Jean Francois Laurette

Mauritius Mauritius

Quality Assurance Manager at Constance Belle Mare Plage

Hospitality / Leisure

Result oriented with excellent oral, written and training communication skills. Excellent Customer relations skills especially in creating special touches and resolving Guest concerns. Excellent eye for details, inborn orientation to service quality, can identify and carry out actions to improve the appearance of the property, and employees as well as establish special actions that exceed guest's expectations. Positive, energetic, upbeat approach to employee relations and guest complaints. Excellent computer skills especially word processing, hotel operating systems and spreadsheet creation. Remarkable ability to ensure proper selection, training, motivation and counseling of team members...