1. James Essex
**Mobile: 617-835-7113
Home: 781-326-2012
Email: JamesE1@juno.com
PROFESSIONAL US Treasury Dept. – IRS - CID 3/2010 - Present
EXPERIENCE Boston, MA US
Lead COA - IT Systems Administrator , GS-2210-13
Provides technical support concerning the implementation and
daily operations of the computer systems, Servers and Telecom
functions within a location-wide field office. In this Lead capacity,
performs a variety of duties in support of users located throughout
the field office, resident agency, and other off-site locations.
Analyzes user requests and provides assistance, based on an in
depth knowledge of various systems. Ability to establish and
maintain work relationships with all levels of management and
customers within both internal and external to the organization in
order to resolve problems and answer questions relating to short
and long-range IT system solution plans and programs. Skill in
oral and written communication to include the ability to negotiate
and implement plans for new IT system solutions to convey highly
technical information, enterprise systems. Coordinating teams
and staff for major impact projects. Monitors administrative
tasks, such as maintaining and assigning tasks, insuring
availability of Enterprise Architecture, and maintenance of
Operations relating to systems continuity.
City of Boston - BPL 1/2003 – 8/2009
Boston, MA US
Systems Support Manager - Help Desk Manager
Hands-On Manager of staff and operations, of 27 branches, and
central headquarters IT infrastructure, with over 1500 systems,
and servers, throughout the greater Boston area. Provides
LAN/WAN/Wireless Network support to the organization through
technological and organizational experience Manage, coordinate
and execute critical Information Technology system solution
activities. Possess very thorough and complete understanding of
Service Oriented Architecture (SOA) strategies & methodologies and
have been trained in Project Management Experience performing
system analysis and/or report writing with business intelligence tools.
Knowledge of contemporary information technology operations and
experience, expertise, and knowledge of applications architecture to
support systems, databases, and networks. Ability to develop
processes, change and configuration management processes, and
develop resource allocation and schedule commitments for IT
products. Also providing support for Active Directory, Group Policy,
Ghost, Pharos, SCCM. Planning, testing, purchasing, processing
and implementation. Wireless, Video Conferencing, and IPTV
CERTIFICATIONS A+ certified. Microsoft Technical Support Specialist. Network
Administrator – Directorial – Management - Supervisory

2. Cooper Community Center
Roxbury, MA US
(IT) - Technology Director
4/2000 - 1/2003
The major responsibilities include: Computer Instructor / Trainer /
Staff Management. Responsible for network and desktop support
of the administrative systems, computer learning center, and
client-server local area network. Possesses several years
experience working with desktop/network administration, design,
and implementation. Skill in oral and written communication to
include the ability to negotiate and implement plans for new IT
system solutions to convey highly technical information in a
manner easily understood by non-computer oriented personnel,
and to represent the organization at meetings and conferences,
etc.
Corporate Software 5/1995 – 4/2000
Westwood, MA US ‘Formerly Stream Intl’
Network Operations Supervisor / Network Administrator
Successful Administration of a multi-platform, international WAN
in a multi-million dollar software asset company. NOC Supervisor
and key contact for the Network Engineering, as well as the Help
Desk, and End-User Services departments, using the latest
network management tools. HP-Openview, Notes View, Insight
Manager. Maintained operation of over 85, Microsoft based servers
on-site, and addition servers at remote international sites. To
include Notes mail, SMTP, Domino, MS Exchange, Unix ADSM
backup, and Net ware servers. Administration of a domain
accounts, Lotus Notes user accounts, Netware end-user accounts.
Administration of SAP, Data-Warehouse, Pivotal, and MSExchange
Stream International 3/1994 – 5/1995
Norwood, MA US
Microsoft Technical Support Specialist
DIRECT End-User technical support for the MICROSOFT@
corporation. Ability to interact with multiple disciplinary technical
teams providing IT system solutions. Extensive desktop pc
knowledge, of application, operating system, network
connectivity, to include Microsoft Windows, Novell, LAN Manager,
and Netware.
United States Army 3/1988 - 8/1993
US, Worldwide US Grade Level: E5-p
US Army, Intelligence Analyst, Sgt.
Conducted intelligence gathering and dissemination on the
international level. Operated MICROFIX computer system to
maintain database file, and target information. Security
Clearance - Top Secret and SCI. Held supervisory position, and
responsible for training of all assigned personnel. Honorable
Veteran of military service, to include DESERT STORM / SHIELD,
Persian Gulf War.
CERTIFICATIONS A+ certified. Microsoft Technical Support Specialist. Network
Administrator – Directorial – Management - Supervisory

3. PROFESSIONAL
DEVELOPMENT
University of Massachusetts
Amherst, MA US
7/1981
Major: Psychology
Minor: Mathematics
US Army AIT
San Angelo, TX US
Certification - 8/1993
Relevant Coursework, Licensures and Certifications:
Electronic Warfare and Communications Intelligence. Cryptology.
Signals intelligence. Clearance required.
Braintree High School
Braintree, MA US
Graduate - 6/1978
Major: Business
Minor: Mathematics
PROFESSIONAL
PUBLICATIONS
Boston Public Library - Memorial to Jackie Hogan - dvd
REFERENCES Nicholas Obodo Division of Insurance IT Director
Phone Number: 781-556-1213
Email Address: Nicholas.Obodo@state.ma.us
Reference Type: Professional
Royal Bolling Jr. Mandela Computer
Learning Center
Director
Phone Number: 617-442-6199
Email Address: rbolling@gis.net
Reference Type: Professional
JoAnn E. Butler. Boston Public Library Coordinator of Public
Services
Phone Number: 617-859-2446
Email Address: jbutlerhenry@bpl.org
Reference Type: Professional
CERTIFICATIONS A+ certified. Microsoft Technical Support Specialist. Network
Administrator – Directorial – Management - Supervisory
Defense foreign Language Institute
Monterey, CA US
Certification - 9/1989
Major: German Linguistics
Relevant Coursework, Licensures and Certifications:
Certification in German Language and governmental studies.