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Cause Strategy for Panera Community Team 4 Rachel Dellon Christina Harsanyi Eli Mather Ashley Mikowski Jennifer Nevins Joel Samen AashishVyas
Panera’s Cause Support Operation Dough-Nation Programs SCRIP Fundraising Day-EndDough-Nation Community Breadbox In-Kind Community Donations Panera Cares Community Cafés How aware are Panera customers? 2% Community Cafés ZEROOperation Dough-Nation
Competitors’ Causes Most companies support multiple causes with no cohesive strategy Panera Opportunity: Align Strategy Under One Cause
Survey Identified Food Causes
Recommended Cause: Hunger Relief Why Hunger Relief? Alignment with Panera A Top Cause Identified in Survey Potential for Backlash Healthy Eating Childhood Obesity
Recommended Organization ,[object Object]
Existing Relationship with Panera
National Organization with Local Ties,[object Object]
How Customers Support Causes ,[object Object],[object Object]
Short-Term Initiatives Emphasize Hunger Relief Focus Start “Sandwich of the Month” Program Increase Promotion of Cause Support
How to Engage the Customer
Partner with SCVNGR What It Is: Why It Matters: ,[object Object]
Can engage customers by creating challenges related to hunger relief
Players share their challenges with friends and promote Panera brand image
Players get rewards, like MyPanera offers, for completing challenges,[object Object]

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Developing a Cause Strategy for Panera Bread

  • 1. Cause Strategy for Panera Community Team 4 Rachel Dellon Christina Harsanyi Eli Mather Ashley Mikowski Jennifer Nevins Joel Samen AashishVyas
  • 2. Panera’s Cause Support Operation Dough-Nation Programs SCRIP Fundraising Day-EndDough-Nation Community Breadbox In-Kind Community Donations Panera Cares Community Cafés How aware are Panera customers? 2% Community Cafés ZEROOperation Dough-Nation
  • 3. Competitors’ Causes Most companies support multiple causes with no cohesive strategy Panera Opportunity: Align Strategy Under One Cause
  • 5. Recommended Cause: Hunger Relief Why Hunger Relief? Alignment with Panera A Top Cause Identified in Survey Potential for Backlash Healthy Eating Childhood Obesity
  • 6.
  • 8.
  • 9.
  • 10. Short-Term Initiatives Emphasize Hunger Relief Focus Start “Sandwich of the Month” Program Increase Promotion of Cause Support
  • 11. How to Engage the Customer
  • 12.
  • 13. Can engage customers by creating challenges related to hunger relief
  • 14. Players share their challenges with friends and promote Panera brand image
  • 15.
  • 16. Summary Partnership Publicity Planning Cohesive CSR strategy focused on single cause Increase awareness of current CSR campaigns Implement “Sandwich of the Month” program Team with Feeding America to address hunger relief Leverage website, in-store displays, Twitter, SCVNGR and MyPanera Engage MyPanera customers for Day of Service

Notes de l'éditeur

  1. Statistics from survey created by team. Survey generated by Qualtrics Labs Inc. Provo, UT, accessed April 30th 2011. n=85
  2. Alignment with Panera includes current initiatives and common mission
  3. Increase promotion of cause support both online and in stores
  4. Panera can engage customers by creating challenges related to hunger relief, such as purchasing the Sandwich of the Month or volunteering in the community
  5. 86% believe that companies should engage in CSR through community events81% believe companies should engage in volunteering efforts90% of companies say corporate volunteering improves recruitment, retention and morale1