Beatcomeng pdf

Beat Communication
Pioneer of Enterprise Social
Copyright (C) Beat Communication, Inc. All rights reserved.

Company Profile
Beat Communication’s mission is to benefit society
by resolving problems within the enterprise .
Basic Corporate Data
The first company to present Enterprise Social
Networking Service in 2004.
Name

2004/1/6

Location

Premium Youzone bldg Ft5 23-12 Higashi2-

We provide cutting-edge social ICT solutions and
services for corporate, Government, and educational
institutions.

Beat Communication Co., Ltd.

Established

Outline of Business

Enterprise Social Networking Solutions

Chome Shibuya-ku, Tokyo, 150-0011, Japan
TEL +81-3-5778-0387
FAX +81-3-5778-0387
Board
Members

URL

Murai Ryo

Director

Murai Masaru

Advisor
Contact

CEO

Kokuryo Jiro

ask@beat.co.jp
http://www.beat.co.jp/english/

We develop our own system and provide various
solutions with one-stop.
 Strategic Planning
 System selling, development, and design
 System maintenance and operations support
Consulting Service
Our consulting services provide a set of capabilities to
assist customer in organizing ways of operations and its
frame-work to handle in an efficient way.
 Design Support
 Operation Support
 Analytical Support

Our Core product “Beat Shuffle” Market Share
Beat Shuffle’s Market Share

Why Beat Shuffle?

The enterprise social networking system

1 server 1 customer highly secure environment

Stable performance

Easy and free to customize

Targets

Any organization where
wants to enforce its
communication environment

Product Category

Enterprise social software

Method of Provision

ASP Cloud
On-Premises
Application Rental

Number of customers

305 companies

Total amount of users

600,000

Type of utility

ASP (Cloud)* ; 40%
On-Premises ; 55%
App Rental ;
5%

Average number of
employees

800 users per firm

Type of usage

B to E ; 80%
B to C ; 20%

You can set up your own unique system

No limit for numbers of attachment files

Module function, easy to handle

Stylish design

Our Customer

Approximately 300 different companies from domestic to
government firms rely on Beat Communication’s enterprise
social products. It‘s key service, Beat Shuffle, has been taken
advantage of mainly by major national clients in a wide range
of industries.


Services we provide

Counseling Services
Free demonstration site
Guidebook for the first user
Introduction of the usage, case-study
Support for requirement definition

Design Support Services
Support to build and design
Support to post sample contents
Free icons

Consulting Services
Help to prepare Acceptable Use policy
Support to design risk hedge plan
Support for user registration
Facilitation and activation of its system


Beat Shuffle
Enterprise Social Software


What is Beat Shuffle
Beat Shuffle™ is an information communication system which gives you a faster, easy,
and efficient way to communicate with other employers within the organization.
Reduce your wasted time

Improves your work efficiency

Obtain advantage to your activity

Gives you a speed to your
communication. There is no need
to write preamble

Share ideas or solutions with
your members to make quick
decisions among your group

Find new awareness and discovery
and you can utilize those to your
own work activity

Save your cost and time for any
solutions.

Stock your information value
and take advantage of it at
work

Promote collaboration with each
other by group and timeline function.


Utility Form

ASP（Cloud）

Application Rental

Remote software that you can access
through a web browser

•

On-Premises（installation）
software is installed and run on
computers on the premises (in the
building) of the organization

software is installed(rent) and run on
computers on the premises (in the
building) of the organization

No initial cost.

•

ge

•

No need to operate any servers.

•

Accessible from outside.

•

High security (1 server 1 customer)

•

Advanta

Regular version up.

•

Stable performance (server resource

Regular version up.
*Remote access is required.

•

Easy to linkage with existed system.

•

Able to purchase and manage servers by

No initial cost.

•

Regular version up.
*Remote access is required.

Security customizable by your own.

•

•

your own.

•

Security customizable by your own.

•

Easy to linkage with existed system.

