A new Ipsos MORI global infrastructure study which finds the majority of the public think that Britain is not currently doing enough to meet the country’s infrastructure needs. 60% of Britons agree that we are not doing enough as a country to meet our infrastructure needs and 76% are of the view that investment in infrastructure is vital to future economic growth.

1. Britain’s infrastructure
Public satisfaction and priorities
ben.marshall@ipsos.com
chris.rigby@ipsos.com
October 2016

2. 2Deloitte – Public service expectations| August 2016 | FINAL |
Methodology
• These are the findings of the Global
@dvisor Infrastructure Index 2016. In
total 18,517 interviews were
conducted between 26 August and 9
September 2016 in 26 countries
around the world via the Ipsos Online
Panel system.
• In Britain, the sample was 1,001 adults
aged 16-64. Data are weighted to
match the profile of the population.
• Where results do not sum to 100, this
may be due to computer rounding,
multiple responses or the exclusion of
don't knows or not stated responses.
Rounding may also be the reason why
combinations e.g. % good differ from
the sum of % very good + % fairly
good.
• Full details are available at www.ipsos-
mori.com

3. 4
33
32
21
7 4
% Very satsified % Fairly satisfied % Neither/nor
% Fairly dissatisfied % Very dissatisfied % Don't know
Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept
I now want you to think
about Britain’s
infrastructure.
By infrastructure I mean
things we rely on like road,
rail and air networks,
utilities such as energy and
water, and broadband and
other communications.
Overall, how satisfied or
dissatisfied are you with
Britain’s national
infrastructure?
Q
Public lukewarm on Britain’s infrastructure
Satisfied Dissatisfied
36% 29%

4. I now want you to
think about
[COUNTRY’S]
infrastructure.
By infrastructure I
mean things we
rely on like road,
rail and air
networks, utilities
such as energy and
water, and
broadband and
other
communications.
Overall, how
satisfied or
dissatisfied are you
with [COUNTRY’S]
national
infrastructure?
Q
Just above global average
33
63
57
54
47
45
42
40
36
36
36
36
33
33
32
32
29
27
27
25
24
22
21
19
16
11
10
Global
Saudi Arabia
India
Germany
China
France
Japan
Chile
Great Britain
Peru
Poland
USA
Australia
Canada
Sweden
Turkey
Mexico
Columbia
South Africa
Spain
Argentina
Belgium
Russia
South Korea
Italy
Brazil
Hungary
% very/fairly satisfied
Base: 18,517 adults (online), 26 Aug-9 Sept

5. Comparison vs GCI
Japan
Germany
France
GB
Spain
USA
South Korea
Canada
AustraliaSweden
Belgium
Italy
Saudi Arabia
Russia
China
Chile
Hungary
Turkey
Poland
Mexico
South Africa
Brazil
India
Colombia
Argentina
Peru
0%
10%
20%
30%
40%
50%
60%
70%
3.5 4 4.5 5 5.5 6 6.5
The World Economic Forum’s Global Competitiveness Report 2015-2016 “assesses
the competitiveness landscape of 140 economies, providing insight into the drivers of their
productivity and prosperity.” The chart below shows the GCI rating for infrastructure (1-7 where
7=best) plotted against the % very/fairly satisfied with national infrastructure from our survey.
Global Competitiveness Index – Infrastructure
%Very/fairlysatisfied
Base: 18,517 adults (online), 26 Aug-9 Sept
http://reports.weforum.org/global-competitiveness-report-2015-2016/competitiveness-rankings

6. These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
Q
Variation in ratings of different types
76
75
59
59
49
43
42
30
27
27
16
14
34
34
44
47
34
35
59
55
Water supply and sewerage
Airports
Motorway/major roads
High speed broadband
Local road network
Rail (train/stations)
Energy-generation infrastructure
Nuclear to generate energy
New housing supply
Flood defences
% Very/fairly good % Fairly/very poor
Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

7. 7Deloitte – Public service expectations| August 2016 | FINAL |
Transport
• Three-quarters of the public, 75%,
rate airports positively.
• The public are more positive about
the motorway/major road network
than the local road network
• Ratings are worst for rail
infrastructure (track/stations);
despite slightly higher levels of
‘don’t know’ relative to roads, a
higher proportion rate rail
infrastructure negatively.

