1. Jake Johnston
36 Cathcart St.Apt. 3
London, Ontario N6C 3L7
Cell (519) 630-3093
jakejohnstonemail@yahoo.com
Objective
To obtain a fulfilling career utilizing my top notch work ethic, current modern
workplace skills and my natural social skills gained through education and
experience.
Education
BA Economics University of Western Ontario Top 3% of class 2002
Completed First Course in Rosemont College MBA Program 2003
Bank of America, Platform and Teller Coach Academy 2005
Notary Commonwealth of Pennsylvania 2004
Progress Bank: Proactive Relationship Banking 2003
Canadian Securities Course (CSC) 1999
Conduct and Practices Handbook (CPH) 1999
Employment
Starwood Hotels Preferred Guest Hotel Reservation Agent, Sales and Customer
Service,
St. Thomas, Ontario (May 2015-Jan 2016)
Duties: Starwood Hotels Preferred Guest Members Agent Answering Calls From
Starwood Hotels Preferred Members. A Top Sales Agent with over $1 Million USD
Sales Revenue Generation since June 2015.
Book Hotel Guests In Our Expansive List Of High Quality Properties
Goodwill Industries Bookstore Donor Greeter, Electrical and Mechanical
Merchandiser, Store Cashier, Corporate Services Assistant
London, Ontario (Feb 2014-Dec 2014)
Duties: Welcome and Greet Goodwill Donors. Open and Close Store.Organize
all Donations. Arrange for and implement transportation of donated goods.
Worked for all six attended donation centers throughout London.
Cleaned tested and priced Electrical and Mechanical merchandise.
Cashier for the Horton St. Corporate Headquarters store. Worked in the
Corporate Services Divisions on data entry, preparation of marketing materials
and research and advice on upcoming corporate projects.

2. Sykes Assistance Services Senior Account Manager, London Ontario (May 2010-
Sept 2011)
Duties: 3rd level of Escalated Calls for Capital One Credit Cards. My job is to
handle the problems which the managers at the lower levels cannot handle. I am
the highest level of assistance a customer Capital One Credit Cards can speak
with. Train multiple New Hires on how to take calls as a Model employee.
TD Canada Trust Telephone Banking Specialist, London Ontario, (January 2007-
July 2007)
Duties: Created Worldwide TD Canada Trust Sales Record by 239% for sales in
Telephone Banking 2007. The previous record was 22 years old.
#1 Business Unit Rank at TD Canada Trust 2nd
Quarter 2007.
#1 Site Rank in London April, May, June, July 2007. More then 150% of sales
then the #2 ranked employee
University of Pennsylvania Financial Administrative Coordinator (April 2006-
August 2006)
Duties: Providing financial support for seven PathBioResource
laboratories/Service centers and administrative support for the Director of the
PathBioResource. Reporting to a financial manager for the PathBioResource this
position included journaling cost recovery income, sending invoices to external
clients, handling subsequent collections and reviewing all Core expenses while
performing PO Manager functions for these service centers. In addition this
position provided administrative support for advisory committee meetings, as well
as for any personnel within the seven resource laboratories. Additional duties
included assisting with the maintenance of procedures to facilitate compliance for
all BioResource service Centers.
Bank of America Performance Improvement Coach Facilitator I (Aug 2002-Aug
2005) Philadelphia/Bucks Market
Duties: Introduced Early Merlin Teller, Model Merlin Teller and Merlin Platform to
8 Banking Centers in the Philadelphia Market. Introduced culture, values,
operational, analytical and technical aspects of Model Bank. Only coach to
remain on track by retaining Green status throughout the project.Demonstrated
the Bank of America Spirit throughout this process of transformation.
Bank of America /Fleet Bank/Progress Bank Assistant Manger (Aug 2002-Aug
2005) Chestnut Hill, Pa,

3. Duties: Assisted in our banking center's growth of 133% by befriending and
assisting our customers in all areas of banking. Opening over $15 million in
checking accounts, savings accounts and loans. Retail Branch Managers Email
Contact List, attended managers sales and operational meetings.
Morgan Stanley Dean Witter Stockbroker/New Account Assistant (June-Aug
1997, Jan-June 1999) Jenkintown, Pa.
Duties: Worked for the company’s fastest rising broker. Organized and prepared
him for client meetings. Also updated mutual fund performance reports for clients,
created and imputed new account information and processed incoming-outgoing
branch mail.
Achievements
1st
place in the United States as Bank of America Conversion Coach in
comparison to 213 Coaches throughout the Fleet Bank Conversion 2006.
Key component for the Chestnut Hill PA branch reaching the top 1% of 733
Banking Centers for 2004, 2005, 2006 Sales Percentage Growth for Bank of
America's North East Regions- Mid-Atlantic, Metro NY, New England.
1st
place in referrals to Investment Representatives, Progress Bank 2003.
University of Western Ontario top 3% academically for Graduating Class 2002.
University of Western Ontario Dean's Honor Roll 1997, 1998, 2001, 2002.
Won King's College Full Scholarship.
Published Five Articles in The London Free Press.
1st
place in Ontario Academic Credits Economics, History and Geography at
Catholic Central High school, 1997, 1998.
1st
Place in Southwestern Ontario for the Sir Wilfred Laurier Stock Market
Competition.
Current Interests and Hobbies
Volunteered at Thursdays Soup Kitchen for the Crouch Resource Center Men’s
Community Meal
Being the Oldest In a Family of Nine I enjoy helping my various family members
with scholastic, work related and health related issues.
Enjoy Watching Hockey
References:
Available Upon Request