Iran Kelsey Parker has over 20 years of experience in operations management, security management, and social services casework. She holds a Master's degree in Public Administration and a Bachelor's degree in Communications/Media. Currently, she works as an Economic Services Caseworker for Guilford County Department of Social Services where she determines eligibility for assistance programs through interviews and verifying client information. Previously, she has held management roles overseeing security operations, waste management lines of business, and dispatch departments.

1. Iran Kelsey Parker
317-C Hazel Avenue
Archdale, NC 27263
Telephone: 336-493-9207
E-mail: kelseyparker270@yahoo.com
Objective: To lead and conduct organizational development through the deployment of and manipulation
of resources (human, financial, material, intellectual or intangible) within an organization.
Education:
Southern New Hampshire University, Manchester,New Hampshire, 2015- Masterof Public Administration
Bowie State University, Bowie, Maryland 1997-Bachelor of Science Degree-Communications/Media
EMPLOYMENT HISTORY:
Economic Services Caseworker II (10/2007-present)
Employer: Guilford County, NC Department of Social Services
325 E. Russell Avenue, High Point, NC 27261
Supervisor: Diannah Curry, (336) 641-7555,I determine eligibility for Family and Children's Medicaid,
Food and Nutrition Services, and Temporary Assistance forNeedy Families/Cash assistance (Work First)
programs. Tasks include: interviewing clients, gathering and verifying information to determine suitability,
utilizing manuals for correct policy interpretation, and correctly inputting the information into a computer
systemto authorize services. I maintain knowledge of both the intake and case management processes and
perform both duties when required. I draw on proper phone etiquette and customer service skills to gather
the required information from clients, employers, medical facilities, and other community resources.
Moreover, I retain knowledge of all agency and community programs/services which affect the client, and I
collaborate with otheragencies when required. Furthermore, I perform mathematical reasoning and
computational skills, while reading, analyzing, and interpreting a variety of regulations, policies, and
procedures of varying complexity. Lastly, I utilize various office equipment and computer technology to
enter, retrieve, verify, update,research and authorize case actions; all my duties require excellent
organizational and time management skills, the ability to work both independently and with a team, and the
aptness to prioritize work to meet multiple deadlines.
Supervisor of Security Operations (2/2008-present)
Employer: Securitas, Inc/Brenntag Chemical Company
2 HCI Blvd. Greensboro, North Carolina 27409
Supervisor: Larry Wilson, (336) 451-5022,may be contacted
I manage security operations for a client in Greensboro, North Carolina.
Operations Manager (6/2005-6/2007)
Employer: Waste Management, Inc.
3303 N. Glenn Avenue, Winston Salem, North Carolina 27101
Supervisor: Steve Cobb, (336) 723-5744,may be contacted
I directed daily activities of the commercial and roll-off lines of business to accomplish productivity and
safety benchmarks.
Operations Manager (10/2000-5/2005)
Employer: Waste Industries, Inc.
3301 Benson Drive, Raleigh, North Carolina 27609
Supervisor: William Davidson, (800) 647-9946,may be contacted. I was responsible for directing staff.
Dispatch Supervisor (5/1993-9/1999)
Employer: B.F.I. Waste Services
2001 Kenilworth Avenue, Hyattsville, Maryland 20781
Supervisor: Melvin Gaskins, (410) 526-3535,may be contacted

2. I was responsible for supervising the dispatch department of the company’s satellite office, handling
complaints, performing route observations,and auditing commercial accounts in Washington,D.C.