•

Able to purchase and manage servers by

your own.

secured)
•

Demerit

•

Vulnerable to the performance
degradation when uploading or
downloading large files.

•

Need cost for administrator, server
management, and fee for servers.

•

Initial cost and yearly maintenance cost
according to license.

Need countermeasures against

•

Need cost for administrator, server
management, and fee for servers.

•

Monthly usage fee according to license.

unauthorized access.

Cost

•

Monthly usage fee according to license.


Terminal supports and operating environment
Supported devices

Server Environment
Windows/Mac

Personal
Computer

CPU
Memory
HDD
Windows

Hardware
OS

Linux
JRE

iPhone

Smartphone
(Japanese only)

Android

Infrastructure
software

HTTP Server

Intel Core2 Duo 2.0GHz or higher
2GB or above(4GB recommended)
100MB per user
Not supported
Red Hat Enterprise 5.1 or above
CentOS 5.1 or above
Java 6 or above
Apache 2.2.3
(CentOS release)

Application Server

Tomcat 6 or above

SMTP Server
Database

Sendmail or postfix
PostgresSQL 8.4

Client Environment
Device

Tablet

OS

PC

Browser
telecom line
Device

Smartphone
(Japanese
only)

Browser

Tablet

Device
Browser

Any HW which is able to operate the browser
below
Any OS which is able to operate the browser
below
Internet Explorer 8.0 or above
Firefox
3.6 or above
Google Chrome
Latest version
Internet access 1Mbps
iPhone
iOS 4 or above
Android
2.1 or above
iPhone
Mobile Safari
Android

Standard browser

iPad
iOS6 or above
iPad Copyright (C) Beat Communication, Inc. All rights reserved.
Safari

User ‘s Screen
Main Functions
1. Timeline

A function which is able to support real-time communication.

2. Community

Able to share information or discuss among specific members by
forming groups.

3. Diary

Able to post long messages, utilizing images, videos, and maps.

4. Q＆A

A function which supports knowledge management of organizations
by asking questions and receiving answers.

5. Wiki

Able to create authorized information among members.

6. Survey

A function which is able to post in a form of a survey.

7. Schedule

Able to manage your schedule with your linked users.

8. Message

Able to send and receive messages with specific or group.

9. File Manager

Able to unify management of files you posted and shared with your
community members.


Beat Shuffle’s use of Functions
Function

Description

Timeline

A micro blogging function that you can enter up to 400 letters. You are
able to obtain all the latest real-time posts in one space.

Specification

• Posts on Top-page-Timeline are displayed up to 30.
• Posts on Open-Timeline are displayed up to 120.
*It’s unable to search contents which posted on timeline.

How to use

• General notifications from employers.
• Notifications of training seminars or company workshop
• Case report from departments.

Function
Description
Specification

How to use

Community
Able to share information or discuss among specific members by forming
groups.

• Threaded interface.
• Community post form is structured by Topic and community timeline.
• Able to post comment of comment.
• Community of all employees or by per sections.
• Internal or external project or cross over organizations.
• Event or recreation.

Function
Description
Specification

How to use

Blog
A blog that you can enter up to 5000 letters. You post blog by setting tile,
category, and privacy level.
• Threaded interface.
• Calendar function is mounted.
• Able to select title, category, and privacy level.
• Post and share your knowledge, experience, and know-hows.
• Post and share your thoughts or awareness
• Performance review by day, week, or month.


Function
Description

Specification

How to use
Function
Description

Specification
How to use

Q＆A

A function which supports knowledge management of organizations by
asking questions and receiving answers.
• Solved and waiting for answer icon are mounted.
• Best answer function is mounted.
• Urgency function is mounted.
• Search employee, idea, or solution.
• Ask about In-house system or budget.
File manager
Able to unify management of files you uploaded
on Beat Shuffle.
• Unify management of files you posted.
• Unify management of files you posted on your community.
• Manage, share, or download files.

Function
Description

Specification

How to use

Function
Description
Specification
How to use

Schedule
Able to manage your schedule with your linked users mandatorily.

