Intelligent Pathways Founder Gary Crosby discusses how businesses are utilising mobility to improve productivity and efficiency

1. Utilising Mobility for
Productivity & Efficiency
12 November 2012
Gary Crosby

2. Key Areas for Discussion
• How Mobility is transforming business
• Benefits for business
• Mobility in action – real world case study

3. How Mobility is Transforming Business
• In the last ten years the way
people work has dramatically
changed.
• Mobile phones and laptops
provided the means to keep in
touch with the office and
obtain email, calendar and
contacts on the go.
• People who relied on desktop
computers for communication
were unchained.
Then, along came smart phones, tablets, apps and cloud

4. Mobile Devices are Replacing Paper

5. Mobile Devices Enable Input On-The-Go
• Builders can raise quotes onsite
• Sales orders can be placed instantly from the field
• Front line staff can record details about customers and
send direct to head office
• Managers can approve tasks from the airport

6. The Virtual Office

7. Benefits to Business
• Superior customer service
• Reduced costs
• Faster movement of information
• Increased productivity
• Improved employee satisfaction

8. Leverage What Your Workforce Already Has

9. Case Study – Jetstream
• Mobile application used by
airline cabin crew onboard
an aircraft
• Brings data from
reservations, loyalty, CRM,
operations and crewing
systems into the cabin
• Allows electronic data
collection of data in the air,
that is sent back to head
office on completion of the
flight

10. Case Study - Jetstream
Loyalty tier
Meal preference
Journey details
Travel Group

11. Case Study – Jetstream
• Rolled out to 500+ users of a major Australian airline
• Used daily on domestic and international flights as well as airline
lounges
• Improves customer experience by faster recognition and preference
recording
• Drives loyalty reward program membership by on-the-spot sign up of
new members
• Reduces double data entry and streamlines flow of information from
cabin to head office
“SUCH A GREAT TOOL FOR
CUSTOMER FEEDBACK AND
ESCALATING INFORMATION. A
WEALTH OF INFORMATION FOR
THE TEAM ONBOARD AND PRIOR
TO FLIGHT ESPECIALLY.”

12. Mobile Forms for SMBs

13. For further discussion,
come and see us on Stand 8