AI is key for transforming customer service and e-commerce. We are serving almost 200 great, global brands with Chatbots, Live Chat, Facebook, helping them to sell more to customers.

1. B2B Intelligent Automation
opportunity with
AI-Chatbots
Messaging
Cloud Communications
InteliWISE Inc.
USA (415) 230-0566
info@inteliwise.com

2. The AI for business in 2017 is called Chatbots.
Bots are the next
frontier of customer service -
according to 1to1 media’s
60X growth Gartner’s
forecast of investment growth in
intelligent automation
investments by 2021
50-50 The self-service /
chat are equal in popularity to
call center in Customer
Support*
* 2017 Forrester Research
data

3. Every day, more than 150 global brands use our
AI-powered Chatbots, Live Chat and voice / messaging
to grow on-line sales
and run Intelligent Automation of Customer Service.
* within recent 48 months,
rolling avg
25M 150 Top 10
of totally virtual
interactions*
Installations of AI-Chatbot, Chat or
call center
Listed in analysts reports for global
Virtual Agent software

4. Customer support leaders add our software solutions
to their contact centers, CRM, e-commerce
within Digital Transformation initiatives.
Our software helps
customers contacting
through:
Then understands and
processes their
questions with:
Finally provides
answers with the help
of:
Text |
Messaging
Voice Video
Omnichannel
AI (Intelligent
Automation)
Integrated with
live-assisted tools
Automated
AI – powered
Conversational Dialog
Up to 50% The rest
Problem
solved!
Live Agent
(contact
center)
Sent to Live
Agent
Live Chat or
Call

5. Platform for enterprise Intelligent Automation
The complete set of tools
for development, integration and use of customer service automation.
Products Technology Development
tools
Integration with
systems
Chatbots +
Messaging +
Voice
(Omni-channel)
B2B specialized,
AI-
Conversational
NLP engine
Rich in
features
Admin &
Developers’
portal /
console
Robust API &
integrations
(use of github
libraries)

6. Products
Omnichannel cloud and on-premise solutions
for Customer Service and Digital Communications
Artificial
Intelligence
Messaging Voice (comm.AI) Video
AI-Chatbot
(Virtual
Assistant)
Live Chat
Enterprise
Cloud Telephony,
Click2Call
Video-call
Instant Messaging
AI-Chatbot
Facebook &
Instant
Messaging Chat
Call Center,
Scriptable IVR
Screen-sharing and
Co-browse
Helpdesk Virtual
Agent
Tickets (email),
SMS (inbound,
outbound)
VoiceAPI
Intelligent
Outbound CC

7. Our Conversational technology
The AI for automated services
Conversational UI
The InteliWISE responsive,
omni-channel interface for self-service
dialog with consumers.
AI
US-patented cognitive search (Natural
Language Processing) for powerful
intent (text) recognition.
Multichannel
Works on desktop, mobile devices,
social & messaging apps

8. Our Java-Script Programmable Engine
enable intuitive programmable communications (VoiceAPI)
Use of ready,
Github libraries !

9. Example: new, conversational way of buying online
Informs about a
bank offering
Helps with
opening
accounts
Find the nearest
ATM, branch

10. Example: better than the app
Chatbot may dynamically check status, dates, account and present this information to
customer (in a dialog)

11. Our back-end admin & developers’ tools
enable fast developing & integrating, with the use of Github libraries
PANEL AGENT
PORTAL
(Console)
SUPERVISOR
PORTAL
(Console)
Agents’ roles
management, fast
content management,
editing & authoring
Chat, Text and Voice
tool for agents
Monitoring, setting
roles, performance
reporting
Knowledge
Base
ENGINEER
API Comm.AI
Advanced Q&A and
dialog management
with NLP tools
Tools for integrations Developers’ tools for
VoiceAPI &
MessagingPI (Cloud
Commu-nications)

12. Success story: a critical eGOV system is supplemented
with AI & messaging to improve CX & quality
39% calls less
AI-Chatbot was capable of overtake call traffic
with high quality answers (+90% accuracy),
replacing repetitive calls
85% in < 20 sec
+85% of calls and chats are served within less
than 20 sec, and +93% of all incoming contacts
are served -surge in QoS
Challenge:
Low QoS (>50% call abandon rate), high Total Cost, in a critical
eGOV with up to 20k operations / day
Solution:
Intelligent service automation, with AI-Virtual Assistant
integrated with live messaging and call center
Results/ ROI:

