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How does E- Commerce work?
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How does E- Commerce work?
1.
© Copyright 2015
Jagriti Prasad
2.
Commercial transactions conducted electronically
on the Internet. © Copyright 2015 Jagriti Prasad
3.
How does it
work ? © Copyright 2015 Jagriti Prasad
4.
Traditional Marketing Channel ©
Copyright 2015 Jagriti Prasad
5.
E- commerce marketing
channel Business – to – Consumer (B to C) Customer Organisation/Business Website Order Processing © Copyright 2015 Jagriti Prasad
6.
© Copyright 2015
Jagriti Prasad
7.
E- commerce marketing
channel Business – to – Business (B to B) Wholesaler Organisation/Business Website Order Processing Customer Sells © Copyright 2015 Jagriti Prasad
8.
© Copyright 2015
Jagriti Prasad
9.
E- commerce marketing
channel Customer – to – Customer (C to C) Customer 1 Customer 2 Website Places advertisement Receives products Receives money © Copyright 2015 Jagriti Prasad
10.
© Copyright 2015
Jagriti Prasad
11.
What is in
it for the seller? © Copyright 2015 Jagriti Prasad
12.
• Cater global
market • Pull System (Just In Time) helps increase the productivity of the organisation • Reduces cost (eliminates middle men) • Helps provide better customer services • Makes business processes faster and efficient • Reduces paper work (by digitizing the information) © Copyright 2015 Jagriti Prasad
13.
What is in
it for the customer? © Copyright 2015 Jagriti Prasad
14.
Shop anywhere in
the world © Copyright 2015 Jagriti Prasad
15.
Shop at your
convenience © Copyright 2015 Jagriti Prasad
16.
24 hours access ©
Copyright 2015 Jagriti Prasad
17.
No checkout queues ©
Copyright 2015 Jagriti Prasad
18.
• Discounted prices
(due to increase competition among the organisations) • Easy comparison (select the cheaper and better option) • Faster than browsing around the street • Easy refund, replacement policies © Copyright 2015 Jagriti Prasad
19.
Disadvantages © Copyright 2015
Jagriti Prasad
20.
• Unable to
inspect the product before purchase • Risk of fraud • Chances of delay in delivery • Long/delayed refund of payment © Copyright 2015 Jagriti Prasad
21.
How does e-commerce
websites work as a mediator? © Copyright 2015 Jagriti Prasad
22.
• Provide online
shop to sellers • Provide warehouse facility • Helps with the product pictures • Helps in inventory management • Provide delivery assistance • Provide customer service assistance • Charges commission © Copyright 2015 Jagriti Prasad
23.
Thanks!!
24.
Jagriti Prasad jagriti_knp@yahoo.com www.linkedin.com/in/jagritiprasad twitter.com/JagritiPrasad1 www.slideshare.net/JagritiPrasad https://plus.google.com/jagritiprasad http://jagritiprasad.wordpress.com