Leadership Connections

1. Ipsos MORI

2. -80 -60 -40 -20 0 20 40 May-97 Aug-97 Nov-97 Feb-98 May-98 Aug-98 Nov-98 Feb-99 May-99 Aug-99 Nov-99 Feb-00 May-00 Aug-00 Nov-00 Feb-01 May-01 Aug-01 Nov-01 Feb-02 May-02 Aug-02 Nov-02 Feb-03 May-03 Aug-03 Nov-03 Feb-04 May-04 Aug-04 Nov-04 Feb-05 May-05 Aug-05 Nov-05 Feb-06 May-06 Aug-06 Nov-06 Feb-07 May-07 Aug-07 Nov-07 Feb-08 May-08 Aug-08 Nov-08 Feb-09 May-09 Aug-09 Nov-09 Feb-10 May-10 Aug-10 Nov-10 Feb-11 May-11 Aug-11 Nov-11 Feb-12 May-12 Aug-12 Nov-12 Feb-13 May-13 Aug-13 Nov-13 Feb-14 May-14 Aug-14 Nov-14 Feb-15 Do you think that the general economic condition of the country will improve, stay the same or get worse over the next 12 months? +28 -46 -56 -48 +23 Index(getbetterminusgetworse) -64 Source: Ipsos MORI Political Monitor +11 +35 Base: c.1,000 British adults each month Consumers and staff are less worried about the economy

3. But few feel they are benefiting from growth… Source: Ipsos MORI Political Monitor As you may know, according to official statistics the UK economy has grown by about 1.5% compared to the same time last year. What impact, if any, do you feel this growth in the economy has had on you and your family’s standard of living so far? Base: 1,019 British adults 18+ 3% 11% 36% 48% 1% Don’t know A great deal A fair amount Not very much None at all 14% 84%

4. Generations – expecting better or worse life than parents? Better % Worse % Generation Y 42 29 Generation X 60 19 Baby Boomers 70 14 Pre-War 79 8

5. 0 10 20 30 40 50 60 70 80 90 100 Year General election General election General election FTSE 350 are more optimistic General election Base: British Captains of Industry 108 interviewed Sept-Dec 2014 General election General election 59% 8% Do you think that the general economic condition of the country will improve, stay the same or get worse over the next 12 months?

6. Do you think that business for your own company will improve, stay the same or get worse over the next 12 months? 0 10 20 30 40 50 60 70 80 90 100 Year General election General election General election Optimism for one’s own business General election 60% 10% 60% 28% 10% 2% Improve Stay the same Get worse Don’t know Base: British Captains of Industry 108 interviewed Sept-Dec 2014

7. And, what are the most important problems facing your company today? Regulation and talent top the inbox…. Finding & retaining the right staff Growth position Competition 19% 17% 12% 12% 9% 9% Consumer spending & demand Technological changes Impact of regulation Top MentionsBase: British Captains of Industry 108 interviewed Sept-Dec 2014

8. Thinking broadly about businesses in general, what are the most important factors you take into account when making your judgement about organisations? Reputation, balance sheet and management ability matter most Base: British Captains of Industry 108 interviewed Sept-Dec 2014, 105 interviewed Sept-Dec 2013 31% 27% 27% 20% 19% 19% 30% 30% 18% 20% 18% 15% 2014 2013 Reputation/ brand Financial strength/ profitability Quality of management Quality of service/product Quality of staff Business values/Ethics Top Mentions

9. Global Trends Survey | July 2014 OUR TEN TRENDS

10. Global Trends Survey | July 2014 TECHNOLOGY PRIVACY TRADITION HEALTH SIMPLICITY GLOBALISATION GENERATIONS INEQUALITY TRUST BRANDS

11. THE CULTURE OF NOW 78% in China say they are ‘constantly looking at screens these days’

12. THE CULTURE OF NOW

13. Global Trends Survey | July 2014 SIMPLICITY CHOICE ABOUT CHOICE

14. UNIFORM DESIRE FOR SIMPLICITY 0 10 20 30 40 50 60 70 80 16-24 25-34 35-44 45-54 55+ I wish my life was more simple Emerging % agree Established Base: 16,039 adults across 20 countries (1,000 GB), online

15. Global Trends Survey | July 2014 Cass Sunstein

16. Authenticity and voice TRUST

17. “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten”

18. Ipsos MORI

19. Leadership Connections How HR deals with C-suite Leadership A joint research project from Ipsos MORI and Cirrus

20. Debate “It’s time to say good-bye to the Department of Human Resources. Well, not the useful tasks it performs. But the department per se must go” Ram Charan, HBR, June 2014

21. Challenge Moving from the HOT seat… I can’t do anything about it … to the (2nd) BEST seat in the Board room

22. In a Nutshell C-Suite priorities HR effectiveness C-Suite expectations C-suite: British Captains of Industry interviewed between Sept-Dec 2014

23. Connected Leadership

24. What are the key priority areas for C-suite leaders Findings from Captains of Industry Research

25. Top Priorities 65% 64% 58% 52% 17% 0% 10% 20% 30% 40% 50% 60% 70% Being agile Shared direction Collaboration Shared values Shared decision- making Most important challenges for leaders Base: British Captains of Industry 108 interviewed Sept-Dec 2014

26. Gap Analysis 65% 64% 58% 52% 17% 15% 19% 49% 44% 19% 0% 10% 20% 30% 40% 50% 60% 70% Being agile Shared direction Collaboration Shared values Shared decision- making Most important challenges for leaders HR most effective in Base: British Captains of Industry 108 interviewed Sept-Dec 2014

27. Expectations 65% 64% 58% 52% 17%15% 19% 49% 44% 19% 38% 24% 36% 25% 9% 0% 10% 20% 30% 40% 50% 60% 70% Being agile Shared direction Collaboration Shared values Shared decision- making Most important challenges for leaders HR most effective in HR should become more effective in Base: British Captains of Industry 108 interviewed Sept-Dec 2014

28. Focus on agility Tech Changing business models Digital New working methods Uncertain environments HR’s role = catalyst Base: Leadership Connections Qualitative Interviews

29. Employee views on shared direction 60 17 23UK Right direction Wrong direction Don't knowStrategy is heading in the… Sr. Managers = 81% Workers = 50% Base: Ipsos Representative Employee Database 50 22 28EU

30. Employee views on cooperation 58% 2011 = 47% 20 point gap between Sr. Managers and shop floor Base: Ipsos Representative Employee Database Satisfaction re: level of cooperation across company

31. Summary IMPORTANCE PERFORMANCE Base: British Captains of Industry 108 interviewed Sept-Dec 2014

32. Final words Base: Leadership Connections Qualitative Interviews “Being a business person, who happens to work in HR – rather than a HR person who supports the business – is the only way that we will become more agile and forward thinking” Alexis Dolling, Development Lead, Global Functions, Europe, HSBC

33. Base: Leadership Connections Qualitative Interviews “The biggest challenge that HR faces in the next three to five years is HR itself” Dave Buglass, Head of Organisational Capability and Development, Tesco Bank

34. Thank you Ipsos MORI and Cirrus

35. N Brown

36. Global Trends Survey | July 2014

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