Juan Sto.Tomas Tarazona

Madrid Area, Spain Spain

Communications & computer

Telecom / Mobile

I am passionate about business and mobile technologies. Until now the most outstanding work has been the integration of Sales Systems with the ContactCentre platform. When there is an incoming/outgoing call, through either the voice or the written channel, the context data are managed in order to establish the most suitable treatment. The source of these data is the company several sales systems that are customer-oriented. This information defines the flow that determines the way to be applied according to the parameters of the customer and the platform: origin, channel, segmentation, sales signalling, marketing, products & services, customiz...