1. 75 Appleby Private
Ottawa, K2C 3P4
Cell: 819 230 9448
Jill Whitford
I am a skilled collaborator and am known for my ability to
create productive and rewarding relationships with customers
both internal and external, with co-workers at all levels and
with all kinds of service suppliers. I like to manage multiple
projects; I like to work in different types of environments.
Through direct experience I have honed my abilities to work
effectively within tight time-lines, in quick turn-around
situations and to hit deadlines, not miss them.
Most recently I have been the National Training &
Development manager for an industry leader. I moved to
Ottawa in December 2014 to be near my family. My
relationships with my most recent employer is one of mutual
respect as demontrated by the references I have from them.
I have demonstrated that whatever industry I work for I use
my skills as a master trainer, facilitator and coach to the
advantage of my employer.
I know I could be a great asset to your company and hope
to hear from you in the near future.
Kind regards
JILL Whitford
most recently
National Training and Development Manager
Amica Mature Lifestyles

2. Jill Whitford Resume
Relevant
Skills and abilities
I will bring to my
nextemployer
Setup the infrastructure
for a corporate LMS
Learning ManagementSystem
Planned, created and managed
corporate training initiatives
Delivered and facilitated
a wide range ofprograms
that included:
ManagementInternship
Programme, New Hire,
All Customer Service training,
Safety, Coach the coaches for
Network management,
Lunch and Learn sessions
Webinars, e-Seminars and
various other softskills training
Managed and supervised
employees and have
coached managementand
staff for performance
improvement
Proactively consulted
with multiple business units
and managementteams to
achieve organizational
objectives for projects
Train sales teams for
International sales through
contact centers
WORK Experience
October 2006 – 2014 at Amica Mature Lifestyles, Vancouver, B.C.
National Training and Development Manager
Established a Coaching Program for management, to Onboard more effectively
Created a corporate “grow your own” management internship program for internal
promotions of assistant general managers.
Set up the infrastructure for an “E” recruitment process and negotiated our first
corporate contract for on-line recruitment services
Managed and facilitated on-going Corporate Orientation sessions
Established a “First Six Weeks” On-Boarding process for new managers
Established a “First Year” corporate On-Boarding process for staff in the Amica
communities
Created and delivered Ergonomics workshops for the Safety Committee
Created and delivered Supervisory Skills workshops for the network
Managed delivery of all soft skills training programs:
Communications, Job Specific Customer Service Training for example
February 2002 – 2006 HCAREERS, North Vancouver, B.C.
Corporate Training and Development Manager
Administrator for “Brainshark” presentation software and “Corzen” business
information programs.
One of four team leaders for “SalesForce” roll out - a new (CRM)
Customer Relationship Management system and lead for introduction of
Select Selling, a new sales methodology for all sales staff, using the Dealmaker
application from an international supplier.
Created and managed corporate “Lunch and Learn” programs including web
survey reports and reviews of each presentation.
Managed the training for a corporate platform change from Mac to PC platform.
Created amazing corporate motivational events for sales teams.
Developed and implemented specialized New Hire Programs for sales people on
all teams and all sales cycles, for an outbound call centre
Recruited, interviewed and grew the staff by 300% in one year, this online job
board was ranked number one niche job board for North America and was in the
top 14 new companies in Canada.
Provided coaching and facilitation services for staff and management.
1999 - 2002 BCAA Vancouver, B.C.
Network Sales Coach and Manager
Managed the largest sales center in the service centre network while
developing a “Sales Coaching” program for the management teams at BCAA
Implemented a variety of sales training for the sales network.
1998 - 1999 BCAA Burnaby, B.C.
Facilitator Sales Development Department Head Office
Developed and implemented their initial Mystery Shopper Program
Led the network computer conversion training team that took the corporation
from a Mac to a PC platform.
Materials developed for the training program were purchased by the American
Automobile Association
Received company’s award for Outstanding Team Leadership
1996 - 1998 B.C.A.A. Burnaby, B.C.
Retail Trainer for the Sales Support Department Head Office
Created the curriculum and delivered the first New Hire Program for which I
received company’s award for “Outstanding Individual Effort”
Delivered the “Total Membership Satisfaction” multi-level sales programs for
agents, the “Effective Sales Management” program for the
management teams, strategic planning sessions and Sales
Management meetings for the sales network in B.C.
.

3. Jill Whitford
Relevant
professional experience
diverse and extensive business
experience
accomplishmentsworkingfor
largeCanadianand American
corporationsaswellas small
developmentcompanies
experienceinthesales,
graphics,newspaper,retail,
advertising andsenior’sluxury
retirementlivingindustries
have sophisticatedsetof
skillsets obtainedthrough
the diversity of creative
businessandvolunteer
endeavors
tested and proven adaptability
have worked withall types of
peopleinall types of work
environments,
I continuetolearnand to
developmy ownabilities
whichbenefitsallof the
companieswhohavechosen
meto be on their teams
I am self-motivatedand
continuallystrive for excellence
in allthat I do
Although I have calledthe
West Coast myhomefor many
years, I still retainedmy
“Prairie”work ethic
The who, what, where and why…
Outstanding ACHIEVEMENTS
Served as President of the Board of Trustees for a mid-size volunteer
organization, the culmination of a four year volunteer service commitment.
Organized and set up the North Shore Multicultural Society and became
the first coordinator for the Society.
Have been the Art Director for two Daily Newspapers. The second introduced
a second paper to the city and grew from a circulation of thirty-three thousand
to one hundred thousand in the first two years.
Founding member of L.I.N.K., a community services organization that planned
and implemented social services for a community on the North Shore. I
co-chaired the committee for the first year.
Personal CHARACTERISTICS
Consistently use my emotional intelligence and common sense in my work life.
True developer personality type that thrives on problem solving and resolving
challenges; ability to work well under pressure.
Creative, hardworking, ethical, conscientious, cooperative, supportive, and I
have contagious energy and enthusiasm when working with people.
Achieve excellence by setting “challenge goals” for continuous improvement.
Consider “continual learning” one of the three driving forces in my life
the other two for me are, love in all its forms and meaningful work.
Proud and grateful that I have shared in the process of successfully raising two
children who have become interesting young adults developing productive lives
of their own.
History of EDUCATION
Continuous Professional Development
Canadian Trainers Certification
Brokers License, Insurance Brokers of BC
Media Resource Program Capilano College
Journeyman’s Papers in Lithographic Preparation,
Vancouver Community College, BC.
Graphic Design Grant MacEwan College
Special Education University of Alberta
Experimental Dual Track Commercial and Fine Art program
in Canada’s largest High School
Completing University Matriculation and in addition a
Vocational Education Certification