UXC Eclipse Capability Overview

2. PCITP Group
Agenda
• UXC Eclipse can help you’re organisation leverage IT
application value chain across our product and services
portfolio?

3. Why are we global leaders?
At UXC Eclipse
We implement intelligent software solutions
While thinking
Out of the Box
To deliver solutions that make a difference
and are relevant to our customers

4. UXC Eclipse – History
1986
Eclipse established
in Japan
1991
Eclipse establishes
Australian presence
1999
Begins trading as an ‘Australian-only’
company
Expands presence in Australia
and opens Fiji office
2008
Launches vertical
offering
1990 1995 2000 2005 2010
1992
Bradley Stroop appointed as CEO
“Hospitality meets IT” philosophy
introduced due to address lack of
service in IT industry
2001
Partners with
Microsoft Dynamics
2002
Becomes a part of
UXC Limited
2006
Opens office in NZ
2009
Merges with UXC Applications
Development, QSP & UXC
Performance Management
Opens office in Canada
2011
Acquisition of
Daxeam IP
2013
Expands presence with
acquisition of Tectura
North America
2012
Expands presence in US
(New York office)
Rebrand to UXC Eclipse
1985

5. UXC Eclipse – Global coverage, 1 team
Phoenix
Seattle
Toronto
NY
Calgary
Vancouver
Wellington
Canberra
Hobart
Auckland
Brisbane
Adelaide
Suva
Perth
Melbourne
Sydney
600+
people
GLOBALLY
16
offices
GLOBALLY
1
Worldwide
TEAM
2,700
customers
GLOBALLY
UXC Eclipse was awarded the 2012 ABA Preferred Employer for the IT Industry and is the leader in
employee retention rate.

6. Established
in 1986
In the top 3
Microsoft Dynamics
Partner Globally
Proven
a solid partner
FY 02 FY 13
year on year sustainable growth
Publicly owned,
UXC Limited (ASX: UXC)
UXC Eclipse – Quick Facts

7. UXC Limited – Our Parent Company
active
customers Largest 3300+
Australian owned ICT Company
Consulting. Business Applications
Infrastructure. Cloud
AUD$643m
FY2014
revenues
nil net debt
# 2
Gartner Ranking
in Australia
Business & IT Consulting
2900+ employees

8. UXC Eclipse – Our Portfolio
Our portfolio of intelligent solutions:
Financial,
Business
& Enterprise
Resource Planning
Customer
Relationship
Management
Corporate
Performance
Management &
Business
Intelligence
Our Portfolio
Enterprise
Solutions &
Services
Business
Process
Management
Project
Management
Software
Quality
Assurance
Applications &
Business
Consultancy
Industry
Focused
& Business
Specific
Our services portfolio includes:

9. UXC Eclipse – Our Products
Microsoft
Products
Additional
Products

10. UXC Eclipse – Service & Support
Customer service focus is to exceed expectations
“Customer for life” philosophy
24 x 7 x 365 support from dedicated team
Focused Account Management team
Greater than 97% customer retention rate

11. UXC Eclipse – Service & Support
Service is the differentiator that sets us
apart. We offer our customers genuine
respect and invest time in understanding their
business goals and strategies.
Bradley Stroop,
Global CEO UXC Eclipse

12. Based on
‘Service Level
Statement’
UXC Eclipse – AAA Support
Delivered with our
‘Old-fashioned Service’
approach
Unique support model
24 x 7 Support functions
located in Australia,
North America and Fiji
Supporting over
2,700 customers
33 dedicated
professional
support consultants
Approx. 24,000 support
calls logged per annum
Supporting 9 core
products across ERP,
CRM & BI

13. 15
Minutes
Response time
If consultant is not immediately
available from initial call
UXC Eclipse – AAA Support
50% 75%
Requests answered
within 2 hours
Requests answered
immediately

14. UXC Eclipse – Microsoft Dynamics
THE MOST
highly awarded Microsoft Dynamics
partner
In the top 3
Microsoft Dynamics
partner globally
UXC Eclipse is:
No 1
Microsoft Dynamics
partner in APAC

15. UXC Eclipse – Microsoft Dynamics
UXC Eclipse is:

16. With an exceptional customer renewal rate of 97%, we’re excited to recognise
UXC Eclipse as a leader in the Microsoft Dynamics global partner community for
promoting and delivering solutions that drive customer success.
By providing the highest level of sales and innovation, customers can have
confidence when working with UXC Eclipse.
Doug Kennedy –
Microsoft Corporation
Vice President, Microsoft Dynamics & Support Service Programs
‘‘ ‘‘
UXC Eclipse – Microsoft Dynamics

17. UXC Eclipse – Highly Awarded
Microsoft
Dynamics
Reseller of
the Year,
Canada
2013
Microsoft
Microsoft
Dynamics,
Worldwide
Partner of the
Year – Finalist
Dynamics ERP,
Partner of the
Year, Australia
– Finalist
Microsoft
Inner Circle
(top 1%
international
resellers)
Microsoft
Dynamics
ERP, Partner
of the Year,
Australia
Microsoft
Dynamics, Reseller
of the Year, Asia
Pacific – Finalist
2013
Microsoft
Dynamics AX,
Worldwide
Partner of the
Year
Microsoft
Dynamics,
Partner of
the Year,
Australia
Finance
(ERP)
Solution of
the Year,
Canada
2001 -
2010 2010 2010
2011 2013 2012
2014
UXC Eclipse is one of the most highly awarded Microsoft Dynamics partners.
Here are just some of our awards over the past few years.
Microsoft
Inner Circle
(top 1%
international
resellers)
2014
Microsoft
Dynamics ERP,
Partner of the
Year, Australia
– Finalist
2014

18. Dedicated SENIOR-LEVEL
support to ensure service
delivery component
UXC Eclipse – Customer Engagement
OLD-FASHIONED SERVICE –
hospitality meets IT
ACCOUNTABILITY TRANSPARENCY
CONSULTATION &
COMMUNICATION
BEST-PRACTICE
implementation
Careful planning & focus
on BUSINESS PROCESS
MAPPING
CUSTOMER SUCCESS IS
KEY: excellence in project
implementation

19. UXC Eclipse – Our people
At UXC Eclipse, our people come first. We create an inclusive
and supportive culture where people have the right tools,
the support and environment to deliver the best results. It’s
simple, if our people are happy – our customers will be
happy.
our people come first
Bradley Stroop,
Global CEO, UXC Eclipse
first