8. 16
59
11
3
11
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
Airports
Q
Airports – positive ratings
Good Poor
75% 14%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

9. 9
50
25
9
7
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
The motorway/major road
network
Q
The SRN – 6 in 10 are positive
Good Poor
59% 34%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

10. 5
44
28
16
6
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
The local road network
Q
Local roads – half are positive
Good Poor
49% 44%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

11. 5
38
30
16
10
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
Rail infrastructure –
track/stations
Q
Rail – more negative than positive
Good Poor
43% 47%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

12. 12Deloitte – Public service expectations| August 2016 | FINAL |
Housing supply
• 59% of the public rate new housing
supply as fairly or very poor in
Britain.
• This includes 27% rating this as
very poor.
• Other Ipsos MORI research has
found a strong conviction that
housing supply is inadequate in
terms of quantity and quality.

13. 4
23
31
27
14
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
New housing supply
Q
Housing supply – 6 in 10 are negative
Good Poor
27% 59%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

14. 14Deloitte – Public service expectations| August 2016 | FINAL |
Environment
& energy
• The public are more negative than
positive about flood defences by a
margin of 2:1.
• 42% are positive about energy-
generation infrastructure
(excluding nuclear), but 34% are
negative, and 24% say they don’t
know.
• Even more, 34%, do not offer an
opinion on nuclear infrastructure
but, among those who do, the
balance is more negative than
positive.

15. 3
25
38
17
18
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
Flood defences
Q
Flood defences – public negative by 2:1
Good Poor
27% 55%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

16. 6
37
26
8
24
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
Energy-generation
infrastructure (excluding
nuclear)
Q
Non-nuclear energy – views more mixed
Good Poor
42% 34%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

17. 5
26
25
11
34
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
Nuclear infrastructure to
generate energy
Q
Nuclear – a third don’t know
Good Poor
30% 35%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

18. 18Deloitte – Public service expectations| August 2016 | FINAL |
Other utilities
• 20% rate water supply and
sewerage as very good, with a
further 55% judging it fairly good.
• This makes this the top-rated
infrastructure in Britain (although
only just above airports).
• Broadband attracts worse ratings
although the 34% very/fairly poor
compares to 59% very/fairly good.

19. 20
55
13
3
8
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
Water supply and sewerage
Q
Water supply etc. – ‘good’ by more than 4:1
Good Poor
76% 16%
Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

20. 11
48
23
11
7
% Very good % Fairly good % Fairly poor
% Very poor % Don't know
These next questions are
about different types of
infrastructure in GB.
Please indicate how good
or poor you rate the
current quality of each
one in GB…
High speed broadband
Q
Broadband – more positive than negative
Good Poor
59% 34%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

21. Q
Rail infrastructure weaker vs other G8
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
Rail infrastructure –
track/stations
% very/fairly good
44
76
64
64
58
57
55
53
53
52
51
49
48
46
43
43
43
37
37
35
34
33
27
26
23
22
18
Global
China
South Korea
India
Russia
Japan
France
Turkey
Germany
Saudi Arabia
USA
Spain
Australia
Canada
Belgium
Great Britain
Chile
Poland
South Africa
Sweden
Argentina
Peru
Italy
Mexico
Brazil
Hungary
Columbia
Base: 18,517 adults (online), 26 Aug-9 Sept

22. Q
But new housing supply weakest
These next questions
are about different
types of
infrastructure.
Please indicate how
good or poor you
rate the current
quality of each
one in [COUNTRY]…
New housing supply
% very/fairly good
41
60
59
59
58
57
56
51
49
49
48
45
42
40
39
38
38
35
33
29
29
28
27
27
26
26
12
Global
USA
China
Columbia
India
Saudi Arabia
Turkey
Chile
Australia
Canada
France
Belgium
Japan
South Korea
Hungary
Russia
Peru
Mexico
Poland
South Africa
Germany
Italy
Argentina
Great Britain
Brazil
Spain
Sweden
Base: 18,517 adults (online), 26 Aug-9 Sept

23. 23Deloitte – Public service expectations| August 2016 | FINAL |
Attitudes
• 60% agree that ‘we are not doing
enough to meet our infrastructure
needs’, while 70% are of the view
that investment in infrastructure is
vital to future economic growth.
• Twice as many are comfortable
with the idea of foreign investment
in new infrastructure (42% against
20%) if it means that projects can
be delivered more quickly.
• At the same time, though, 67%
justify delays to infrastructure
projects if it means that local
communities’ views can be heard
properly.