13. Success story: a global BPO is adding an intelligent self-service
Assistant (chatbot) to its helpdesk
Up to 9% calls deflection
while sustaining over 90%
of satisfaction
Challenge:
(Young) customers require new,
mobile support tools, incl.
messaging, automation of
repetitive queries
Solution:
AI-Chatbot added to existing
helpdesk portal (calls& tickets
support)
Results/ ROI:

14. We are uniquely offering
both the cloud service and on-premise installation...
100% Cloud ...or 100%
on-premise
Our team
provides up to
100% of a
set-up service
Working with
Partners, in the
outsourcing
model
Instant set-up and the
delivery of SaaS
(Software-as-a-Servic
e)
The entire Chatbot /
AI or Messaging
platform can be set
up on a company’s
infrastructure, behind
firewalls
One – off professional
IT services, projects
related to the
implementation,
installation, and
customization
.. or white labels
… and integrates with leading IT systems

15. Profitable company, with subscription revenues
From leading brands customer base
>75% of
revenue is
generated by
recurrent
revenues
100%
InteliWISE Inc.
AI-chatbots &
Intelligent Automation
solutions
100%
Limtel LLC
VoiceAPI & Cloud
Communications
54%
InteliDESK LLC
AI (intelligent
automation) for BPO /
helpdesk outsourcing
Capital group structure

16. Team of 30 engineers and experts
plus access to a talent - pool of AI - skilled engineers & outsourcing agents
Board
Marcin Strzałkowski | CEO InteliWISE Grzegorz Siehień | CEO Limtel
Serial entrepreneur, passionate about digital communications
technologies, developing businesses from scratch and bringing sales &
customers on board, the founder and shareholder InteliWISE. During
his career he supervised the process of finding investors, among which
include Intel Capital, the largest VC fund in the world, and IPO process
(New Connect).
Founder, chief technology architect solutions in customer service
provider Limtel.com, expert with over 10 years of experience in
developing information systems and telecommunications. He led
teams involved in the design of distributed systems for high
availability deployments private and public cloud.
Team of +30 Access to engineering talents’ pool
InteliWISE has a highly qualified engineering team, with Natural
Language Processing and Big Data Analytics skills. Also in-house virtual
Contact Center team, for BPO - with live agents providing instant
support (phone, chat, email)
Access to a pool of AI - skilled
engineers & outsourcing agents
Option for the multi-language Virtual Contact Center outsourcing
services, incl. the public administration skills
Supervisory board
Marek Borzestowski Paul Bragiel
Entrepreneur; founder of Internet companies. Over 15 years of
experience as a co-owner and board member of Wirtualna Polska,
InteliWISE, Gruper.pl, and Mind The Kids. Founder of the first Polish
Think Tank – The Sobieski Institute.
A co-founder and managing partner at i/o ventures, an early stage
startup accelerator which operates out of a funky workspace+cafe in
San Francisco. Previous he has founded and served as the CEO of 3
companies.

17. Competitive Comparison for Chatbots and AI
InteliWISE IBM Watson Nanorep Virtuoz Chatfuel
Both Cloud- and On-premise
installation
?
Conversational UI (widget) + AI +
Dialog management
Simple
NLP, no AI
Seamless integration with
omnichannel (Voice, Messaging,
video)
Chatbot/ AI can serve desktop,
mobile, IM (messengers), email,
sms
? ? ?
100% manageable admin &
developer’s tools (no NLP black
box)
?
White label / partnership ? ?

18. Investment / partnership Opportunity
The recent M&As in Chatbots / our competition -
the growth of interest behind intelligent
automation:
● Nanorep acquired by LogMeIn (~$50M) -
08’2017
● Intelliresponse acquired by 24-7
● With.ai acquired by Facebook
● Indisys acquired by Intel Corp
● Virtuoz acquired by Nuance
● Q-Go acquired by RightNow/ Oracle
We are looking for partners helping
out with our strategic initiatives:
1. Global rollout, incl. US, Europe
2. Partnership with large
integrators/ partners with
synergistic services portfolio and
global channels
3. Leverage our team’s B2B AI
competence
4. Integrate with major systems
(Salesforce, Zendesk, Magento)