1. …continued…
JAMES PAWELL
10 Avenue C  Turners Falls, Massachusetts 01376
jamespawellas@gmail.com  (H) 413.863.2617 (C) 413.475.4129
SALES PROFESSIONAL
Manufactured Goods  Military Contracting  Account Management
Highly accomplished and well qualified sales professional and an acknowledged leader with extensive
product knowledge in home improvement and specialized project materials. Former U.S. Marine
Platoon Sergeant responsible for commanding and training a platoon of 50 Marines in special and
infantry operations in hostile environments. Detail-oriented, decisive leader, with additional
experience working in US Government operations including the Internal Revenue Service, and the
United States Military. Thrive in dynamic customer service and sales environments requiring focused
decision-making and problem solving abilities.
CORE COMPETENCIES
 Millwork Sales
 Customer Service
 Inventory Management
 Product Recommendations
 Advice & Guidance
 Price Quotes
 Sales Account Management
 Client Assistance
 Leadership
PROFESSIONAL EXPERIENCE
RK MILES BUILDING MATERIALS SUPPLIER — Hatfield, MA
Millwork Sales, 04/2014 to Present
Responsible for sales and customer service in the millwork, lumber, and building materials
departments of this multimillion-dollar home improvement center. Foster optimal levels of shopper
satisfaction by assisting homeowners and contractors select materials and build orders for various
improvement projects. Maintain stock levels and place replenishment orders as needed.
Key Achievements:
 Received the Gazette Reader’s Choice Award for Windows and Doors
 Recognized for increasing sales and improving profit margins, with minimum errors.
 Significant contributor to more than $3M in annual sales
LOWES HOME IMPROVEMENT CENTER — Hadley, MA
Millwork Sales Specialist, 12/2011 to 04/2014
Conducted sales and customer service tasks with focus on customer satisfaction, ensuring that
customers and contractor were able to select and purchase the appropriate materials to complete
projects. Replenished existing inventory levels and made informed recommendations for new
products.
Key Achievements:
 Recipient of multiple Customer Service Awards for outstanding service
 Led an increase in sales and improved profits margins, while advoiding errors
 Direct participant in achieving more than $1M in annual sales

2. JAMES PAWELL  Page 2
INTERNAL REVENUE SERVICE — Worchester, MA
Revenue Officer, 09/2008 to 12/2011
Professionally and efficiently assisted customers with resolving delinquent tax accounts; generated
and sent delinquency notices, arranged tax collections, and created payment plans. Examined
taxpayer financial records; performed follow-up on missed payment deadlines. On behalf of
customers, filed extensions on statutes of limitations for tax collection and for initiating
administrative and judicial actions when required.
BROCKWAY-SMITH COMPANY — Hatfield, MA
National Accounts Sales Manager, 05/2004 to 09/2008
Provided guidance and information by mail, phone, and fax in support of millwork dealers. Ordered
specialized parts including window/door units for specific applications. Sustained high levels of sales
and call volumes in successfully meeting customer requirements.
NEUROREHAB MANAGEMENT — Melrose, MA
Case Manager, 06/2000 to 05/2004
Coordinated and assessed medical, dental, recreational, rehabilitative, and community-based
services for clients with traumatic brain injuries; adhered to guidelines from the Massachusetts
Statewide Head Injury Program to create service plans and document progress in monthly reports.
Taught daily living skill including budgeting, home maintenance, employment, and public
transportation assistance to foster independent living.
Previous professional experience includes as a Millwork Sales Associate with Home Depot, a Central
Sterilization Specialist at Massachusetts General Hospital, and a Platoon Sergeant/Leader with the
United States Marine Corps.
EDUCATION AND CREDENTIALS
Bachelor of Arts in History and Education
UNIVERSITY OF MASSACHUSETTS — Boston, MA