This document discusses the changing landscape of law firms and the need to focus on client success. It notes that clients now have more power and information, demanding alternative fee arrangements and a modern digital experience. To thrive, law firms need a unified approach to managing the entire client lifecycle from initial contact through final outcome. However, a survey found most firms have a wide technology gap and are not taking advantage of tools to help with client relationship management, business development, and other key areas. The document concludes that firms need to invest in new technologies and change their operating models to meet evolving client expectations.