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Essen al Skills
Comprehending The Art
of Effec ve Communica on
www.insightssuccess.com
VOL-05
|
ISSUE-11
|
2023
Leadership Aspects
Strategies for Fostering
Diversity and Inclusion in
the C-Suite as a CEO
Kyle
Wallgren
Benchmark of Profound Excellence
Wallgren
Kyle
Benchmark of Profound Excellence
Kyle Wallgren
CEO
Edsoma
s
s
s
The Most
Inspiring
Inspiring
Inspiring
Making a
Difference
Difference
Difference
in 2023
in 2023
in 2023
Exhibiting Brilliance,
Benchmarking Excellence
he business world is constantly changing; business
Tleaders are adapting to new challenges and
opportunities. They are flexible and open to new
ideas and are willing to pivot their strategy when necessary.
In the dynamic business arena, an inspiring CEO is true to
themselves and their values. They are honest and
transparent with their team and are able to build trust
through their authenticity. A CEO who is empathetic and
understands the needs of their team can create a positive
and supportive work environment.
A successful business leader is often the driving force
behind a company's growth and success. A CEO possesses
various traits that create a difference from the rest and can
motivate and inspire their team to reach new heights. An
inspiring CEO has a clear and compelling vision for their
company's future. They are able to articulate this vision in a
way that motivates their team and creates a sense of
purpose.
A leader who is passionate about their work can inspire
others to share that passion. They are enthusiastic about
their company's mission and are willing to go above and
beyond to achieve their goals. An excellent CEO is able to
make tough decisions quickly and confidently. They weigh
the pros and cons of each option and make a choice based
on what is best for the company.
They listen to their employees and are able to address their
concerns in a thoughtful and compassionate way. Building a
successful company is not without its challenges, and an
inspiring CEO is able to bounce back from setbacks and
keep moving forward. They are tenacious and persistent in
the face of adversity. A CEO possesses a combination of
vision, passion, decisiveness, adaptability, authenticity,
empathy, and resilience. These traits enable them to lead
their team to success and create a positive impact on the
world.
Spotlighting these charismas and their odyssey of
excellence, the latest edition of Insights Success, "The 10
Most Inspiring CEOs Making a Difference in 2023,"
features the CEOs who are making a positive difference in
their respective industries in 2023.
These CEOs are not only successful in their businesses but
also lead with purpose and have a significant impact on
their communities and the world. Flip through the pages
and indulge in this saga of brilliance.
Have a delightful read!
AbhishekJoshi
Note
Editor’s
Editor’s
Editor’s
08
Kyle
Wallgren
Benchmark of Profound Excellence
Wallgren
Kyle
Benchmark of Profound Excellence
20
Natasha Makhijani
Embodiment of Resolute
Leadership
Peter Stranak
22
30
Elizabeth K. Miller
CFP® CFA, Founder and
President, Summit Place
Financial Advisors, LLC
CXO
CXO
A r t i c l e s
Essential Skills
Comprehending The Art
of Effec ve Communica on
Leadership Aspects
Strategies for Fostering Diversity
and Inclusion in
the C-Suite as a CEO
16
26
sales@insightssuccess.com
May, 2023
Editor-in-Chief
Senior Sales Manager Business Development Manager
Marketing Manager
Technical Head
Technical Specialist Digital Marketing Manager
Research Analyst
Database Management Technology Consultant
Merry D'Souza
Deputy Editor Executive Editor Assistant Editors
Visualizer
David King
Art & Design Director Associate Designer
Sihanee M., Rouniyar A. Peter Collins, Niwrutti Sawant
John Matthew
Sales Executives
David, Martin
Business Development Executives
Steve, Joe
Jacob Smile
Prachi Mokashi Dominique T.
SME-SMO Executive
Sagar Lahigade Frank Adams
Circulation Manager
Robert Brown Stella Andrew David Stokes
Ankita Pandharpure
Copyright © 2023 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any
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Reprint rights remain solely with Insights Success.
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Abhishek Joshi
Revati Badkas
Jenny Fernandes Anish Miller
Brief
Company Name
Adeshina Adewumi is a social entrepreneur committed to using
technology to support small retail businesses.
Featured Person
Trade Lenda
tradelenda.com
Adeshina Adewumi
CEO
Mr. Magown is the Chief Executive Officer, President, Board
Member and Investor in Integration Technologies, Inc., (dba)
InterWeave Smart Solutions, which provides a SaaS, IaaS
Integration Service.
Integration Technologies
interweave.biz
Bruce Magown
CEO
Dupe Olusola serves as the CEO Transcorp Hotels Plc., Africa's
leading hospitality brand.
Transcorp Hotels PLC
transcorphotelsplc.com
Dupe Olusola
CEO
Having an enriching experience of 30+ years in the finance
industry, Liz Miller, CFP®, CFA, is the epitome of visionary
leadership.
Summit Place Financial
Advisor
summitplacefinancial.com
Elizabeth Miller
President
Kyle designed Edsoma to get children back into the reading
culture and help them bond better with the authority figures in
their lives.
Edsoma
edsoma.com
Kyle Wallgren
CEO
Natasha Makhijani is an ambitious leader dedicated to retaining
talents.
Oliver Sanderson Group
oliversanderson.com
Natasha Makhijani
CEO
Peter manages La Donuteria, a company that aims to identify
superior business model companies that will outperform the
market in long-term.
La Donuteria
ladonuteria.eu
Peter Stranak
Founder & CEO
Sia is an accomplished CEO with a track record of success in
business development and Project Management whilst working
for a variety of Government Bodies and private sector
organisations.
Hafan Cymru
hafancymru.co.uk
Sian Morgan
CEO
Thierry manages Paytweak, that turns the payment into a smart
and a new customer experience by providing highly innovative
payment services.
Paytweak
paytweak.com
Thierry M.
CEO
Veronica is a creative mind with a clear focus on innovation in
the digital space and financial inclusion.
MO Technologies
wearemo.com
Veronica Crisafulli
CEO
Kyle
Wallgren
Benchmark of Profound Excellence
Wallgren
Kyle
One remarkable thing about
Edsoma is that parents and
guardians do not need to be
physically present with their
children to read with them.
Benchmark of Profound Excellence
Cov
ory
Kyle Wallgren
CEO
Edsoma
C
ommencing his first company at age 21—during the
financial crisis, not out of choice but out of necessity,
Kyle Wallgren's odyssey of excellence includes
establishing 13 companies.
He sold 9 of them in two different countries. Kyle came to
America 6 years ago from Canada on an E-2 Investment
Visa, where he built two of those companies and sold them
before the outbreak of COVID-19.
During the pandemic, Kyle built a manufacturing facility to
make both covid-related and non-covid items while
learning the ins and outs of the international import/export
business and scaled that from 0-$14M in revenue in the first
year. During the 18-month border shutdown, while Kyle
could not reach his children in Canada, he focused on
building a platform as an educational tool to help children
learn to read and keep families connected.
The world has experienced a shift since the pandemic broke
out. Now, self-education has taken a stronger stand than
ever, with remote learning and parents taking a more active
role. This has, however, enabled poor-quality learning and
reading.
To repair the situation, Kyle created a new communication
and reading application called Edsoma. Having built
various other businesses, he said this is the first business he
can do out of joy. Having suffered from literacy issues his
entire life, Kyle understands literacy is an issue that needs
to be addressed in the US and he wants to play an active
role in combating it.
Edsoma is designed to get children become better and more
confident readers while helping them bond with the
authority figures in their lives. The app has been on the
trajectory to become every family's favorite reading
application with its numerous features and functionalities
that encourage bonding while learning.
One remarkable thing about Edsoma is that parents and
guardians do not need to be physically present with their
children to read with them. Instead, through the video
capabilities, they can do the reading from any part of the
world.
The Journey of Commencement
Kyle admits he knew nothing about tech space when he
established Edsoma. But his research and development
resulted in the app being downloaded in 11 countries.
