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BSI Turning Location Intelligence Into Marketing Intelligence

Marketing 2.0 Conference, Barcelona 2006
Join the conversation
MARKETING 2.0 CONFERENCE
      www.marketing2conference.com
Turning Location Intelligence
Into Marketing Intelligence
May 19, 2006
International Word of Mouth Conference

Greg Skibiski, CEO

greg@maonetworks.com
+1 646 723 2324

419 Lafayette Street, 3rd Floor
New York, NY 10003
Sir John Snow




Source: http://www.ph.ucla.edu/epi/snow/broadstreetpump.html
Source: The Broad Street Pump, Safe & Sound, Penguin, 1971 in English MP. Victorian Values – The Life and Times of Dr. Edwin Lankester, 1990.
Source: http://www.ph.ucla.edu/epi/snow/broadstreetpump.html
• There is a weak correlation between the quality of a
  “trade area” and sales in a store
• A trade area is what’s convenient for each individual consumer
• Only 45% of Blockbuster customers use their local store
Source: ESRI, and Dr. Richard Fenker, RMF Center UK
Source: http://www.ph.ucla.edu/epi/snow/broadstreetpump.html
Coming Explosion of Outdoor & Indoor
Spacio-Temporal Consumer Data



                    2006
                                       A-GPS




              nd
Behavior Analysis




Source: Correlation Systems, Ltd., Israel
Fréquentation
Fréquentation

      High
      High

      Average
      Average

      Low
      Low



  Source: Geobusiness Group
Behavior Analysis + Action = Revenue




Source: Geobusiness Group
Videomining Demonstration

http://videomining.com/technologies/behavior/main.html#traffic
Location Based Services Are Taking Off




                                 Source: Ovum research 2006
LBS: What Consumers Want
• Navigation & describing phenomena
• Problem solving
• Artistic creation & entertainment

• I want to be smart the way a local is smart
• Living, annotated “input” maps
• Value to company to track you vs.
  value of being tracked
Source: Mapping in a Prism, D. T. Dettloff, University of Colorado, 2001
Geotracing Demonstration

 http://www.geotracing.com/gt/
San Francisco Postal Codes
ZIP Code 94109: A Tour

                                                                                        Fishermen’s Wharf


                           Robert Louis Stevenson                                                The Tenderloin: “...the haunt of
                           declared “Nob Hill,                                                   the low and vile of every kind.
                           the Hill of Palaces,                                                  ….Licentiousness, debauchery,
                           must certainly be                                                     pollution, loathsome disease,
                           counted the best part of                                              insanity from dissipation, misery,
                           San Francisco.”                                                       poverty, blasphemy and death are
                                                                                                 there. And Hell, yawning to receive
                                                                                                 the putrid mass, is there also.”



                                           Japantown

Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics
                                   Lemus,
Factors that Effect Driving Conditions

  •      Businesses
  •      Street Types
  •      Use of Mass Transit
  •      Weather
  •      Commute Patterns
  •      Population Density


Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics
                                   Lemus,
Geoprocessing User Interface
     Asynchronous complete geoprocessing


        Test bed geoprocessing




       Results review and extraction for SAS etc


Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics
                                   Lemus,
ZIP Code 94109: Model Differentiation




Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics
                                   Lemus,
Improvement Over Current Practices
Gini Indexes (representing gains over random model)

                                       Current                          IIA                            %
                                       Practices                        Model                          Improvement
Bodily Injury                                 16.47%                           20.13%                       22%

Physical                                       8.28%                           11.83%                       42%
Damage
Collision                                      9.34%                           11.28%                       20%

Comprehensive                                 17.66%                           20.07%                       13%



Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics
                                   Lemus,
Effect of Different Traffic Generators
Increase in physical damage claims by living within one mile of:
                           Top Tier                                                                    Bottom Tier
 Restaurant                                              30%                 Racetrack or Amusement                  11%
                                                                             Park
 Grocery Store                                           26%                 Hotel, Motel, Resort, or Spa            5%
 Elementary or Secondary                                 26%                 National Park or Forest                 4%
 School
 Bank                                                    25%                 Local or Community Park                 3%
 Car Dealer                                              23%                 Airport                                 2%
 Gas Station                                             22%                 Doctor’s Office or Clinic               1%
 Liquor Store                                            18%                 Religious Institution                   -10%


Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics
                                   Lemus,
BioMapping
      • Measure galvanic skin response (lie detector)




Source: http://www.biomapping.net/
BioMapping




Source: http://www.biomapping.net/
Greenwich Emotion Map

http://www.emotionmap.net/maps.htm
What to Expect
• Location + profiles/moods + sensors = presence

• Presence + trust networks + proprietary data =

   – Microzone advertising
      • exact economic value identified
   – Augmented video


• Virtual markets can identify trends & patterns
Hollywood Stock Exchange

  http://stocks.the-ledger.com/
       http://www.hsx.com
Action Items
• Re-evaluate internal databases
• Partner
  –   Get involved with the C-C platforms
  –   Create the virtual space for WOM
  –   Consumers will appreciate the brand goodwill
  –   Get your brand into the consumer’s trust network
  –   Loyalty: casino rewards program, tupperware
  –   Give an experience: virtual tokens for real tokens
Turning Location Intelligence
Into Marketing Intelligence
May 19, 2006
International Word of Mouth Conference

Greg Skibiski, CEO

greg@maonetworks.com
+1 646 723 2324

419 Lafayette Street, 3rd Floor
New York, NY 10003
Appendix
Yahoo! Wednesday
     • Target ads to customers by:
                  – Search terms
                              • Query explicit intent to shop?
                  – Demographics
                  – Location (geo-targeting)
                  – What they do on other parts of Yahoo!
                              • Y! Travel, Y! Finance, HotJobs
                              • User generated: GeoCities, MyWeb, Flickr, Deli.cio.us
                  – Advanced analytics

Source: Yahoo! Analysts Dat, 17 May 2006
Privacy: Shoreditch TV London




Source: http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2006/05/09/ncctv09.xml&sSheet=/news/2006/05/09/ixuknewsnew.html
Church
                                              Service on Sundays
                                              at 8:30am




                               Salon
                               $10 haircuts    Mail Box Etc
                                               Open 8:00am–6:00pm
                                               on weekdays
        Comic Book Store
        1963 issue of Superman
        in mint condition


Source: Shailesh Rao, Google

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Turning Location Intelligence Into Marketing Intelligence

