Reducing small team culture shock with agile
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There is a net migration out of Traditional IT and towards software-companies. TradIT is a different culture, and the methods of psychological safety for TradIT aren't that compatible to organizations running with Agile. In this session, I go over how some of these pathologies came to be, and ways to steer new-hires into more healthy communications patterns.
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Reducing small team culture shock with agile
- 1. Handling immigration with grace Jamie Riedesel DevOps Engineer @sysadm1138 Reducing Small Team Culture Shock With Agile
- 2. Service Organization Do things for other parts of the organization, at the direction of those other parts. Experts charged with keeping things running, but have to ask others to approve any improvements. A TRADITIONAL IT CULTURE Generative Organization Create a product, continually make it better, in collaboration with the entire product group. Experts working in a group to keep things running, and continually improve them. B SMALL TEAM AGILE CULTURE @sysadm1138 HelloSign
- 3. Traditional IT Organizations are Different: ● Extremely heterogenous in supported technologies. ○ Many different platforms, software frameworks, and even databases. ● Separation of duties. ○ Separate departments for SysAdmin, Development, DBA, Network... ● Mixed ownership. ○ Some parts it owns, other parts it merely supports. ○ Sometimes, which is which is not clear. ● Bureaucratic and sometime pathologic in organizational culture ○ Rarely generative @sysadm1138 HelloSign
- 4. Psychological Safety Americans are absolute crap at treating their service-workers with respect. Even highly trained technical service-workers. It gets old. @sysadm1138 HelloSign
- 5. Little makes for a toxic environment faster than being highly trained, with professional standards, and no one listens to you. Microaggressions. OMG Microaggressions. @sysadm1138 Psychological Safety HelloSign
- 6. MICROAGGRESSIONS COME FROM ALL SIDES Stupidity from Below @sysadm1138 HelloSign
- 7. MICROAGGRESSIONS COME FROM ALL SIDES Stupidity from Below Malware Phishing Failures Mr. Helpful Porn collections DMCA Notices Unauthorized VPNs @sysadm1138 HelloSign
- 8. MICROAGGRESSIONS COME FROM ALL SIDES Incompetent bozos Incompetent bozos @sysadm1138
- 9. MICROAGGRESSIONS COME FROM ALL SIDES Willful Ignorance @sysadm1138 HelloSign
- 10. My Team is Awesome We are the thin line between the duct-taped infrastructure and the chaos monkeys that will wreck it. @sysadm1138 HelloSign
- 11. Reflexive Change Resistance Fear of change not initiated by me, or my team of awesome. By pitching a fit, we can sometimes affect positive change. Maybe involve us earlier next time. 1 PSYCHOLOGICAL SAFETY METHODS @sysadm1138 HelloSign
- 12. Intentional Deinvestment To be used when pitching a fit doesn’t work. To save my sanity, I no longer care how this turns out. 2 PSYCHOLOGICAL SAFETY METHODS @sysadm1138 HelloSign
- 13. Compartmentalization I see you’re getting steamrolled by management. You have my sympathies. To save my own sanity, I won’t help you. 3 PSYCHOLOGICAL SAFETY METHODS @sysadm1138 HelloSign
- 14. Bonding through negativity Pain shared is pain divided. 4 PSYCHOLOGICAL SAFETY METHODS @sysadm1138 HelloSign
- 16. Negativity: Pain shared is pain divided. Not just IT types. Police Fire-fighters ER Professionals Animal Control officers 4 PSYCHOLOGICAL SAFETY METHODS @sysadm1138 HelloSign
- 17. Service Organization Toxic cesspit of disrespect and things I hate. A TRADITIONAL IT Generative Organization Wonderland of promise and not hating my job. B SMALL TEAM AGILE SaaS @sysadm1138 HelloSign
- 18. New Job! Yay! IMMIGRATING TO AGILE @sysadm1138 HelloSign
- 19. Wait, what? No. We can’t do this, we don’t know how. REFLEXIVE CHANGE RESISTANCE @sysadm1138 HelloSign
- 20. What challenges are you seeing? Let’s make some user-stories about that. Can you work with #{person} to make a list? REFLEXIVE CHANGE RESISTANCE @sysadm1138 HelloSign
- 21. Comes from having an initiative denied. Re-engage them, find out why they shut off. DEINVESTMENT & COMPARTMENTALIZATION @sysadm1138 HelloSign
- 22. Everyone loves a good stupid-user story… I got lots. BONDING THROUGH NEGATIVITY @sysadm1138 HelloSign
- 23. Check that shit Signpost your office culture. This is not acceptable. Even you, Upper Midwesterners. This conflict is worth it. @sysadm1138 HelloSign
- 24. Stop hurtful negativity It does not reinforce psychological safety, it hurts it in most people. Check that shit. Fire the assholes who don’t adapt. 3Redirect Turn the reflexive negativity into an opportunity to provide feedback. Teaches that they can provide feedback without excessive verbal elbow. 1 Reengage If they retreat after a loss, look at it as another opportunity for feedback. Teaches them that they are not a service, they are a person; and you know that. 2 HelloSign@sysadm1138
- 25. Handling immigration with grace Jamie Riedesel DevOps Engineer @sysadm1138 Reducing Small Team Culture Shock With Agile
Notes de l'éditeur
- Which means there are different methods of maintaining psychological safety.
- This is the point where I have to mention another difference between TradIT and generative organizations: optimism. TradIT is all about keeping things up in spite of the everything, generative orgs are about making things better.
- How can you survive a sea of hostility? With an island of sanity.
- Oh look, ableist language.