Edsoma is a patent-pending Artificial Intelligence (AI)
software that assists readers with the proper pronunciation
of words when they get stuck while reading a book inside
the app.
Simultaneously, for Kyle, understanding cultural differences
has been one of the steepest learning curves he has ever
faced. Edsoma believes that reading is for everyone,
everywhere. Its mission is to help eliminate illiteracy
around the world.
Gaining Momentum
Edsoma is a reading application designed to imbibe the
culture of reading in children while helping them learn
word pronunciation correctly and effectively bond with
their parents or guardians.
Kyle Wallgren's biggest inspiration for creating Edsoma
came from his personal desire to connect with his children
and read with them regardless of the distance between
them. Edsoma has many impressive features, the most
notable of them being the correction feature which teaches
the reader how to pronounce words correctly during a read-
aloud.
The app is poised to become every family's favorite
application as it allows parents to read with their children
from any location in the world. It automatically keeps track
of reading activities so that parents, teachers, and schools
can monitor the books children read and the progress they
have made.
Edsoma's vision is to promote reading for all. Its education
platform is inclusive and accessible to everyone. "We
believe that literacy is the pathway to opportunity, and we
are working to build confident and independent readers
because everyone deserves a reading chance," shares
Kyle.
Creating Significant Impact
Kyle is not an expert in this space. And with
that, he has been able to grow with blinders
on. He feels like if he would have been an
expert in the category, he would have
found things to hold him back.
But without the knowledge, Kyle
has been able to look at things
from a much simpler
Edsoma's
vision is to
promote
reading for all.
Its education
platform is
inclusive and
accessible to
everyone.”
perspective. Sometimes understanding the entire space or
entire vertical, you're trying to achieve allows you to set
boundaries based on the industry standards.
Kyle expresses, "We understand that children are our
future, and without the right tools to move forward, we limit
the success our children will have. Because we are a
mission-driven company, everyone shows up with their best
foot forward without question because they know the impact
we bring will be on a global scale.”
Kyle created software that can be utilized from the simplest
devices. He wanted to be cost-aware to make sure that
people in any demographic can have access. Under his
guidance, Edsoma prides itself in working with strategic
partners to help soften the cost for user success.
Plethora of Transformations
The change that Kyle aims to bring to the table is ensuring
that every child can become a leader. He shares, "We're not
waiting for the opportunity; we ARE the opportunity."
AI is trending in the tech space. Kyle uses AI to
comprehend the needs of the users while providing fresh
and interesting resources to improve the skills they lack.
Edsoma is the leader in digital solutions in the literacy
space.
Edsoma has many impressive features, the most notable of
them being the correction feature which teaches the reader
how to pronounce words correctly during a read-aloud. The
app is poised to become every family's favorite application
as it allows parents to read with their children from any
location in the world.
The app also automatically keeps track of reading activities
so that parents, teachers, and schools can monitor the books
the children read and the progress they have made.
Embracing the Future Roadmap
Kyle envisions Edsoma to be the top provider of education
resources worldwide. Its goal is to improve literacy skills
with 100+ million users over the next ten years. Kyle
Wallgren's goal for Edsoma is to break into the mainstream
educational system.
As the world continues to move towards full digital
acceptance, He believes Edsoma is in a good position to
become widely accepted by parents and tutors for their
children. Also, the long-term goal of the app is to continue
to help children develop their reading skills while
strengthening the bond with their parents, teachers and
guardians.
The Words of Wisdom
Advice for the budding entrepreneurs and aspirants willing
to venture into the EdTech niche, Kyle shares, "Close your
eyes and jump. The information is readily available. How
bad do you want it?" "If we can identify the difference
between fear and fact, we can remove the boundaries to
almost anything," concluded Kyle.
Edsoma believes that
reading is for everyone,
everywhere. Its mission
is to help eliminate
illiteracy around the
world.
Comprehending
The Art of Effective
Communication
May 2023 | 16 | www.insightssuccess.com
Essential Skills
Effective communication is a cornerstone of success
in all aspects of life. Whether in personal
relationships, professional settings, or even
everyday interactions, the ability to convey thoughts, ideas,
and emotions clearly and concisely is vital. However,
effective communication is more than just speaking or
writing words—it requires a deep understanding of the art
behind it. In this article, we will explore the key elements of
effective communication and provide insights on how to
master this essential skill.
Clear and Concise Messages: Effective communication
starts with clarity. It is important to articulate thoughts and
ideas in a clear and concise manner. This involves
organizing thoughts before communicating, avoiding jargon
or complex language, and structuring messages in a logical
and coherent way. Clear and concise communication helps
eliminate misunderstandings and ensures that the intended
message is accurately received.
Active Listening: Communication is a two-way process,
and listening is as important as speaking. Active listening
involves fully engaging with the speaker, paying attention
to both verbal and non-verbal cues, and seeking to
understand their perspective. It includes maintaining eye
contact, nodding or providing appropriate gestures to show
attentiveness, and asking relevant questions to clarify
understanding. By practicing active listening, we can foster
better understanding and build stronger connections with
others.
Empathy and Emotional Intelligence: Effective
communication goes beyond conveying information—it
involves understanding and connecting with others on an
emotional level. Empathy and emotional intelligence play a
crucial role in this process. Empathy allows us to put
ourselves in someone else's shoes, understand their
emotions, and respond with sensitivity. Emotional
intelligence helps us recognize and manage our own
emotions, as well as understand how emotions impact
communication dynamics. By incorporating empathy and
emotional intelligence, we can establish trust and build
meaningful relationships.
Non-Verbal Communication: Communication is not
limited to words alone. Non-verbal cues such as facial
expressions, body language, and tone of voice convey
additional information and can greatly impact the
effectiveness of communication. Being aware of our non-
verbal signals and interpreting those of others helps us align
our message with our intentions. Maintaining good eye
contact, using appropriate gestures, and being mindful of
May 2023 | 17 | www.insightssuccess.com
our tone and posture can enhance the clarity and impact of
our communication.
Adaptability and Flexibility: Effective communication
requires adaptability and flexibility to cater to different
audiences and situations. People have different
communication styles, preferences, and cultural
backgrounds. Adapting our communication approach to suit
the needs of others promotes better understanding and
rapport. It involves tailoring our language, tone, and style to
match the context, actively listening to feedback, and being
open to adjusting our message as needed.
Feedback and Clarity Checks: Feedback is crucial for
effective communication. Seeking and providing feedback
allows for clarification, ensures understanding, and helps in
course correction if necessary. Asking questions to confirm
comprehension, summarizing key points, and encouraging
others to share their thoughts can improve communication
effectiveness and prevent misunderstandings.
Practice and Continuous Improvement: Effective
communication is a skill that can be developed and honed
over time. It requires practice and a commitment to
continuous improvement. Actively seeking opportunities to
communicate, reflecting on past experiences, and seeking
feedback from others can help us identify areas for growth
and refine our communication abilities.
Clarity of Purpose: Effective communication involves
having a clear understanding of the purpose or objective
behind the message. Before communicating, it is essential
to identify the desired outcome and tailor the message
accordingly. Whether it's persuading, informing,
motivating, or collaborating, being clear about the purpose
helps shape the content and delivery of the communication,
increasing its effectiveness.
Use of Visual Aids: Visual aids can significantly enhance
communication by providing visual representations of
information. They can simplify complex ideas, aid in
retention, and make presentations or discussions more
engaging. Utilizing visual aids such as charts, graphs,
diagrams, or multimedia elements can help convey
information more effectively and leave a lasting impression
on the audience.
Respectful and Constructive Dialogue: Effective
communication fosters an environment of respect and
encourages constructive dialogue. It involves being mindful
of our language, tone, and mannerisms when engaging in
conversations or discussions. Respectful communication
allows for open-mindedness, encourages diverse
perspectives, and promotes collaboration, leading to better
outcomes and stronger relationships.