• Share your schedule with your linked users.
• Remind notifications.
• Utilize as a calendar such as In-house event or seminar.

Message
Able to send and receive messages with images, videos, Google Map
and files with specific or group.
• Display address icon.
• One-on-one or one-to-many messaging.


Function
Description
Specification

How to use

Survey
A function which is able to post in a form of a survey.

• Able to set questionnaire up to 30.
• Able to display or withhold the vote totals.
• Able to set several questionnaire type such as radio button, check
box, text, and multi-text.
• Moral survey.
• Attitude survey.
• Count opinions or feedback.


Function
Description
Specification

How to use

Wiki
Able to create authorized information by function of editor among
members.
• Able to create wiki with editor.
• Able to restore to the original condition by using edit history function.
•
•
•
•
•
•
•
•

Collection of know-how or technical language.
Database.
Organization.
A list of partners or trade connection.
A list of product range.
A list of certification or qualifying test.
Common admission forms.
Project management.


User Control Screen
Main Function
User registration

User operations(search, delete), shelf(bulk) registration, profile settings, link
management(friends).

Data Analysis

Total number of users, a real number of registrars, active users rate, system
data storage size, functional usage, various types of ranking analysis.

Content Management

Comment editing control, category settings, reporting management.

Admin messaging

Administrators are able to send messages to specific users.

Design management

Able to change friend’s standard name, likes, and the name of copyrights.

Banner / ranking settings

Various kinds of banners and rankings of likes can be displayed in the right
column of user’s screen.

Security settings

Login lock setting, password strength, password expiration, password reminder,
password restrictions based on history, and last login day settings.

Domain management

Access control can be carried for everything after the @.

Module settings

Enable and disable selected function, change function’s name, and the orders.

User admission settings

Self-application admission, user invitations, agreement settings, privacy policy
settings, user membership settings, and self-application un-subscription.


Backgrounds, purpose, and usage of Beat Shuffle
Main backgrounds of why companies use enterprise social.
 Failing to communicate information across departments in a cross-sectional
manner.
 Failure to provide communication environment across distance areas, divisions,
and job titles.
 Loosing business chances because of lack of communication between each
divisions.
 Employee's skill and ability are divided because of lack of consciousness of
sharing own’s knowledge.
 Each employee doesn’t know each other well. This causes everybody indifferent
for each other, and no one wants to help or cooperate with other employees.
 Captured or biased strongly on conventional manner, a company’s ability to
adapt to environment changes is weak compared to competitors.
 Increase ineffective business actions because irregular or un-routine task’s
documentation is not stocked to any platform.
 Failing to exchanging opinions effectively and having long meeting hours for
making decisions.
 Handover process is long and Imperfect to transfer.

Main usage of Beat Shuffle

Add in work process

Knowledge Support

Improvement of
Office Environment

Information portal site

Information portal site

Notification from employees

Performance Review

Virtual Meeting

Introduction from employees

Virtual Meeting

Search for know-how

Club activity

Sales Force Automation

Information Storehouse

Notification of events

Customer Relationship
management

Self-development sharing
site

Cross-functional community

Case process management

Publishing tool of board
members

Search for know-how

Development Process
management

Data distribution from units

Bulletin board

PDCA

Project


Main purpose of using Beat Shuffle


Enterprise Social is widely spreading among Companies
Main reason of why companies use “Enterprise Social”.
Employer side
Employers use private SNS or other information
sharing application without permission.
A growing number of employers think there has
communication problems within the whole
organization.

Company side
Employers are communicating classified
information with unauthorized system and
company needs to implement the necessary
measures to avoid any issues.
It needs to provide a platform for employers to
interact and exchange opinions by the promotion
of diversity.

Familiarity of employers is intensifying due to an
advent of social media.

A company can not manage all the employees
who use unauthorized application.

Employers are reluctant to communicate with
each other.

Having no acquaintance with each other, it
affects employer’s to team up to work.

