DEALING WITH DIFFICULT PEOPLE Topics Include : 1. WHY IS THIS TOPIC IMPORTANT ? 2. How do difficult people behave ? 3. Types of difficult people 4. Dealing with difficult people 5. Conclusion 7. Quote

1. DEALING WITH
DIFFICULT PEOPLE
BY- JAANVI ARORA
BBA IV SEMESTER (MORNING)

2. WHY ISTHISTOPIC IMPORTANT ?
 Difficult people are everywhere.
 Dealing with them is a challenge for everyone,
but these folk are particular challenges for
organizational leaders.
 Many corporate leaders believe this is the most
significant challenge they face in their
professional lives.

3. • They are negative.
• They are pot-stirrers.
They are selfish .
• They won’t take
responsibility for their
behavior.
• They are arrogant .
• They are disrespectful.
• They are passive –
aggressive.
• They disregard policy.
• They are unmotivated
and lazy.
How do
difficult people
behave ?

4. DIFFICULT PEOPLE
 Most of us encounter unreasonable people in our lives . We may be “stuck”
with a difficult individual at work or at home . It’s easy to let a challenging
person affect us and ruin our day.

5. Types of
difficult
people
Tanks
Know it
alls
Think
they
know it
alls
Maybe
person
No
person
Whiners

6. SHERMANTANKS
 Aggressive , in your face behavior verbal and physical behavior …goal is
control at all at all costs … I win/you lose !
 Tanks will never back down !
Deal with them by :
 Maintaining eye contact.
 Standing your ground, but not getting into a fight with them… it will only
escalate the fight.
 Smiling/maintain self control.

7. THE KNOW – IT – ALLS
 Dominates conversation with lengthy , haughty arguments, and eliminates
opposition by finding flaws and weakness to discredit other points of view. Is
very knowledgeable and competent.
Deal with them by :
 Picking your battles…sometimes it is best to ignore them or thank them for
the information.
 Never ever asking for their opinion.
 Recognize that their knowledge is a valuable asset.

8. THE THINK THEY KNOW IT ALLS
 Do not know what they are talking about , but they have a knack of
conversation and act like a professional.
Deal with them by :
 State the correct facts or give alternative opinions in as soon as you correct a
balloon.
 This gives the balloon enough time to deflate with as little embarrassment as
possible.

9. THE MAYBE PERSON
 They lose themselves on analyzing things to death and never get back on
track.
 Have great difficulty saying anything that might be hurtful or distressing to
anyone so… they do nothing at all!
 Fraught with indecisiveness !
Deal with them by :
 Making sure they have a deadline and know the reason for the deadline .
 Being helpful and providing background info to help them make a decision to
commit to work asked of them

10. THE NEGATIVIST…BETTER KNOWN AS THE
NO PERSON
 Pessimistic
 Tear down morale
 Feel that those with power can’t be trusted…suspicious and paranoid
 Feel like they have no control over anything .
Deal with them by :
 Ask what’s the worst that could happen?
 Don’t argue with them.
 Distance yourself from them or limit your time with them to maintain a
positive outlook.

11. THE COMPLAINER …ALSO KNOWN AS THE
WHINNER
 Nothing, it seems, is ever right for them.
 They give little specific information about the complaint.
 They usually state a complaint and then walk away.
Deal with them by :
 Ask them to do the opposite
 Ask for specifics: who, what ,when , where, how
 View the complainer as a resource. Sometimes what they complain about
really is a problem that needs to be resolved.

12. Dealing with difficult people
Label
them
Neutralize
them
Predict
them
Inform
them
Ignore
them
Avoid
them
Expose
them
Use them
Confront
them
Discourage
them
Isolate
them

13. CONCLUSION
 In conclusion, to know how to handle unreasonable and difficult people is
truly master the art of communication. As you utilize these skills, you may
experience less grief, greater confidence, better relationships. And higher
communication prowess . You are on your way to leadership success…!

15. THANK YOU