Awareness of Cultural Differences: In a globalized world,
effective communication requires an understanding of
cultural differences and the impact they have on
communication styles. Cultural norms, values, and
communication preferences can vary across different
regions and communities. Being aware of these differences
and adapting our communication approach accordingly
demonstrates cultural sensitivity and promotes effective
cross-cultural communication.
Effective communication is an art that requires a
combination of clear expression, active listening, empathy,
adaptability, and continuous improvement. By mastering
this art, we can enhance our personal and professional
relationships, foster collaboration, and achieve success in
various spheres of life. Embracing the principles and
strategies outlined in this article can pave the way for more
meaningful and impactful communication experiences.
May 2023 | 18 | www.insightssuccess.com
Elizabeth K. Miller
Elizabeth K. Miller
Elizabeth K. Miller
CFP® CFA, Founder and President,
Summit Place Financial Advisors, LLC
CXO
hen I started in this industry, I was a portfolio
Wmanager for an investment management firm.
We managed portfolios for institutions as well
as individuals who came to us. We met with those clients
regularly and reported on their investments; often we shared
our market or economic outlook. Sometimes the clients
came to us through a recommendation from a broker at a
large institution. No one called themselves a financial
advisor and none of us gave our clients advice beyond their
investments. Thank goodness our industry has evolved to
one in which many different kinds of “financial advisors”
offer more financial direction and solutions to our clients.
Today many financial advisors offer holistic approaches and
a range of wealth management services including
retirement and education planning, tax management,
insurance assessments, estate planning and perhaps ongoing
family education and philanthropic planning. Clients now
expect these expert services from their advisor. After the
market turmoil of 2022, it is clearer than ever that clients
want even more from us and the advising industry needs to
continue to evolve to offer the expertise and experience that
clients seek.
At Summit Place Financial Advisors, we were very early to
deliver fully integrated wealth management to our clients in
2008. As a boutique firm, we continually review and
evolve our client service plans. Here are three areas we
embrace today, and we believe the industry will follow:
Regularly Reviewing Strategy and Tracking Progress
Against Goals: Like many advisors, as we get to know our
new clients, we together identify short- and long-term
goals. We then create a personalized strategy to help them
reach their goals and we define performance targets that are
most likely to help them reach their goals. We revisit this
strategy and the goals at every meeting, never letting it
collect dust or simply paper a file. We find that this simple
review often uncovers an important update and assures
clients that we are partnering to stay focused on their most
important goals.
We also share an analysis showing clients how they’re
tracking that performance goal on every quarterly report,
confirming their progress to our agreed financial goals. In
the market turmoil of 2022, many clients shared how
valuable this review was in giving them long-term
confidence in their wealth, especially when the market was
dropping.
Checking in at Opportune Moments and Sharing
Updates: While some clients may not appreciate overly
frequent touches, we make a point of reaching out when we
haven’t heard from a client in too long. Clients today
expect the monthly and quarterly newsletters, but they
appreciate genuine communication that reflects our
knowledge of their situation and their interests. “We saw
something that made us think of you,“ we might say, and
we ask how things are going. We value knowing our clients
personally; they value our interest and concern because
financial journeys are not separate from the rest of life for
anyone.
When the market or economy does get worrisome, we don’t
wait for the next planned email campaign to share our
outlook. We proactively share our thoughts and
May 2023 | 20 | www.insightssuccess.com
observations. Sometimes, we don’t yet have enough
information to have a solid outlook, but our clients share
that they appreciate our timeliness in acknowledging
unsettling developments.
DWYSYWD! Do What You Say You Will Do: As clients
desire and seek all the wealth management services the
industry offers, we keep hearing how clients’ past
experiences have fallen short. It is wonderful that we
benefit from others promising more than they deliver, but
our industry needs to catch up. We are all clients,
ourselves, to any number of service industries. Is there
anything more frustrating than a service that under-
delivers? Today, there are so many developments in
technology that can help advisors offer a seamless and full
experience to clients. We use several integrated systems
and processes that help assure us we can DWYSYWD!
In this profession we are in the extraordinarily satisfying
position of genuinely helping people. Each day we know
we have touched someone and helped them with a
challenge or made their financial life easier. At Summit
Place Financial Advisors, we continually evolve our
capabilities, processes, and communications with one
guiding focus- how can we continue to delight clients?
Over the past 15 years, the industry has followed our
priorities and we hope they continue to do that to the benefit
of all financial service clients.
May 2023 | 21 | www.insightssuccess.com
Natasha
Makhijani
Embodiment of Resolute Leadership
atasha Makhijani is the Founder and CEO of
NOliver Sanderson Group PLC. After graduating
with a bachelor's degree from the City, University
of London and a master's from DePaul University in
Chicago, she began her recruitment career on the Graduate
Scheme at Hays. Fast-tracked into management roles, she
achieved four promotions in four years and took a team
from billing £10,000 to £80,000 a month.
She then moved to Michael Page, where she worked on a
hybrid desk across permanent and interim senior leadership
roles. She was given responsibility for growing Michael
Page's Public Sector division from its offices in London.
She soon became the company's number one biller in HR
across the UK, but she always wanted to pursue an
entrepreneurial path.
Having already set up executive desks at both Hays and
Michael Page, Natasha switched her focus to establishing a
business of her own, and in 2011, Oliver Sanderson was
born. What started as one woman on a laptop in her dining
room has grown into an international business at the cutting
edge of executive search, working with big clients, winning
awards, and making a difference internationally!
Oliver Sanderson Group PLC
Oliver Sanderson is an executive search firm with a
difference, combining experience and expertise with
innovation and fresh thinking. Their Values of Honesty,
Integrity and Passion are at the heart of everything they do.
Their aim is to help clients achieve greatness by attracting,
developing and retaining professionals of the highest
calibre. They ensure clients strengthen their organisations
by identifying and recruiting the best individuals and
supporting their progression into accomplished leaders.
Oliver Sanderson has built up a strong track record of
senior and C-suite appointments at FTSE 100, FTSE 250,
and Fortune 500 companies. They offer end-to-end
recruitment and consultancy solutions, and their team of
highly experienced consultants offer a bespoke service
designed to satisfy all recruitment and consultancy
requirements. Unlike other recruiters, they offer a genuinely
consultative service that ensures they listen to the client's
needs and tailor the search process accordingly. This
ensures that they can comprehensively search for
candidates that are the best possible fit for the company and
role.
Snapp CV
Oliver Sanderson is a pioneer of digital innovation in
executive search and recruitment. Natasha is also the co-
founder of Snapp CV, the world's first voice-technology-
enabled mobile jobs platform with exclusive Amazon Alexa
integration. If you ask your Alexa device to "find me a job",
the search will be powered by Snapp.
The platform recently featured on the Mayor of London's
TechInvest programme; an initiative delivered in alliance
with the UK Business Angels Association to showcase
London's most ground-breaking tech start-up businesses. It
also won Recruitment Technology Innovation of the Year at
the 2022 Recruiter Awards.
Diversity, Equity & Inclusion
As an Asian woman in the recruitment industry, Natasha
has had to be extremely assertive to get to where she is
today, and it has been far from an easy ride. Building an
inclusive culture has been pivotal to Oliver Sanderson's
success, not just for themselves but also for their clients and
candidates.
The 10 Most Inspiring CEOs Making a Difference in 2023
May 2023 | 22 | www.insightssuccess.com
Natasha is
passionate about
tackling DE&I
challenges with
clients and ensures
it is far more than a
box-ticking
exercise.