Employers want to use a communication tool in
order to make smooth and easy to cooperate
with different units.

Information system department periodically
receives requests from employers to introduce
communication tools.

The advent of social media, a number of companies started to pay attention to enterprise social as an evolution
system of old communication tools such as mailer or groupware. Bringing about a drastic changes by complex
and external environment, employees themselves started to see their own organization’s communication way as
a problem, and needs of enterprise social are increasing within both employers and organization.

Beat Shuffle features of functions
Design

Beat Shuffle is constructed by modules. In order for
posted contents to be classified in terms, it’s easy to
jump to function you want to use and it enables to
communicate with a simple method of handling.

Two interface on
Group Communication

It enables to communicate in group with various ways
by utilizing timeline which is efficient for Instantaneous
communication and topic which is suitable for
discussion characterized as a thread user interface.

Display switch function

In order to design system according to its utilization
purpose, Beat Shuffle can display switch functions as
below:

Unlimited Files Upload

◇ON or Off selected functions, change function’s name,
change orders.
◇Customize displaying banner.
◇Customize displaying ranking of each functions.
it can be posted files or images without any limits（it
can be set by size per file from admin screen）.

Beat Shuffle’s Strength
Design system according to
utilization purpose

Profile interaction function

It enables to change system structure flexibly
by turning functions on and off according to
utilization purpose.
It can be change automatically
displaying banner by profile.

Sales
Engineer

Custom HTML function

Company magazine function
“likes” Ranking

It enables to input HTML at the top page of user’s
screen.（upload relevant html file to admin screen.）

It enables to constantly display summary ranking of likes
of each functions which can be confirmed what contents
draw a lot of attention at one view, and this causes
attraction of access.


Beat Shuffle’s advanced security

User

Spot of Security
Risk
Beat Shuffle Server or
WEB Server

WEB
Server

Firewall

Security Risk
Distributed denial of Service (DDos attack)
Unauthorized Access

Internet (Connection)

Interception of packet communication of
personal data or posted contents

Firewall

Outside intrusion (penetration)

Internet

Beat Shuffle
Server

Countermeasures
Monitoring by intrusion detection system
*Option
Access denied except from the designated
IP address
Encryption technology (SSL) *Option
Setting and defense by firewall
Session time-out unless use after a certain
period of time
Do not save cookie such as login
information

User

Access from a third party for missing device

Apply login lock
Set expiration date of password
Restrict IP address

Illegally obtain Id and password by a third
party or within a company

Set to display the last login date and time


High-level Security
We employ certain measures to prevent the risk of information leakages, which involves
periodically conducting application security diagnostics.
Diagnostics

Manual + tool based comprehensive diagnostics
Diagnostic Points

• User authentication method check
• Session administration method check

• Transaction processing check
• Countermeasures to prevent from certain attacks (e.g. cross-site scripting)
• Access authority check
• Consideration for user-side security attacks


SLO（Service Level Objectives）
【SLO（Service Level Objectives）】
1.

Service Utilization Rate
We have been carrying out operations with a goal of 99.7％.

2.

Vulnerability Response
Vulnerability testing conducted by a third party is conducted on a regular basis.

3.

Data backup method and recovery
All Data are backed-up to the backup server at a fixed rate of once per day.

4.

Version Upgrades
We aim to be able to conduct version up once every 2 month basis.

5.

Abnormalities and Failure Prevention
Fault notification system monitoring is constantly enforced.
Should a customer ever become aware of any such fault, please
contact the company immediately for further assistance.

6.

Service hours
24-hours a day, 365-days a year (excluding maintenance and emergency
response time.)


【About the facility（Data Center）】
Power supply
equipment

Redundancy, UPS, private power supply.

Air conditioning
equipment

High-efficiency air conditioners for year-round cooling.

Disaster and fireprotection

Fireproof, fireproof decoration.

Location and
building spec.

