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presents
Marketing
Analytics 101
SARAH HODGES
@hodges
1 2 3 4 5
Custom
Wheels
Big
Wheels
Training
Wheels
Hipster
Wheels
Two Wheels
campaign
You can’t manage it
unless you measure it!
Don’t stop here!
Common Key Performance Indicators (KPIs)
• Total Users
• New Users
• Monthly Active Users (MAU)
• Daily Active Users (DAU)
• Retention Rate
• Revenue
WHAT IS
YOUR GOAL?
Your	
  Goal
Variable Variable Variable Variable
Emails Delivered
Unique Opens
Unique Clicks
Signups
Action Taken
Delivery Rate: # delivered / # sent
Open Rate: # unique opens / # delivered*
Conversion Rate: # unique Signups / # delivered
Click Through Rate: # unique clicks / # delivered
Activation Rate: # action taken / # signups
*Not	
  an	
  accurate	
  measure	
  of	
  performance.	
  
Impressions
Cost per Impression (CPI)
Clicks
Cost per Click (CPC)
Actions
Cost per Action (CPA)
Brand Awareness
Media
Hits
Twitter
Reach
Partner
Inquiries
Facebook
Reach
“Kill things that don’t have an
optimum CPA.” – Avinash Kaushik
THERE WAS A 50% M/M INCREASE
IN UNIQUE VISITORS IN APRIL
(APRIL	
  UNIQUE	
  VISITORS	
  –	
  MARCH	
  UNIQUE	
  VISITORS)	
  /	
  MARCH	
  UNIQUE	
  VISITORS
(300,000	
  –	
  200,000)	
  /	
  200,000	
  =	
  +	
  50%	
  
Value Parameter Description
Campaign utm_campaign Marketing campaign name
Source utm_source
Marketing channel
Email, social media, etc.
Medium utm_medium
Channel category
Email list, facebook, twitter, etc.
Content utm_content
Most frequently used in CPC campaigns
to note ad creative
Term utm_term
Most often used in CPC campaigns to
track search keyword
QUESTIONS?
READ MORE ABOUT MARKETING ANALYTICS
WWW.COUNTERPILLAR.COM
Course Title
Course Title
INSTRUCTOR NAME

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Marketing Analytics 101

Notes de l'éditeur

  1. This is obviously an intro.-level course, but curious how much experience you all have with Marketing Analytics. What’s your current level of expertise? Show of hands. Why are you here?
  2. Today you’ll learn how to master the art of seduction. Numbers are sexy!Use numbers to tell a story! Use numbers to get your way! Let’s test it…
  3. Every initiative you launch should be tied to a goal. If you don’t measure the output of your initiative, how can you measure that the effort was worthwhile? Show your how you’re adding value to the company with wins and learning from losses.
  4. Ask how many people are managing analytics internally at their companies. What tools are you using? You don’t have to have a company account to get started!
  5. Keep your eye on the prize! Pick one primary success metric. It’s very tempting to have several, but you’ll just get bogged down. This should be the number you want to move the needle on. Lost of other metrics will reveal opportunities for you to optimize your campaign flow for that metric.
  6. Use email click-through rate as an example. Who has recently sent a marketing email out to customers? What was the goal? CTR isn’t your success metric! It’s an optimization factor.
  7. ExampleEmail campaign to acquire users for a health and fitness websiteUSUBSCRIBE RATEFor an affiliate marketing campaign, Total opens and total closes can be an interesting measure of how people are interacting with your campaigns.