Natasha Makhijani
Founder and CEO
Oliver Sanderson Group PLC
May 2023 | 23 | www.insightssuccess.com
May 2023 | 24 | www.insightssuccess.com
Natasha is passionate about tackling DE&I challenges with
clients and ensures it is far more than a box-ticking
exercise. Having built a strong track record of high-profile
appointments of candidates from minority backgrounds
across a wide range of industries, more and more
companies are approaching Oliver Sanderson for help
finding top level candidates who can help them improve
representation in their organisations. During briefing
meetings, Natasha and her team are often asked: "how do
you ensure a diverse shortlist?" There are a number of steps
that Oliver Sanderson take to provide an industry-leading
diversity shortlisting process for their clients, including:
Ÿ Collaboration with diverse organisations and
networks, such as BWHR (Black Women in HR) and
HR Girlfriends. These networks and communities, often
anchored and organised on LinkedIn, provide vital
forums and support networks for minority candidates.
Ÿ The use of gender-neutral language in all job postings
to avoid any gender bias in the selection process. They
also remove any identifying information from CVs to
ensure that candidates are selected based on their
qualifications, experience, and skills rather than their
gender, race, or ethnicity.
Ÿ Conducting structured interviews with all candidates
to ensure fairness and minimise any unconscious bias.
They use a standardized set of questions and assess all
candidates on the same criteria, which helps to
objectively evaluate their qualifications, experience, and
skills.
Ÿ Providing diversity training to their team to raise their
awareness of unconscious bias and encourage a more
inclusive workplace culture. Their recruiters are trained
to recognise and mitigate any potential bias that may
affect the selection process.
Ÿ Tracking and monitoring diversity metrics
throughout the recruitment process to ensure that they
are meeting diversity goals. They measure success by
tracking the percentage of diverse candidates in their
pipeline and the number of diverse candidates hired.
Going ahead in the Future
Natasha would like to accomplish growth to an exceptional
level in the interim side of her business over the next 5
years. She would also like to open offices internationally
and has already started exploring New York, India, and The
Netherlands. She believes it is essential to diversify her
working practices and reach out - there is still so much
more room to learn and expand.
May 2023 | 25 | www.insightssuccess.com
Strategies for Fostering
Diversity and Inclusion in the
C-Suite as a CEO
Strategies for Fostering
Diversity and Inclusion in the
C-Suite as a CEO
May 2023 | 26 | www.insightssuccess.com
Leadership Aspects
In today's rapidly evolving business landscape,
diversity and inclusion have emerged as critical factors
for organizational success. As a CEO, fostering
diversity and inclusion in the C-Suite is not only a moral
imperative but also a strategic business decision. A diverse
and inclusive leadership team brings a wealth of
perspectives, experiences, and ideas that can drive
innovation, improve decision-making, and fuel business
growth. In this article, we will explore strategies that CEOs
can employ to foster diversity and inclusion in the C-Suite
and create a thriving organizational culture.
Set the Tone from the Top: As a CEO, it is essential to
champion diversity and inclusion from the highest level of
leadership. Communicate the organization's commitment to
diversity and inclusion, both internally and externally, and
lead by example. Demonstrate inclusive behaviors and
actively promote diversity initiatives to set the tone for the
entire organization.
Create a Diverse Talent Pipeline: To foster diversity in the
C-Suite, it is crucial to establish a diverse talent pipeline at
all levels of the organization. Implement inclusive
recruitment practices that actively seek diverse candidates
for executive roles. Partner with professional organizations,
diverse communities, and educational institutions to expand
the talent pool and provide opportunities for
underrepresented groups.
Eliminate Bias in the Selection Process: Unconscious
biases can hinder diversity in executive positions.
Implement objective and standardized selection processes
that focus on skills, qualifications, and potential rather than
personal biases. Train hiring managers and decision-makers
on unconscious bias awareness to ensure fair and unbiased
evaluations.
Foster an Inclusive Organizational Culture: Build an
inclusive culture where all employees feel valued,
respected, and empowered to contribute their unique
perspectives. Encourage open dialogue, active listening,
and collaboration across diverse teams. Establish Employee
Resource Groups (ERGs) or affinity groups that provide
support, networking, and mentorship opportunities for
underrepresented employees.
May 2023 | 27 | www.insightssuccess.com
Provide Diversity and Inclusion Training: Offer training
programs to raise awareness about diversity, inclusion, and
unconscious biases. These programs can help employees
understand the value of diversity, challenge their own
biases, and develop inclusive leadership skills. Leadership
development programs that incorporate diversity and
inclusion training can prepare executives to foster an
inclusive culture in the C-Suite.
Mentorship and Sponsorship Programs: Establish
mentorship and sponsorship programs that pair high-
potential diverse talent with experienced executives.
Mentors can provide guidance, support, and opportunities
for skill development, while sponsors can actively advocate
for their protégés' career advancement. These programs
help break down barriers and create a more inclusive
pathway to executive leadership.
Track and Measure Progress: Implement metrics and
regular reporting to track progress in diversity and inclusion
initiatives. Measure diversity at all levels of the
organization, including the C-Suite, and set targets for
improvement. Regularly assess the impact of diversity and
inclusion efforts and adjust strategies as needed.
Engage External Networks and Partnerships: Engage
with external networks, industry organizations, and
partnerships that focus on diversity and inclusion.
Collaborate with like-minded CEOs and organizations to
share best practices, learn from each other's experiences,
and collectively drive change in the industry.
Transparent Succession Planning: Incorporate diversity
and inclusion considerations into succession planning
processes. Develop and groom a diverse pool of internal
candidates for C-Suite roles, ensuring that they have the
necessary exposure, development opportunities, and
support to be successful in leadership positions.
Foster a Culture of Accountability: Hold leaders
accountable for diversity and inclusion goals and progress.
Incorporate diversity and inclusion metrics into
performance evaluations and reward leaders who actively
champion diversity and inclusion in their areas of
responsibility. Recognize and celebrate diversity success
stories and milestones to reinforce a culture of inclusion.
Employee Resource Group Sponsorship: Encourage C-
Suite executives to actively sponsor and support Employee
Resource Groups (ERGs). ERGs provide a platform for
underrepresented employees to connect, share experiences,
and drive initiatives that promote diversity and inclusion.
C-Suite sponsorship of ERGs demonstrates leadership's
commitment to fostering an inclusive environment.
Diverse Board Representation: Recognize the importance
of diversity at the board level and actively seek diverse
candidates for board positions. A diverse board can provide
valuable perspectives, enhance decision-making, and
influence the organization's overall diversity and inclusion
efforts.
Inclusive Leadership Development Programs: Develop
leadership development programs that focus on diversity,
inclusion, and cultural competence. These programs can
help current and future executives build the skills and
mindset necessary to lead diverse teams, navigate cross-
cultural dynamics, and foster an inclusive culture within the
C-Suite.
External Partnerships and Collaborations: Forge
partnerships with external organizations and thought leaders
who specialize in diversity and inclusion. Collaborate on
research, initiatives, and events that promote diversity in
executive leadership. These partnerships can provide
valuable insights, resources, and networking opportunities
for both the organization and the C-Suite leaders.
Publicly Share Diversity and Inclusion Commitments:
Make public commitments and statements about the
organization's dedication to diversity and inclusion. Share
these commitments through public platforms, such as the
company website, social media, and industry conferences.
Publicly demonstrating the organization's commitment to
diversity and inclusion can attract diverse talent, build trust
with stakeholders, and inspire other leaders to follow suit.
May 2023 | 28 | www.insightssuccess.com
Stranak
Peter
Peter
Peter
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May 2023 | 30 | www.insightssuccess.com
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May 2023 | 31 | www.insightssuccess.com
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The 10 Most Inspiring CEOs Making a Difference in 2023.pdf

  • 1. Essen al Skills Comprehending The Art of Effec ve Communica on www.insightssuccess.com VOL-05 | ISSUE-11 | 2023 Leadership Aspects Strategies for Fostering Diversity and Inclusion in the C-Suite as a CEO Kyle Wallgren Benchmark of Profound Excellence Wallgren Kyle Benchmark of Profound Excellence Kyle Wallgren CEO Edsoma s s s The Most Inspiring Inspiring Inspiring Making a Difference Difference Difference in 2023 in 2023 in 2023
  • 2.
