The document discusses how information technology (IT) needs to transition from an industrial model of control and predictability to a post-industrial, conversational model to address today's complex environment. It advocates for a cybernetic approach where organizations and their IT functions continually adapt through feedback loops. Various methodologies are presented as part of this conversational IT approach, such as Agile, DevOps, microservices, and service design, which all aim to facilitate rapid experimentation and learning.