Jaime T. Odister is a quality improvement professional with over 10 years of experience in program management, process improvement, and strategic planning. She has a background in healthcare administration and information systems management. Odister is skilled in developing quality assurance programs, implementing new systems, analyzing data, and training staff to meet compliance standards. Her experience includes positions at Blue Cross Blue Shield of Michigan, several non-profit organizations focused on early childhood education and children's mental health programs.

1. Jaime T. Odister
Detroit, Michigan 48206 | 313.303.3787 | jaimeodister@gmail.com
Quality Improvement Professional
Transforming Organizations, Building
Corporate Infrastructure and Engaging
Employees Proactively
Accomplished and competent Quality professional
with over 10 years’ experience performing various
activities particularly gathering, analyzing and
documenting business requirements utilizing strong
interpersonal skills to secure consensus that lead to
efficient and effective personnel relations and
organizational policies and change.
PROFESSIONAL PROFILE
PROGRAM MANAGEMENT AND PROCESS IMPROVEMENT
Strong administrative, intuitive and moral leader with passion for preparing staff to support the work
of the children and families to meet and exceed challenges. Key strategist in the creation,
development and execution of continuous quality improvement. Decisive, data-driven manager who
assesses the full impact of every executive action as it relates to the community, federal and state
mandates and local regulations.
Accomplishments:
 Establish, implement and revise goals, objectives and all departmental standard
operating policy and procedures (SOP) to ensure the best alignment with agency
strategic plan and department goals.
 Collect and assess needs from internal program units; produce custom solutions to
resolve internal issues that affect external stakeholders (e.g., process bottlenecks)
while heightening the importance of accountability and improving inefficiencies.
 Within the first 60 days of hire establish and implement a total quality management
system that included ongoing monitoring that integrated multiple content areas
with systematic monitoring.
 Oversaw several software project cycles from initiation of new and/or existing
applications to fully deployed systems using models like PDCA.
 Work with several community child care partners to develop a cohesive quality plan
that aligns their organizational structure in supporting the needs of the children and
families they serve while ensuring plans reflect the vision, goals and objectives of
each partner.
ADMINISTRATIVEAND LEADERSHIP
Grow valuable initiatives to enhance programs through facilitation in training, mentoring and
modeling. Develop and assist in the creation of systems to monitor and track progress on specific
developmental goals, providing targeted direction and support to center managers, teachers, staff
and families.
Accomplishments:
• Teach/instruct staff on how to achieve and maintain efficient systems to collect and
analyze documentation on a regular basis to support compliance and quality within
local, state and federal guidelines.
• Support team members set and achieve agency, department and individual goals
 Strategic Planning
 System and Software Implementation
 Training, Development &Facilitation
 Change Management & Implementation
 Research and Data Analysis
 Database and Record Management
 Monitoring and Compliance Overview

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through data analysis, documentation and observations.
• Supervised the day-to-day activities of a team of Content Managers to drive
improvements in communication, operational efficiencies and raising customer service
levels through on-going monitoring, delegation and coaching.
• Inspire and organize programmatic improvements (i.e. trainings) and impacts to
address compliance issues, provide well-thought-out solutions and corrective action
plans that result in sustainable change.
• Research and provide technical assistance on areas of concern/weakness and aid in all
agency wide technology issues as a liaison with contractors and vendors.
STRATEGICPLANNING AND CONSULTATION
Supervise and monitor all standards in efforts to integrate best practices and meet regulations and
mandates (state and federal) through data analysis and collection, efficientand effective
monitoring and tracking and mentoring and training. Utilize Continuous Quality Improvement
(CQI) to design, develop and implement a comprehensive assessment system for summative and
formative evaluations of information on service delivery, student performance, based on
standardized benchmarks.
Accomplishment:
• Advise executive leadership on evaluations and assessments to improve the business
and staff performance, and develop a proactive approach to non-compliance concerns
through supervision, observation, monitoring, training and follow-up (Plan, Do, Check,
Act).
• Provide insight to staff on plans of action to report program activities utilizing
integrated service plans, self-assessment and program reviews to understand trending
patterns, execute best practices and/or any other overall programmatic methods for
success.
• Perform as facilitator and work group contributor with primary focus on improvement of
personnel and system processes within operations through observation,data testing,
coaching and development to evaluate risks.
• Present specific written or verbal data to varying audiences using a variety of instructional
techniques and formats to reach audience: such as charts and graphs, executive summaries
and detailed annual reports.
• Evaluation of medical records to determine appropriate deployment of resources,
quality of documentation,quality of medical records standards and monitor of indices
comprising the agency quality assurance plan, the aggregation of data from these
indices, and regular reporting on agency, unit and worker performance as it relates to
accreditation standards and preparation.
CAREER PASSAGE
Advanced Business Analyst (BCBSM) 2/2016 – Present
Strategic Staffing Solutions | Detroit, MI
Quality Assurance/ManagementInformation Systems Officer 3/2015-2/2016
The Order of the Fishermen Ministry (EHS-CCP Grantee) | Detroit, MI
Quality Assurance Manager 8/2014-3/2015
New St. Paul Head Start Agency, Inc. (0-5 Grantee) | Detroit, MI
Program Support Manager 1/2014 – 8/2014
The Order of the Fishermen Ministry (Head Start Delegate) | Detroit, MI
Quality Assurance Performance Monitor 12/2012-1/2014
Southeastern Michigan Community Alliance (Head Start Grantee) | Detroit, MI

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Client Records Manager 2/2012-11/2012
The Children Center (Children’s Mental Health)| Detroit, MI
Quality Compliance Specialist 1/2002-9/2010
Southwest Counseling Solutions (Children’s Mental Health) | Detroit, MI
Quality Assurance Consultant 1/2003-1/2005
Michigan Department ofCommunity Health (Children’s Mental Health) | Lansing, MI
EDUCATION & CERTIFICATION CREDENTIALS
Master of Science in Administration – Info. Resource Mgmt. | Central Michigan University
Bachelor of Science – Integrated Info. Technology | University of South Carolina
AWARDS AND CERTIFICATION
 Health Information Technology Certification - 2012
 Implementation Specialist Certification - 2012
 VCE Trainings (i.e. HIPPA Compliance, Staff Retention, Cultural Diversity, Medicaid Fair
Hearings, Local Appeals and Grievances, Receipt Rights) - 2016
 CPR and First Aid Response - 2017
 CPI Training - 2010
TECHNICAL SUMMARY
 Web Development (HTML) and internet research
 Microsoft Office Suite (Word, Excel, Outlook, Powerpoint, Project, Visio, Access); Office 365;
Lotus Notes
 Experienced with EDI standards and processing.
 Third party software vendor applications (PCE, Indellient, Peachtree, COPAand ChildPlus)

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HIGHLY MOTIVATED LEADER | EFFECTIVE PROFESSIONAL COMMUNICATOR |
SUCCESSFUL TEAM BUILDER | RESULTS DRIVEN | EXCELLENT PLANNER AND MEDIATOR