2. Without losing your mind
Tips and tricks to keeping it
all in perspective, while still
giving people the best
experience possible when it
comes to support.
3. Who Am I?
Mika A. Epstein
(a.k.a. Ipstenu)
Over a decade of
supporting technologists,
programmers ...
and grandmothers
4. I have the
BEST IDEA!
It starts with you and your
dream (or desire).
11. Do I want to
help them?
Do I want to spend my time
doing support?
You don’t have to!
But....
12. What’s in your README?
• Are there alternate support methods?
• Email, other forums, UserVoice?
• Is there no support?
• Is there only paid support?
13. Unless you clearly state
otherwise on your plugin
page, users have a
reasonable expectation
that you will provide free
support in the
WordPress.org Forums.
14. Is it really
my problem?
Valid complaints?
Reasonable requests?
Not RTFMing?
15. Okay, I’m going to help!
• Can I reproduce it?
• Have they tried
turning off other
plugins?
• Have they tried
using the default
theme?
22. Keep sight of your scope
• What problem did I want to solve with
this plugin?
• What logical extensions can be added?
• What can be easily added?
• What can I add and still support?