Joe Girouard is a renowned property manager who oversees the daily operations of real estate investments to protect owners' passive income. He acts as the local presence for out-of-town owners by handling maintenance requests, filling vacant units, and other issues that would be difficult to manage remotely. Hiring Joe allows owners to invest in distant properties without having to directly manage them. He screens tenants, arranges maintenance, and aims to maximize the value, satisfaction, and revenue from each property.