This document summarizes the results of a survey conducted by the Knowledge Transfer Committee of the ANS Young Professional Congress. The survey looked at how nuclear professionals gain job knowledge and experience. Key findings include: over 30% of respondents took 12-18 months to feel comfortable in their job; only 29% have a company-provided mentor; and most respondents felt their organization could improve training, knowledge retention programs, and use of lessons learned. The committee advocates for living knowledge databases and increased training opportunities to help with transferring knowledge from experienced to new professionals.
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Knowledge transfer - James D. Newman
1. Knowledge Transfer:
Thinking with the Next Generation
James D. Newman
Dominion
ANS Young Professional Congress – November 10, 2007 – Washington, DC
2. KT Committee Make-Up
•
Male and female, aged 23 to 43 years
•
Less than one to 21 years experience (Supervisors, Coordinators and Managers)
•
Working engineering departments include: I&C Design, civil/structural,
simulations, as well as reactor internal design and analysis
•
Other departments represented include: scheduling, project analysis, operational
experience, health physics, maintenance planning, operations
•
Locations include: a nuclear shipyard facility, U.S. and Canadian nuclear power
plants, a nuclear medicine laboratory and an engineering firm
•
Education varies from A.S. to PhD, each holds a degree or is obtaining one
•
Committee Chair appointed by NA-YGN past president, committee is volunteer
ANS Young Professional Congress – November 10, 2007 – Washington, DC
3. Background
“Knowledge Transfer” is a phrase repeated
quite often throughout the nuclear industry.
The first challenge our committee had to
tackle was figuring out what it meant to
us and sharing it with each other before
we could even start any research.
ANS Young Professional Congress – November 10, 2007 – Washington, DC
4. KT Issues
“How can I effectively transfer
knowledge that is not project-specific?”
“I want to learn more from senior personnel
not directly related to my current task.”
“You are not paid to learn, you are paid to work.”
ANS Young Professional Congress – November 10, 2007 – Washington, DC
5. Learning 2.0:
What is not working for us?
–
Lacking programs to train “true” replacements
–
Procedures are developed from experienced personnel,
and written to that experience level, creating knowledge
gaps upon implementation
–
Lack of training on Information Management Systems
(even for experienced personnel)
ANS Young Professional Congress – November 10, 2007 – Washington, DC
6. Cultivating KT Benchmarks
The same projects were given to each member on the
committee to keep everyone heading in the same direction.
These projects entail
spans of research
from investigations
right in your own
immediate job area
to other areas
around their
associated company.
As the data comes
In from a given
project, the results
are being compiled
into useable
information for
trending and for
highlighting best
practices.
ANS Young Professional Congress – November 10, 2007 – Washington, DC
7.
The Evolution
of Next Gen Thinking
Lessons Learned
Tribal Knowledge Capture
Experience Transfer
ANS Young Professional Congress – November 10, 2007 – Washington, DC
8. Building Legacies:
Establishing Gold Standards for KT
+ Extensive continuing training program
+ Keyword-searchable document database
+ Resources available for recruiting, retention,
and personnel development
+ Department sharing meetings
+ Industry updates through user-groups or
society memberships
ANS Young Professional Congress – November 10, 2007 – Washington, DC
9. KT Survey Results
Question: How many months did it take you to get comfortable enough with your job
to be doing it on your own, or as a job lead?
9%
15%
0 to 6
15%
6 to 12
12 to 18
18 to 36
36+
Still not comfortable
34%
18%
9%
ANS Young Professional Congress – November 10, 2007 – Washington, DC
10. KT Survey Results
Question: Do You Have a Mentor?
17%
29%
Yes, Company Provided
Yes, Someone Took Me Under Their Wing
Yes, I Latched Onto An Experienced Worker
23%
No Mentoring Program Exists In Any Form At My Facility
31%
ANS Young Professional Congress – November 10, 2007 – Washington, DC
11. KT Survey Results
Question: What does your work group do to retain knowledge that could
otherwise be lost through past successes and failures?
14%
My Department Has A "Lessons Learned" Program
Anyone Can Input And Search
14%
49%
My Department Has Not Been Keeping Track Of Tacit Or
Tribal Knowledge
I Think We Have A Program, But I Am Not Informed On
How It Works
Other
23%
ANS Young Professional Congress – November 10, 2007 – Washington, DC
12. KT Survey Results
Question: What kind of training do you get for yearly support of your job?
100
90
80
77.1
74.3
70
60
50
40
37.1
34.3
31.4
30
22.9
20
11.4
10
0
Department
Continuing
Training
User-Group
Meetings
Specialized
Vendor Training
On The Job
Training (OJT)
Computer Skill
Training
Any Extra
Professional
Development
ComponentSpecific Training
ANS Young Professional Congress – November 10, 2007 – Washington, DC
13. KT Survey Results
Question: What kind of training would you like to have yearly?
100
90
85.3
80
70
60
55.9
52.9
50
50
47.1
41.2
40
35.3
30
20
10
0
Department
Continuing
Training
User-Group
Meetings
Specialized
Vendor Training
On The Job
Training (OJT)
Computer Skill
Training
Any Extra
Professional
Development
ComponentSpecific Training
ANS Young Professional Congress – November 10, 2007 – Washington, DC
14. The Future of Our Business –
Living Databases
If plant changes have occurred, you wouldn’t have to delete
another person’s entry.
If you now have a better way of doing something, you could
capture the method in some way different than using the
procedure process.
You can always add to the living database your input on how
the job could go better for the next performance. (i.e. location,
distractions, tools needed, etc.)
Using the “Wiki”-format or other searchable and updateable
database can be a solution.
ANS Young Professional Congress – November 10, 2007 – Washington, DC
15. Data Submissions
•
•
•
•
•
•
•
•
•
•
Jason Depriest – Exelon
Bailey Edwards – Bruce Power
Matt Iannacci – Westinghouse
Bryan Lowery – Covidien Healthcare
James Newman - Dominion
Padro Omar – Progress Energy
Amir Sadjadpour – Bechtel Power Corp
Parind Shah – Exelon
Kelly Taylor - Private
Greg Thornton – US DOT Maritime
Admin
ANS Young Professional Congress – November 10, 2007 – Washington, DC