"The performance begins long before the show starts"-a presentation for Globe Theatre A presentation I did for the amazing crowd at Globe Theatre, they were awesome!! A lot of chocolate and lottery tickets given away (that means they were asking lots of questions). To sum up the five points of customer service: 1. Smile 2. Use reciprocity 3. It’s always the little things 4. No one loves a company 5. Create ‘wow’ moments Have you made someone feel awesome today?

1. “The performance begins
long before the show starts.”

2. what happened
to our world?

4. our world has been flipped
upside-down, how fast are
things changing? a story from
jeremiah owyang…

5. we don’t need a taxi

8. we don’t need to
stay at a hotel

11. we don’t have to go to a
restaurant

13. wanna
start
a
business?

14. we don’t need to go to a
bank for
financing

16. you don’t need to hire
people

18. you don’t need a building
or pay for an entire
office

20. our world has
changed

22. brand:
a widely held set of
believes and expectations of what you deliver
validated by
customer experiences
and how you deliver it,

23. what is your
brand? "

26. what’s the most
powerful "
form of
marketing?

27. word-of-
mouth

28. you can’t change
your “brand”"
your brand is a direct reflection of
your culture. to improve your brand
you must improve
your culture.

29. customer
service
what is
in 2013?

30. I.
II.
III.
IV.
V.
smile
use reciprocity
it’s always the little things
no one loves a company
create ‘wow’ moments

31. I. smile

34. II. reciprocity

39. caring more
is a strategy

40. III. it’s always the
little things

44. loves
IV. No one
a
company, people love
people.

46. treat everyone like
they were jay-z

48. v. create ‘wow’
moments

54. I.
II.
III.
IV.
V.
smile
use reciprocity
it’s always the little things
no one loves a company
create ‘wow’ moments

55. have you made someone feel
awesome today?

56. @jephmaystruck"
www.strategylab.ca"
jephmaystruck.com"

57. have you made someone feel
awesome
today?