Personal Information
Entreprise/Lieu de travail
London, United Kingdom United Kingdom
Profession
Director
Secteur d’activité
Design
Site Web
http://www.enginegroup.co.uk
À propos
One of three Directors responsible for the day-to-day management and running of all aspects of Engine Service Design a leading Service Design & Innovation consultancy in London.
James (that's me!) has helped Engine design and develop a range of innovative services and help champion the role of design within a range of public and private sector organisations. His focus extends across all of Engine's five offers from design research for services to the design and development of new services for improvement or innovation including building the capabilities of clients to do their own service designing.
On a day-to-day James combines running projects with developing Engine's Service Design ...
Mots-clés
customer experience
servicedesignnetwork
design
customer satisfaction
service design
servicedesign
engine service design
target customer experience
dubai
virginmedia
virgin
innovation
design thinking
marketing
dubaidesignweek
experience
experiencedesign
design strategy
strategy
services
customer service
uk
service
change management
customer relationship management
brand
branding
engine
passengerterminal
pte2015
pax passengerterminal pte2014
change
transformation
service marketing
Tout plus
- Présentations
- Documents
- Infographies