24. To what extent
do you agree or
disagree…?
Q
Attitudes push in different directions
76
67
60
48
42
2
6
8
12
20
Investing in infrastructure is vital to
GB's future economic growth
Local communities' views on plans for
infrastructure should be heard
properly, even if it means delays
As a country we are not doing
enough to meet our infrastructure
needs
GB has a poor record at getting
national infrastructure projects right
I'm fine with foreign investment in
new infrastructure in GB if it means it
gets built more quickly
% Strongly/tend to agree % Strongly/tend to disagree
Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

25. 21
39
22
6
2
10
% Strongly agree % Tend to agree % Neither/nor
% Tend to disagree % Strongyl disagree % Don't know
To what extent do you
agree or disagree…?
As a country we are not
doing enough to meet our
infrastructure needs
Q
Sense that not doing enough
Agree Disagree
60% 8%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

26. 36
40
14
21 7
% Strongly agree % Tend to agree % Neither/nor
% Tend to disagree % Strongly disagree % Don't know
To what extent do you
agree or disagree…?
Investing in infrastructure
is vital to GB’s future
economic growth
Q
Infrastructure vital to growth
Agree Disagree
76% 2%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

27. 14
34
27
10
2
13
% Strongly agree % Tend to agree % Neither/nor
% Tend to disagree % Strongly disagree % Don't know
To what extent do you
agree or disagree…?
GB has a poor record at
getting national
infrastructure projects right
Q
By 4:1 we have a poor record
Agree Disagree
48% 12%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

28. 23
44
19
5
1
8
% Strongly agree % Tend to sagree % Neither/nor
% Tend to disagree % Strongly disagree % Don't know
To what extent do you
agree or disagree…?
Local communities’ views
on plans for infrastructure
should be heard properly,
even if it means delays
Q
Local views matter
Agree Disagree
67% 6%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

29. 12
30
27
14
6
11
% Very satsified % Fairly satisfied % Neither/nor
% Fairly dissatisfied % Very dissatisfied % Don't know
To what extent do you
agree or disagree…?
I’m fine with foreign
investment in new
infrastructure in GB if it
means it gets built more
quickly
Q
Plurality fine with foreign investment
Agree Disagree
42% 20%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

30. 30Deloitte – Public service expectations| August 2016 | FINAL |
Priorities
• Priorities for investment are
housing supply (48% choose this
from a list), flood defences (45%)
and rail infrastructure (44%).
• 44% back Government borrowing
money to fund investment in
better/more infrastructure, with
16% opposed and 40% unsure
either way.

31. 48%
45%
44%
36%
33%
32%
32%
18%
17%
14%
8%
2%
1%
New housing supply
Flood defences
Rail infrastructure - track/stations
The local road network
Energy-generation infrastructure
The motorway/major road network
High speed broadband
Nuclear infrastructure to generate energy
Water supply and sewerage
Airports
Don’t know
Other
None of these
Which of these
types of
infrastructure,
if any, do you
think should be
made a priority
for investment
for GB?
Q
Housing, flood defence, rail are top priorities
Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

32. New housing
supply
Flood
defences
Rail infrastructure
The local road
networkEnergy-
generation
infrastructure
The motorway/
major road
network
High speed
broadband
Nuclear
infrastructure to
generate energy
Water supply and
sewerage
Airports
0%
10%
20%
30%
40%
50%
60%
70%
80%
0% 10% 20% 30% 40% 50% 60% 70%
% Priority
%Very/fairlygoodSummary: priorities vs ratings
Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

33. 10
34
30
12
4
10
% Strongly support % Tend to support % Neither/nor
% Tend to oppose % Strongly oppose % Don't know
To what extent do you
support or oppose the
national Government in GB
borrowing money to fund
the building of more/better
infrastructure?
Q
More support borrowing than don’t
Support Oppose
44% 16%Base: 1,001 GB adults 16-65 (online), 26 Aug-9 Sept

34. Q
Relatively more supportive of borrow-to-
To what extent do
you support or
oppose the national
Government in
[COUNTRY]
borrowing money to
fund the building of
more/better
infrastructure?
% strongly/tend to support
34
69
48
47
46
45
45
45
44
40
36
35
33
32
32
32
32
31
28
23
23
23
22
22
18
14
13
Global
India
Argentina
Italy
China
Brazil
Peru
Columbia
Great Britain
Chile
Australia
Germany
South Africa
Belgium
Poland
Saudi Arabia
Canada
USA
Sweden
Mexico
Russia
Turkey
France
Spain
Hungary
South Korea
Japan
Base: 18,517 adults (online), 26 Aug-9 Sept
build

35. Summary
Public accept
case for
investment in
infrastructure.
Wide variation in
ratings of
different types
of infrastructure:
new housing
supply and rail
among top
priorities (new
housing supply
is especially
weak by global
standards).
Public more
comfortable
than not with
idea of foreign
investment if it
speeds
progress. But
also resistant to
compromising
proper hearing
of local
communities’
views.

36. Further information
ben.marshall@ipsos.com
chris.rigby@ipsos.com Ipsos MORI Infrastructure
Ipsos MORI Infrastructure works
with infrastructure leaders to
provide community, customer,
and stakeholder insights,
supporting infrastructure design,
delivery and marketing.