  • 3.
  • 4. Exhibiting Brilliance, Benchmarking Excellence he business world is constantly changing; business Tleaders are adapting to new challenges and opportunities. They are flexible and open to new ideas and are willing to pivot their strategy when necessary. In the dynamic business arena, an inspiring CEO is true to themselves and their values. They are honest and transparent with their team and are able to build trust through their authenticity. A CEO who is empathetic and understands the needs of their team can create a positive and supportive work environment. A successful business leader is often the driving force behind a company's growth and success. A CEO possesses various traits that create a difference from the rest and can motivate and inspire their team to reach new heights. An inspiring CEO has a clear and compelling vision for their company's future. They are able to articulate this vision in a way that motivates their team and creates a sense of purpose. A leader who is passionate about their work can inspire others to share that passion. They are enthusiastic about their company's mission and are willing to go above and beyond to achieve their goals. An excellent CEO is able to make tough decisions quickly and confidently. They weigh the pros and cons of each option and make a choice based on what is best for the company. They listen to their employees and are able to address their concerns in a thoughtful and compassionate way. Building a successful company is not without its challenges, and an inspiring CEO is able to bounce back from setbacks and keep moving forward. They are tenacious and persistent in the face of adversity. A CEO possesses a combination of vision, passion, decisiveness, adaptability, authenticity, empathy, and resilience. These traits enable them to lead their team to success and create a positive impact on the world. Spotlighting these charismas and their odyssey of excellence, the latest edition of Insights Success, "The 10 Most Inspiring CEOs Making a Difference in 2023," features the CEOs who are making a positive difference in their respective industries in 2023. These CEOs are not only successful in their businesses but also lead with purpose and have a significant impact on their communities and the world. Flip through the pages and indulge in this saga of brilliance. Have a delightful read! AbhishekJoshi
  • 6. 08 Kyle Wallgren Benchmark of Profound Excellence Wallgren Kyle Benchmark of Profound Excellence
  • 7. 20 Natasha Makhijani Embodiment of Resolute Leadership Peter Stranak 22 30 Elizabeth K. Miller CFP® CFA, Founder and President, Summit Place Financial Advisors, LLC CXO CXO A r t i c l e s Essential Skills Comprehending The Art of Effec ve Communica on Leadership Aspects Strategies for Fostering Diversity and Inclusion in the C-Suite as a CEO 16 26
  • 8. sales@insightssuccess.com May, 2023 Editor-in-Chief Senior Sales Manager Business Development Manager Marketing Manager Technical Head Technical Specialist Digital Marketing Manager Research Analyst Database Management Technology Consultant Merry D'Souza Deputy Editor Executive Editor Assistant Editors Visualizer David King Art & Design Director Associate Designer Sihanee M., Rouniyar A. Peter Collins, Niwrutti Sawant John Matthew Sales Executives David, Martin Business Development Executives Steve, Joe Jacob Smile Prachi Mokashi Dominique T. SME-SMO Executive Sagar Lahigade Frank Adams Circulation Manager Robert Brown Stella Andrew David Stokes Ankita Pandharpure Copyright © 2023 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success. Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess We are also available on : Abhishek Joshi Revati Badkas Jenny Fernandes Anish Miller
  • 9. Brief Company Name Adeshina Adewumi is a social entrepreneur committed to using technology to support small retail businesses. Featured Person Trade Lenda tradelenda.com Adeshina Adewumi CEO Mr. Magown is the Chief Executive Officer, President, Board Member and Investor in Integration Technologies, Inc., (dba) InterWeave Smart Solutions, which provides a SaaS, IaaS Integration Service. Integration Technologies interweave.biz Bruce Magown CEO Dupe Olusola serves as the CEO Transcorp Hotels Plc., Africa's leading hospitality brand. Transcorp Hotels PLC transcorphotelsplc.com Dupe Olusola CEO Having an enriching experience of 30+ years in the finance industry, Liz Miller, CFP®, CFA, is the epitome of visionary leadership. Summit Place Financial Advisor summitplacefinancial.com Elizabeth Miller President Kyle designed Edsoma to get children back into the reading culture and help them bond better with the authority figures in their lives. Edsoma edsoma.com Kyle Wallgren CEO Natasha Makhijani is an ambitious leader dedicated to retaining talents. Oliver Sanderson Group oliversanderson.com Natasha Makhijani CEO Peter manages La Donuteria, a company that aims to identify superior business model companies that will outperform the market in long-term. La Donuteria ladonuteria.eu Peter Stranak Founder & CEO Sia is an accomplished CEO with a track record of success in business development and Project Management whilst working for a variety of Government Bodies and private sector organisations. Hafan Cymru hafancymru.co.uk Sian Morgan CEO Thierry manages Paytweak, that turns the payment into a smart and a new customer experience by providing highly innovative payment services. Paytweak paytweak.com Thierry M. CEO Veronica is a creative mind with a clear focus on innovation in the digital space and financial inclusion. MO Technologies wearemo.com Veronica Crisafulli CEO
  • 10. Kyle Wallgren Benchmark of Profound Excellence Wallgren Kyle One remarkable thing about Edsoma is that parents and guardians do not need to be physically present with their children to read with them. Benchmark of Profound Excellence
  • 12. C ommencing his first company at age 21—during the financial crisis, not out of choice but out of necessity, Kyle Wallgren's odyssey of excellence includes establishing 13 companies. He sold 9 of them in two different countries. Kyle came to America 6 years ago from Canada on an E-2 Investment Visa, where he built two of those companies and sold them before the outbreak of COVID-19. During the pandemic, Kyle built a manufacturing facility to make both covid-related and non-covid items while learning the ins and outs of the international import/export business and scaled that from 0-$14M in revenue in the first year. During the 18-month border shutdown, while Kyle could not reach his children in Canada, he focused on building a platform as an educational tool to help children learn to read and keep families connected. The world has experienced a shift since the pandemic broke out. Now, self-education has taken a stronger stand than ever, with remote learning and parents taking a more active role. This has, however, enabled poor-quality learning and reading. To repair the situation, Kyle created a new communication and reading application called Edsoma. Having built various other businesses, he said this is the first business he can do out of joy. Having suffered from literacy issues his entire life, Kyle understands literacy is an issue that needs to be addressed in the US and he wants to play an active role in combating it. Edsoma is designed to get children become better and more confident readers while helping them bond with the authority figures in their lives. The app has been on the trajectory to become every family's favorite reading application with its numerous features and functionalities that encourage bonding while learning. One remarkable thing about Edsoma is that parents and guardians do not need to be physically present with their children to read with them. Instead, through the video capabilities, they can do the reading from any part of the world. The Journey of Commencement Kyle admits he knew nothing about tech space when he established Edsoma. But his research and development resulted in the app being downloaded in 11 countries. Edsoma is a patent-pending Artificial Intelligence (AI) software that assists readers with the proper pronunciation of words when they get stuck while reading a book inside the app. Simultaneously, for Kyle, understanding cultural differences has been one of the steepest learning curves he has ever faced. Edsoma believes that reading is for everyone, everywhere. Its mission is to help eliminate illiteracy around the world. Gaining Momentum Edsoma is a reading application designed to imbibe the culture of reading in children while helping them learn word pronunciation correctly and effectively bond with their parents or guardians. Kyle Wallgren's biggest inspiration for creating Edsoma came from his personal desire to connect with his children and read with them regardless of the distance between them. Edsoma has many impressive features, the most notable of them being the correction feature which teaches the reader how to pronounce words correctly during a read- aloud. The app is poised to become every family's favorite application as it allows parents to read with their children from any location in the world. It automatically keeps track of reading activities so that parents, teachers, and schools can monitor the books children read and the progress they have made. Edsoma's vision is to promote reading for all. Its education platform is inclusive and accessible to everyone. "We believe that literacy is the pathway to opportunity, and we are working to build confident and independent readers because everyone deserves a reading chance," shares Kyle. Creating Significant Impact Kyle is not an expert in this space. And with that, he has been able to grow with blinders on. He feels like if he would have been an expert in the category, he would have found things to hold him back. But without the knowledge, Kyle has been able to look at things from a much simpler
  • 13. Edsoma's vision is to promote reading for all. Its education platform is inclusive and accessible to everyone.”
