emerging   measurement are important &
Thank you!
 

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The Power of Bringing Your Fans Into the Marketing Mix

  • 1. Marketing 2.0 Conference, Paris 2010 The Power of Bringing Your Fans Into the Marketing Mix BSI
  • 2. Join the conversation MARKETING 2.0 CONFERENCE www.marketing2conference.com
  • 3. Angela LoSasso Global Social Media Strategy & Programs The Power of “ AND ” – bringing your fans into the marketing mix
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  • 5. Digital trends and the new media mix landscape
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  • 7. Trend 07/15/10 Source: Magna’s Robert Coen Report (Dec ‘08) as seen in AdAge. Source: Jupiter Research Entertainment & Media Survey, 2008 (HHI $100K+) Total US Advertising Spend Media Consumption Watching TV 11 hours per week Listening to radio 3 hours per week Reading magazines, 1 hour Reading newspapers, 1 hour Going Online 14 hours per week >40% of their time Gap between ad spend and media consumption The Opportunity 12 % Newspapers 23 % Direct mail 24 % TV (broadcast & cable) 5% Online 21 % Other media 5 % Yellow pages 5 % Magazines 6 % Radio Spending even more time online
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  • 9. Trend 07/15/10 Twitter user growth Source: HubSpot State of Twitersphere Report, June 2009 Microblogging explodes 0% 4% 8% 1 2% 1 6% 3/1/06 7/1/06 11/1/06 3/1/07 7/1/07 11/1/07 3/1/08 7/1/08 11/1/08 3/1/09 Total # of Tweets to date: over two trillion over 9000 every second
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  • 13. The Mix Matters 07/15/10 21 12 39 28 Initial consideration 26 37 10 26 Active evaluation 43 31 5 22 Closure Consumer-driven marketing Store/agent/dealer interactions Company-driven marketing Past experience Word-of-mouth Online research Offline and/or print reviews Advertising Direct marketing Sponsorship In-store product experience Salesperson contact
  • 14. Let’s talk about how social media influences opinion and action
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  • 20. Awareness & Advocacy: It’s about context 07/15/10 Impressions + Engagement + Context = Influence People CHOOSE to hit the “Play” button
  • 21. Awareness & Advocacy: It’s about context 07/15/10 Impressions + Engagement + Context = Influence 86.9% say they trust a friend’s recommendation over a review by a critic 83.8% say they trust user reviews over a critic . Source: Marketing Sherpa, July 2007
  • 22. Awareness & Advocacy: It’s about context 07/15/10 Impressions + Engagement + Context = Influence 86.9% say they trust a friend’s recommendation over a review by a critic 83.8% say they trust user reviews over a critic .
  • 23. Empower Fans to Be Advocates 07/15/10
  • 24. Give Fans a Voice (video) 07/15/10
  • 25. How to measure this?
  • 26. “ Everything that can be counted does not necessarily count; everything that counts cannot necessarily be counted” 07/15/10 — Albert Einstein
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Notes de l'éditeur

  1. According to research by Sprint, 85% of Americans own a cell phone; in Brazil, that number is 80%; India has the second highest with 400 million phones, and China = #1 with 650 million handsets.
  2. http://www.youtube.com/watch?v=YOB6gos1OeY