It is highly unlikely that the area will be affected by liquefaction.
Damage that also may be inflicted by a tsunami strike is not a
concern.
Obtained an AAA rating in the regional risk assessment to the robust
facility specifications of the new seismic standards (standards to
ensure that even in the event of a magnitude 6.0 earthquake
buildings do not collapse and people remain safe)

Management system

Center/Rack strict locking control, 24 hours a day 365 days a year
manned reception, and rigorous entrance and exit control via
contactless IC card.
Manned surveillance is also conducted for the facility itself 24 hours a
day 365 days a year.


【Security Measures】
Network Level

・Firewall
Prevent intrusion at the network level.

Server Level

・Unnecessary communication protocol and port filtering.
Properly apply security policies and prevent unauthorized access to
the system.
・SSL transmission * Quoted separately.
Non-public data is SSL-encrypted preventing information leakage
due to intercepted communications.
・Secure OS resilient to computer viruses.
We use an operating system where virus outbreaks occur the least.
・Continued information gathering and support.
Rapid support for circumstances involving the discovery of security
holes in either the server software or OS.

Application Level

・Coding with security in mind.
Measures are employed to prevent unauthorized access, information
disclosure, and data tampering. Common attacks include; Cross-site
scripting, SQL injection, section hijacking.


Comparison with competitive products
Features

Competitors’ Products

Beat Shuffle

Cloud

ASP/Cloud
On-premises
Application Rental

Interface

Flow-typed interface based on the timeline

Flow-typed interface based on the timeline
Stock-typed interface which classify information by
theme

Functionality
(User screen)

Basic functions to share information

Functions to cover various communication in the
office

Functionality
(Admin screen)

There are few customizable items from admin
screen that little changes can be modified.

Basic functions can be changed from admin screen
by using custom functions in order to change
contents for employers.

Pricing

Charged by user

Charged by the upper limit of the number of users.

Economic
efficiency

Same charge as growing per user

Reduce the unit price as growing per user

Compatibility

Present communication process needs to change to
its system specification

It can be designed according to utilization purpose

Security

Undisclosed

Acceptance by the third party security diagnostics

Mobile

Smartphone (iPhone/Android)

Smartphone (iPhone/Android)

Scalability

Version Upgrades (infrequent)

Version Upgrades (Periodically)

Track Record

Rich in a track record in foreign countries, but few
success stories within the country

Wide range of track records from less than 100
users to over thanCopyright of Beat Communication, Inc. All rights reserved.
tens (C) thousands of users

Utility Form

Introductory flow before beginning to use
～1 month

☑ Confirm the whole picture
• Set an agenda of organization
• Analysis of present state
• An understanding of Beat
Shuffle
• Define its purpose
• Comprehension of case
examples
• Assumption of ROI

STEP 1
1. Decide on what kid of results you
would like to get by using Beat
Shuffle.
2. Define which part of the work
process you would like to use on
Beat Shuffle.

Verification
☑ Design big vision before

beginning to use

• Decide system for verification
• Analyze status of utilization
• Design big picture of production
environment
• Arrangement of operation unit
☑ Verification
• Confirm system environment
• Requirement definition of the system
☑ Internal escalation

STEP 2
1. Prepare the environment exclusive
for your company.
2. Create a project team and establish
an operation framework.
3. Carry out verification of benefits as
close to the production environment.

～1 month

Execute a formal agreement

Requirement
Definition

～1.5 month

Implementation
☑ Install plan
• Confirmations and
understanding till installation
• Fix functions of user’s screen
• Site design (Admin screen)
• Promotion of the
use/Preparation of materials
• Preparation for Inquiry desk
☑ Cutover

STEP 3
1. Increase the number of users and
extend functions according to the
leaning level.
2. Prepare materials for users.
3. Guide an inquiry desk to users.


Inquiries

【Inquiry】

Beat Communication Co., Ltd.
Sales Department
TEL：+81-3-5778-0387
Email：ask@beat.co.jp
Web：http://www.beat.co.jp/english/
About free trial
If you want to use exclusive trial site just for your company
please contact us as above.


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