  • 14. perspective. Sometimes understanding the entire space or entire vertical, you're trying to achieve allows you to set boundaries based on the industry standards. Kyle expresses, "We understand that children are our future, and without the right tools to move forward, we limit the success our children will have. Because we are a mission-driven company, everyone shows up with their best foot forward without question because they know the impact we bring will be on a global scale.” Kyle created software that can be utilized from the simplest devices. He wanted to be cost-aware to make sure that people in any demographic can have access. Under his guidance, Edsoma prides itself in working with strategic partners to help soften the cost for user success. Plethora of Transformations The change that Kyle aims to bring to the table is ensuring that every child can become a leader. He shares, "We're not waiting for the opportunity; we ARE the opportunity." AI is trending in the tech space. Kyle uses AI to comprehend the needs of the users while providing fresh and interesting resources to improve the skills they lack. Edsoma is the leader in digital solutions in the literacy space. Edsoma has many impressive features, the most notable of them being the correction feature which teaches the reader how to pronounce words correctly during a read-aloud. The app is poised to become every family's favorite application as it allows parents to read with their children from any location in the world. The app also automatically keeps track of reading activities so that parents, teachers, and schools can monitor the books the children read and the progress they have made. Embracing the Future Roadmap Kyle envisions Edsoma to be the top provider of education resources worldwide. Its goal is to improve literacy skills with 100+ million users over the next ten years. Kyle Wallgren's goal for Edsoma is to break into the mainstream educational system. As the world continues to move towards full digital acceptance, He believes Edsoma is in a good position to become widely accepted by parents and tutors for their children. Also, the long-term goal of the app is to continue to help children develop their reading skills while strengthening the bond with their parents, teachers and guardians. The Words of Wisdom Advice for the budding entrepreneurs and aspirants willing to venture into the EdTech niche, Kyle shares, "Close your eyes and jump. The information is readily available. How bad do you want it?" "If we can identify the difference between fear and fact, we can remove the boundaries to almost anything," concluded Kyle. Edsoma believes that reading is for everyone, everywhere. Its mission is to help eliminate illiteracy around the world.
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  • 18. Comprehending The Art of Effective Communication May 2023 | 16 | www.insightssuccess.com
  • 19. Essential Skills Effective communication is a cornerstone of success in all aspects of life. Whether in personal relationships, professional settings, or even everyday interactions, the ability to convey thoughts, ideas, and emotions clearly and concisely is vital. However, effective communication is more than just speaking or writing words—it requires a deep understanding of the art behind it. In this article, we will explore the key elements of effective communication and provide insights on how to master this essential skill. Clear and Concise Messages: Effective communication starts with clarity. It is important to articulate thoughts and ideas in a clear and concise manner. This involves organizing thoughts before communicating, avoiding jargon or complex language, and structuring messages in a logical and coherent way. Clear and concise communication helps eliminate misunderstandings and ensures that the intended message is accurately received. Active Listening: Communication is a two-way process, and listening is as important as speaking. Active listening involves fully engaging with the speaker, paying attention to both verbal and non-verbal cues, and seeking to understand their perspective. It includes maintaining eye contact, nodding or providing appropriate gestures to show attentiveness, and asking relevant questions to clarify understanding. By practicing active listening, we can foster better understanding and build stronger connections with others. Empathy and Emotional Intelligence: Effective communication goes beyond conveying information—it involves understanding and connecting with others on an emotional level. Empathy and emotional intelligence play a crucial role in this process. Empathy allows us to put ourselves in someone else's shoes, understand their emotions, and respond with sensitivity. Emotional intelligence helps us recognize and manage our own emotions, as well as understand how emotions impact communication dynamics. By incorporating empathy and emotional intelligence, we can establish trust and build meaningful relationships. Non-Verbal Communication: Communication is not limited to words alone. Non-verbal cues such as facial expressions, body language, and tone of voice convey additional information and can greatly impact the effectiveness of communication. Being aware of our non- verbal signals and interpreting those of others helps us align our message with our intentions. Maintaining good eye contact, using appropriate gestures, and being mindful of May 2023 | 17 | www.insightssuccess.com
  • 20. our tone and posture can enhance the clarity and impact of our communication. Adaptability and Flexibility: Effective communication requires adaptability and flexibility to cater to different audiences and situations. People have different communication styles, preferences, and cultural backgrounds. Adapting our communication approach to suit the needs of others promotes better understanding and rapport. It involves tailoring our language, tone, and style to match the context, actively listening to feedback, and being open to adjusting our message as needed. Feedback and Clarity Checks: Feedback is crucial for effective communication. Seeking and providing feedback allows for clarification, ensures understanding, and helps in course correction if necessary. Asking questions to confirm comprehension, summarizing key points, and encouraging others to share their thoughts can improve communication effectiveness and prevent misunderstandings. Practice and Continuous Improvement: Effective communication is a skill that can be developed and honed over time. It requires practice and a commitment to continuous improvement. Actively seeking opportunities to communicate, reflecting on past experiences, and seeking feedback from others can help us identify areas for growth and refine our communication abilities. Clarity of Purpose: Effective communication involves having a clear understanding of the purpose or objective behind the message. Before communicating, it is essential to identify the desired outcome and tailor the message accordingly. Whether it's persuading, informing, motivating, or collaborating, being clear about the purpose helps shape the content and delivery of the communication, increasing its effectiveness. Use of Visual Aids: Visual aids can significantly enhance communication by providing visual representations of information. They can simplify complex ideas, aid in retention, and make presentations or discussions more engaging. Utilizing visual aids such as charts, graphs, diagrams, or multimedia elements can help convey information more effectively and leave a lasting impression on the audience. Respectful and Constructive Dialogue: Effective communication fosters an environment of respect and encourages constructive dialogue. It involves being mindful of our language, tone, and mannerisms when engaging in conversations or discussions. Respectful communication allows for open-mindedness, encourages diverse perspectives, and promotes collaboration, leading to better outcomes and stronger relationships. Awareness of Cultural Differences: In a globalized world, effective communication requires an understanding of cultural differences and the impact they have on communication styles. Cultural norms, values, and communication preferences can vary across different regions and communities. Being aware of these differences and adapting our communication approach accordingly demonstrates cultural sensitivity and promotes effective cross-cultural communication. Effective communication is an art that requires a combination of clear expression, active listening, empathy, adaptability, and continuous improvement. By mastering this art, we can enhance our personal and professional relationships, foster collaboration, and achieve success in various spheres of life. Embracing the principles and strategies outlined in this article can pave the way for more meaningful and impactful communication experiences. May 2023 | 18 | www.insightssuccess.com
