Productivity is often considered the holy grail for Commercial Real Estate. CREs can look beyond space as a way to impact and measure productivity. Explore other areas of opportunity for real estate to impact productivity. To learn more about how you can leverage innovative workplace strategies that increase employee productivity and reduce real estate costs, visit: www.jll.com/workplace

1. Productivity
The Holy Grail of Commercial Real Estate

2. COMPANY
Spend
20% Real Estate
and IT
80% People
Commercial real estate and productivity

3. Commercial real estate and productivity
3
JLL’s research shows:
73%
JLL Global Corporate Real Estate Survey 2013
73% of corporate real estate executives
face high expectations from their
organization specifically around the
improvement of
workplace productivity
62% face high expectations in the
improvement of
people productivity
62%

4. Real estate impact on productivity
4
Transforming work | Optimizing place | Enhancing experience
Shareholder
value
Business
agility
Access to
best talent
Changing
nature of
work
PRODUCTIVITY

5. Four ways ‘real estate’ can influence productivity
5
People
Space
Process Information
Often the only area of
focus for CRES

6. Productivity influence
6
Sense of
community
Overall
business
performance
Perceived
productivity
Actual
productivity
Validity
of
forecasts
Alignment
of supply-
demand
Decision speed
& knowledge
transfer
Support for
confidentiality
People
Space
Process Information

7. Productivity influence
7
•Visibility & accuracy of data
•Regular demand information
•Sensitivity to organizational shifts
•Delta between actual and target
•Speed of response to change
•Optimal utilization and provision
Validity of
forecasts
Alignment
of supply-
demand
Space

8. Productivity influence
8
Perceived
productivity
Actual
productivity
Process
•Individual productivity/satisfaction
•Flow (experience sampling)
•Level of distraction
•Choice of work settings
•Output/revenue
per person
•Direct productivity
measures

9. Productivity influence
9
Decision speed
& knowledge
transfer
Support for
confidentiality
•Rate of confidentiality breach
•Level of security risk concern
•Confidence to speak freely and
spontaneously
•Overall response time
•Rate of information spread
•Frequency of informal chats
•Cross-functional interaction
Information

10. Productivity influence
10
Sense of
community
Overall
business
performance
People
•Sense of pride
•Buzz and community
•Person-to-person
connections
•Stock performance
•Overall revenue/profitability
•Talent attraction/retention rates
•Industry recognition and brand

11. • 54%
• 89%
• 4X
Engagement
is key
higher rate of
employee retention
increase in customer
satisfaction
jump in revenue growth

12. the Dream
WORKPLACE
Individual
differences are
nurtured
Goffee, Rob and Gareth Jones. “Creating the Best Workplace on Earth.” Harvard Business Review. May 2013.

13. the Dream
WORKPLACE
Information is not
suppressed or
spun
Goffee, Rob and Gareth Jones. “Creating the Best Workplace on Earth.” Harvard Business Review. May 2013.

14. the Dream
WORKPLACE
The company adds
value to
employee
experience
Goffee, Rob and Gareth Jones. “Creating the Best Workplace on Earth.” Harvard Business Review. May 2013.

15. the Dream
WORKPLACE
The organization
stands for something
meaningful
Goffee, Rob and Gareth Jones. “Creating the Best Workplace on Earth.” Harvard Business Review. May 2013.

16. the Dream
WORKPLACE
The work is rewarding;
and there are no
stupid rules
Goffee, Rob and Gareth Jones. “Creating the Best Workplace on Earth.” Harvard Business Review. May 2013.

17. Thank you!
Bernice Boucher
Head Workplace Strategy, Americas
Bernice.Boucher@am.jll.com
Claudia Hamm
Head of Workplace Strategy, EMEA
Claudia.Hamm@eu.jll.com
Su Lim
Head of Workplace Strategy, Asia Pacific
Su.Lim@ap.jll.com
To find more research, visit www.jll.com/workplace