“Usability” of a software product refers to the ease of use of a product or website The apparent conflict between customer needs and user needs in B2B or Internal software can be annoying. Good software is one that responds to requests as quickly as possible

1. Jalan
Technology
Consulting
//01
How to Make a User Friendly Software Product?

2. Jalan
Technology
Consulting
//02
“Usability” of a software product refers to the ease of use of a product or website
The apparent conflict between customer needs and user needs in B2B or Internal
software can be annoying. Good software is one that responds to requests as
quickly as possible.

3. Jalan
Technology
Consulting
//03
Over the years, one of the questions that the business team often ask after release
- "how do we know everything is working as expected"?

4. Jalan
Technology
Consulting
//04
It's not about the product - whether it was built was right or wrong. This is about
whatever you shipped - are your users able to use it or not and how can you know it
proactively before your user tells you about it.

5. Jalan
Technology
Consulting
//05
Team Required for Software Monitoring.

6. Jalan
Technology
Consulting
//06
Your operation team is solely responsible for monitoring, but recently the shift has
been toward cross-discipline engineers who build, test, monitor, and are on call for
their applications. These cross-discipline engineers are sometimes called DevOps
engineers or site reliability engineers (SREs).

7. Jalan
Technology
Consulting
//07
How to Identify your Software's Usability?

8. Jalan
Technology
Consulting
//08
From an engineering standpoint, following are some key metrics that your team
should track to monitor the system.

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Technology
Consulting
//09
For Backend
System should send an alert to engineering team (Slack channel, email etc.)
whenever the main process crashes.

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Technology
Consulting
//10
System should restart the service whenever the main process crashes.

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Technology
Consulting
//11
System should send an alert to engineering team (Slack channel, email etc.)
whenever an unhandled exception is raised

12. Jalan
Technology
Consulting
//12
System should send an alert to engineering team (Slack channel, email etc.)
whenever error or warning level logs are logged by the application. This is
important - please make sure you do correct logging in your application during
development.

13. Jalan
Technology
Consulting
//13
The system should send an alert to the engineering team (Slack channel, email,
etc.) whenever the machine is running over 90% utilization (memory or CPU)

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Technology
Consulting
//14
System should log a warning message whenever a key application operation takes
more than n seconds. This should be determined with the product team during
development.

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Technology
Consulting
//15
If the backend exposes API (REST or Graphql), the system should send an alert to
engineering team (Slack channel, email etc.) whenever an API response takes more
than n seconds.

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Technology
Consulting
//16
For Frontend (typically React or React Native)
System should send an alert to engineering team (Slack channel, email etc.)
whenever unhandled JS exception is thrown

17. Jalan
Technology
Consulting
//17
System should log a warning if time to render a screen (i.e. the screen is usable by
the user) if it takes more than n seconds.

18. Jalan
Technology
Consulting
//18
We work with entrepreneurs and business leaders to execute their vision by
building software products.
If you are looking for a technology partner, feel free to reach out to
jjalan@jalantechnologies.com. We hope our assistance will help.
Thank You!