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  • 22. Elizabeth K. Miller Elizabeth K. Miller Elizabeth K. Miller CFP® CFA, Founder and President, Summit Place Financial Advisors, LLC CXO hen I started in this industry, I was a portfolio Wmanager for an investment management firm. We managed portfolios for institutions as well as individuals who came to us. We met with those clients regularly and reported on their investments; often we shared our market or economic outlook. Sometimes the clients came to us through a recommendation from a broker at a large institution. No one called themselves a financial advisor and none of us gave our clients advice beyond their investments. Thank goodness our industry has evolved to one in which many different kinds of “financial advisors” offer more financial direction and solutions to our clients. Today many financial advisors offer holistic approaches and a range of wealth management services including retirement and education planning, tax management, insurance assessments, estate planning and perhaps ongoing family education and philanthropic planning. Clients now expect these expert services from their advisor. After the market turmoil of 2022, it is clearer than ever that clients want even more from us and the advising industry needs to continue to evolve to offer the expertise and experience that clients seek. At Summit Place Financial Advisors, we were very early to deliver fully integrated wealth management to our clients in 2008. As a boutique firm, we continually review and evolve our client service plans. Here are three areas we embrace today, and we believe the industry will follow: Regularly Reviewing Strategy and Tracking Progress Against Goals: Like many advisors, as we get to know our new clients, we together identify short- and long-term goals. We then create a personalized strategy to help them reach their goals and we define performance targets that are most likely to help them reach their goals. We revisit this strategy and the goals at every meeting, never letting it collect dust or simply paper a file. We find that this simple review often uncovers an important update and assures clients that we are partnering to stay focused on their most important goals. We also share an analysis showing clients how they’re tracking that performance goal on every quarterly report, confirming their progress to our agreed financial goals. In the market turmoil of 2022, many clients shared how valuable this review was in giving them long-term confidence in their wealth, especially when the market was dropping. Checking in at Opportune Moments and Sharing Updates: While some clients may not appreciate overly frequent touches, we make a point of reaching out when we haven’t heard from a client in too long. Clients today expect the monthly and quarterly newsletters, but they appreciate genuine communication that reflects our knowledge of their situation and their interests. “We saw something that made us think of you,“ we might say, and we ask how things are going. We value knowing our clients personally; they value our interest and concern because financial journeys are not separate from the rest of life for anyone. When the market or economy does get worrisome, we don’t wait for the next planned email campaign to share our outlook. We proactively share our thoughts and May 2023 | 20 | www.insightssuccess.com
  • 23. observations. Sometimes, we don’t yet have enough information to have a solid outlook, but our clients share that they appreciate our timeliness in acknowledging unsettling developments. DWYSYWD! Do What You Say You Will Do: As clients desire and seek all the wealth management services the industry offers, we keep hearing how clients’ past experiences have fallen short. It is wonderful that we benefit from others promising more than they deliver, but our industry needs to catch up. We are all clients, ourselves, to any number of service industries. Is there anything more frustrating than a service that under- delivers? Today, there are so many developments in technology that can help advisors offer a seamless and full experience to clients. We use several integrated systems and processes that help assure us we can DWYSYWD! In this profession we are in the extraordinarily satisfying position of genuinely helping people. Each day we know we have touched someone and helped them with a challenge or made their financial life easier. At Summit Place Financial Advisors, we continually evolve our capabilities, processes, and communications with one guiding focus- how can we continue to delight clients? Over the past 15 years, the industry has followed our priorities and we hope they continue to do that to the benefit of all financial service clients. May 2023 | 21 | www.insightssuccess.com
  • 24. Natasha Makhijani Embodiment of Resolute Leadership atasha Makhijani is the Founder and CEO of NOliver Sanderson Group PLC. After graduating with a bachelor's degree from the City, University of London and a master's from DePaul University in Chicago, she began her recruitment career on the Graduate Scheme at Hays. Fast-tracked into management roles, she achieved four promotions in four years and took a team from billing £10,000 to £80,000 a month. She then moved to Michael Page, where she worked on a hybrid desk across permanent and interim senior leadership roles. She was given responsibility for growing Michael Page's Public Sector division from its offices in London. She soon became the company's number one biller in HR across the UK, but she always wanted to pursue an entrepreneurial path. Having already set up executive desks at both Hays and Michael Page, Natasha switched her focus to establishing a business of her own, and in 2011, Oliver Sanderson was born. What started as one woman on a laptop in her dining room has grown into an international business at the cutting edge of executive search, working with big clients, winning awards, and making a difference internationally! Oliver Sanderson Group PLC Oliver Sanderson is an executive search firm with a difference, combining experience and expertise with innovation and fresh thinking. Their Values of Honesty, Integrity and Passion are at the heart of everything they do. Their aim is to help clients achieve greatness by attracting, developing and retaining professionals of the highest calibre. They ensure clients strengthen their organisations by identifying and recruiting the best individuals and supporting their progression into accomplished leaders. Oliver Sanderson has built up a strong track record of senior and C-suite appointments at FTSE 100, FTSE 250, and Fortune 500 companies. They offer end-to-end recruitment and consultancy solutions, and their team of highly experienced consultants offer a bespoke service designed to satisfy all recruitment and consultancy requirements. Unlike other recruiters, they offer a genuinely consultative service that ensures they listen to the client's needs and tailor the search process accordingly. This ensures that they can comprehensively search for candidates that are the best possible fit for the company and role. Snapp CV Oliver Sanderson is a pioneer of digital innovation in executive search and recruitment. Natasha is also the co- founder of Snapp CV, the world's first voice-technology- enabled mobile jobs platform with exclusive Amazon Alexa integration. If you ask your Alexa device to "find me a job", the search will be powered by Snapp. The platform recently featured on the Mayor of London's TechInvest programme; an initiative delivered in alliance with the UK Business Angels Association to showcase London's most ground-breaking tech start-up businesses. It also won Recruitment Technology Innovation of the Year at the 2022 Recruiter Awards. Diversity, Equity & Inclusion As an Asian woman in the recruitment industry, Natasha has had to be extremely assertive to get to where she is today, and it has been far from an easy ride. Building an inclusive culture has been pivotal to Oliver Sanderson's success, not just for themselves but also for their clients and candidates. The 10 Most Inspiring CEOs Making a Difference in 2023 May 2023 | 22 | www.insightssuccess.com
  • 25. Natasha is passionate about tackling DE&I challenges with clients and ensures it is far more than a box-ticking exercise. Natasha Makhijani Founder and CEO Oliver Sanderson Group PLC May 2023 | 23 | www.insightssuccess.com
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  • 27. Natasha is passionate about tackling DE&I challenges with clients and ensures it is far more than a box-ticking exercise. Having built a strong track record of high-profile appointments of candidates from minority backgrounds across a wide range of industries, more and more companies are approaching Oliver Sanderson for help finding top level candidates who can help them improve representation in their organisations. During briefing meetings, Natasha and her team are often asked: "how do you ensure a diverse shortlist?" There are a number of steps that Oliver Sanderson take to provide an industry-leading diversity shortlisting process for their clients, including: Ÿ Collaboration with diverse organisations and networks, such as BWHR (Black Women in HR) and HR Girlfriends. These networks and communities, often anchored and organised on LinkedIn, provide vital forums and support networks for minority candidates. Ÿ The use of gender-neutral language in all job postings to avoid any gender bias in the selection process. They also remove any identifying information from CVs to ensure that candidates are selected based on their qualifications, experience, and skills rather than their gender, race, or ethnicity. Ÿ Conducting structured interviews with all candidates to ensure fairness and minimise any unconscious bias. They use a standardized set of questions and assess all candidates on the same criteria, which helps to objectively evaluate their qualifications, experience, and skills. Ÿ Providing diversity training to their team to raise their awareness of unconscious bias and encourage a more inclusive workplace culture. Their recruiters are trained to recognise and mitigate any potential bias that may affect the selection process. Ÿ Tracking and monitoring diversity metrics throughout the recruitment process to ensure that they are meeting diversity goals. They measure success by tracking the percentage of diverse candidates in their pipeline and the number of diverse candidates hired. Going ahead in the Future Natasha would like to accomplish growth to an exceptional level in the interim side of her business over the next 5 years. She would also like to open offices internationally and has already started exploring New York, India, and The Netherlands. She believes it is essential to diversify her working practices and reach out - there is still so much more room to learn and expand. May 2023 | 25 | www.insightssuccess.com