  • 1. BSI Turning Location Intelligence Into Marketing Intelligence Marketing 2.0 Conference, Barcelona 2006
  • 2. Join the conversation MARKETING 2.0 CONFERENCE www.marketing2conference.com
  • 3. Turning Location Intelligence Into Marketing Intelligence May 19, 2006 International Word of Mouth Conference Greg Skibiski, CEO greg@maonetworks.com +1 646 723 2324 419 Lafayette Street, 3rd Floor New York, NY 10003
  • 4. Sir John Snow Source: http://www.ph.ucla.edu/epi/snow/broadstreetpump.html Source: The Broad Street Pump, Safe & Sound, Penguin, 1971 in English MP. Victorian Values – The Life and Times of Dr. Edwin Lankester, 1990.
  • 6. • There is a weak correlation between the quality of a “trade area” and sales in a store • A trade area is what’s convenient for each individual consumer • Only 45% of Blockbuster customers use their local store Source: ESRI, and Dr. Richard Fenker, RMF Center UK
  • 8. Coming Explosion of Outdoor & Indoor Spacio-Temporal Consumer Data 2006 A-GPS nd
  • 10. Fréquentation Fréquentation High High Average Average Low Low Source: Geobusiness Group
  • 11. Behavior Analysis + Action = Revenue Source: Geobusiness Group
  • 13. Location Based Services Are Taking Off Source: Ovum research 2006
  • 14. LBS: What Consumers Want • Navigation & describing phenomena • Problem solving • Artistic creation & entertainment • I want to be smart the way a local is smart • Living, annotated “input” maps • Value to company to track you vs. value of being tracked
  • 15. Source: Mapping in a Prism, D. T. Dettloff, University of Colorado, 2001
  • 18. ZIP Code 94109: A Tour Fishermen’s Wharf Robert Louis Stevenson The Tenderloin: “...the haunt of declared “Nob Hill, the low and vile of every kind. the Hill of Palaces, ….Licentiousness, debauchery, must certainly be pollution, loathsome disease, counted the best part of insanity from dissipation, misery, San Francisco.” poverty, blasphemy and death are there. And Hell, yawning to receive the putrid mass, is there also.” Japantown Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics Lemus,
  • 19. Factors that Effect Driving Conditions • Businesses • Street Types • Use of Mass Transit • Weather • Commute Patterns • Population Density Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics Lemus,
  • 20. Geoprocessing User Interface Asynchronous complete geoprocessing Test bed geoprocessing Results review and extraction for SAS etc Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics Lemus,
  • 21. ZIP Code 94109: Model Differentiation Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics Lemus,
  • 22. Improvement Over Current Practices Gini Indexes (representing gains over random model) Current IIA % Practices Model Improvement Bodily Injury 16.47% 20.13% 22% Physical 8.28% 11.83% 42% Damage Collision 9.34% 11.28% 20% Comprehensive 17.66% 20.07% 13% Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics Lemus,
  • 23. Effect of Different Traffic Generators Increase in physical damage claims by living within one mile of: Top Tier Bottom Tier Restaurant 30% Racetrack or Amusement 11% Park Grocery Store 26% Hotel, Motel, Resort, or Spa 5% Elementary or Secondary 26% National Park or Forest 4% School Bank 25% Local or Community Park 3% Car Dealer 23% Airport 2% Gas Station 22% Doctor’s Office or Clinic 1% Liquor Store 18% Religious Institution -10% Source: Scott Tracy, QPC; Jennifer Lemus, ISO Innovative Analytics; David Lapp, Farallon Geographics Lemus,
  • 24. BioMapping • Measure galvanic skin response (lie detector) Source: http://www.biomapping.net/
  • 26.
  • 28. What to Expect • Location + profiles/moods + sensors = presence • Presence + trust networks + proprietary data = – Microzone advertising • exact economic value identified – Augmented video • Virtual markets can identify trends & patterns
  • 29. Hollywood Stock Exchange http://stocks.the-ledger.com/ http://www.hsx.com
  • 30. Action Items • Re-evaluate internal databases • Partner – Get involved with the C-C platforms – Create the virtual space for WOM – Consumers will appreciate the brand goodwill – Get your brand into the consumer’s trust network – Loyalty: casino rewards program, tupperware – Give an experience: virtual tokens for real tokens
  • 31. Turning Location Intelligence Into Marketing Intelligence May 19, 2006 International Word of Mouth Conference Greg Skibiski, CEO greg@maonetworks.com +1 646 723 2324 419 Lafayette Street, 3rd Floor New York, NY 10003
  • 33. Yahoo! Wednesday • Target ads to customers by: – Search terms • Query explicit intent to shop? – Demographics – Location (geo-targeting) – What they do on other parts of Yahoo! • Y! Travel, Y! Finance, HotJobs • User generated: GeoCities, MyWeb, Flickr, Deli.cio.us – Advanced analytics Source: Yahoo! Analysts Dat, 17 May 2006
  • 34. Privacy: Shoreditch TV London Source: http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2006/05/09/ncctv09.xml&sSheet=/news/2006/05/09/ixuknewsnew.html
  • 35. Church Service on Sundays at 8:30am Salon $10 haircuts Mail Box Etc Open 8:00am–6:00pm on weekdays Comic Book Store 1963 issue of Superman in mint condition Source: Shailesh Rao, Google