  • 28. Strategies for Fostering Diversity and Inclusion in the C-Suite as a CEO Strategies for Fostering Diversity and Inclusion in the C-Suite as a CEO May 2023 | 26 | www.insightssuccess.com
  • 29. Leadership Aspects In today's rapidly evolving business landscape, diversity and inclusion have emerged as critical factors for organizational success. As a CEO, fostering diversity and inclusion in the C-Suite is not only a moral imperative but also a strategic business decision. A diverse and inclusive leadership team brings a wealth of perspectives, experiences, and ideas that can drive innovation, improve decision-making, and fuel business growth. In this article, we will explore strategies that CEOs can employ to foster diversity and inclusion in the C-Suite and create a thriving organizational culture. Set the Tone from the Top: As a CEO, it is essential to champion diversity and inclusion from the highest level of leadership. Communicate the organization's commitment to diversity and inclusion, both internally and externally, and lead by example. Demonstrate inclusive behaviors and actively promote diversity initiatives to set the tone for the entire organization. Create a Diverse Talent Pipeline: To foster diversity in the C-Suite, it is crucial to establish a diverse talent pipeline at all levels of the organization. Implement inclusive recruitment practices that actively seek diverse candidates for executive roles. Partner with professional organizations, diverse communities, and educational institutions to expand the talent pool and provide opportunities for underrepresented groups. Eliminate Bias in the Selection Process: Unconscious biases can hinder diversity in executive positions. Implement objective and standardized selection processes that focus on skills, qualifications, and potential rather than personal biases. Train hiring managers and decision-makers on unconscious bias awareness to ensure fair and unbiased evaluations. Foster an Inclusive Organizational Culture: Build an inclusive culture where all employees feel valued, respected, and empowered to contribute their unique perspectives. Encourage open dialogue, active listening, and collaboration across diverse teams. Establish Employee Resource Groups (ERGs) or affinity groups that provide support, networking, and mentorship opportunities for underrepresented employees. May 2023 | 27 | www.insightssuccess.com
  • 30. Provide Diversity and Inclusion Training: Offer training programs to raise awareness about diversity, inclusion, and unconscious biases. These programs can help employees understand the value of diversity, challenge their own biases, and develop inclusive leadership skills. Leadership development programs that incorporate diversity and inclusion training can prepare executives to foster an inclusive culture in the C-Suite. Mentorship and Sponsorship Programs: Establish mentorship and sponsorship programs that pair high- potential diverse talent with experienced executives. Mentors can provide guidance, support, and opportunities for skill development, while sponsors can actively advocate for their protégés' career advancement. These programs help break down barriers and create a more inclusive pathway to executive leadership. Track and Measure Progress: Implement metrics and regular reporting to track progress in diversity and inclusion initiatives. Measure diversity at all levels of the organization, including the C-Suite, and set targets for improvement. Regularly assess the impact of diversity and inclusion efforts and adjust strategies as needed. Engage External Networks and Partnerships: Engage with external networks, industry organizations, and partnerships that focus on diversity and inclusion. Collaborate with like-minded CEOs and organizations to share best practices, learn from each other's experiences, and collectively drive change in the industry. Transparent Succession Planning: Incorporate diversity and inclusion considerations into succession planning processes. Develop and groom a diverse pool of internal candidates for C-Suite roles, ensuring that they have the necessary exposure, development opportunities, and support to be successful in leadership positions. Foster a Culture of Accountability: Hold leaders accountable for diversity and inclusion goals and progress. Incorporate diversity and inclusion metrics into performance evaluations and reward leaders who actively champion diversity and inclusion in their areas of responsibility. Recognize and celebrate diversity success stories and milestones to reinforce a culture of inclusion. Employee Resource Group Sponsorship: Encourage C- Suite executives to actively sponsor and support Employee Resource Groups (ERGs). ERGs provide a platform for underrepresented employees to connect, share experiences, and drive initiatives that promote diversity and inclusion. C-Suite sponsorship of ERGs demonstrates leadership's commitment to fostering an inclusive environment. Diverse Board Representation: Recognize the importance of diversity at the board level and actively seek diverse candidates for board positions. A diverse board can provide valuable perspectives, enhance decision-making, and influence the organization's overall diversity and inclusion efforts. Inclusive Leadership Development Programs: Develop leadership development programs that focus on diversity, inclusion, and cultural competence. These programs can help current and future executives build the skills and mindset necessary to lead diverse teams, navigate cross- cultural dynamics, and foster an inclusive culture within the C-Suite. External Partnerships and Collaborations: Forge partnerships with external organizations and thought leaders who specialize in diversity and inclusion. Collaborate on research, initiatives, and events that promote diversity in executive leadership. These partnerships can provide valuable insights, resources, and networking opportunities for both the organization and the C-Suite leaders. Publicly Share Diversity and Inclusion Commitments: Make public commitments and statements about the organization's dedication to diversity and inclusion. Share these commitments through public platforms, such as the company website, social media, and industry conferences. Publicly demonstrating the organization's commitment to diversity and inclusion can attract diverse talent, build trust with stakeholders, and inspire other leaders to follow suit. May 2023 | 28 | www.insightssuccess.com
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  • 32. Stranak Peter Peter Peter re you ready to become your own boss, make a Adifference in your community, and indulge in the irresistible world of exclusive donuts? Look no further! We are excited to introduce you to La Donuteria, a rapidly growing franchise chain that offers a unique and profitable business opportunity for passionate entrepreneurs like you. Why Choose La Donuteria? Impressive Growth & Success: La Donuteria has experienced an astounding 500% growth in the number of franchises in the past four years, with over 70 successful locations worldwide. Our Franchise Partners report continuous Year-over-Year revenue growth, showcasing the immense potential of our business model. High Profitability and Fast ROI: Our franchise operates with high-profit margin and in combination with low initial investment and steady cash flow allows for a exceptionally fast ROI, in some cases even less than 1 year. Low franchise and marketing fees help our partners to scale their business and become financially viable. Global Expansion: La Donuteria is established in cities like Paris, Zurich, Munich, Budapest or Prague and quickly expanding into the Middle East, opening multiple stores in Dubai, AbuDhabi, Qatar and Riyadh. This rapid growth and international presence demonstrate our strong brand appeal and ability to succeed in diverse markets. Record-Breaking Sales: Our Valentine's Day promotion this year led to the highest sales ever, making February the strongest month in terms of revenue yet for some of our shops. This highlights the power of our seasonal promotions and the potential for further growth. Innovative & Delicious Product Line: At La Donuteria, we pride ourselves on our mouth-watering selection of donuts, made with the highest quality ingredients. Our menu includes classic favourites and unique, creative flavours that cater to a wide range of tastes. Plus, we're always innovating, introducing new seasonal and limited-edition donuts that keep customers coming back for more! Resilient Business Model: Despite the current economic climate, La Donuteria's effective business model continues to thrive. Our comprehensive franchise package provides you with the tools, training, and support you need to hit the ground running, ensuring your success even in challenging times. Commitment to Sustainability: La Donuteria is committed to environmental stewardship and ethical sourcing. Our eco-friendly practices, such as using compostable packaging and locally sourced ingredients, not only reduce our carbon footprint but also resonate with today's conscious consumers. cxo May 2023 | 30 | www.insightssuccess.com
  • 33. Unparalleled Franchise Support: We're with you every step of the way! Our dedicated franchise support team offers comprehensive training, ongoing operational guidance, and marketing assistance to ensure your business flourishes. Take the Next Step to Success Don't miss out on this exceptional franchise opportunity! Join the La Donuteria family and start making a difference in your community today. Be part of the donut revolution that's taking the world by storm! Ready to embark on this exciting journey? Click the link below to get started, and one of our franchise representatives will be in touch with you soon. Here's to your sweet success, La Donuteria Team P.s. Got questions? No problem! Simply hit 'reply' to this email, and our team will be happy to assist you with any inquiries you may have May 2023 | 31 | www.insightssuccess.com