Slides of my presentation at EIS conference, 31 October 2011, Delft, NL

1. FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION
Merging Computer Log Files for Process Mining:
An Artificial Immune System Technique
Jan Claes and Geert Poels
http://processmining.ugent.be
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 30 October, 2011

2. Process Mining
Processes are supported by IT systems
IT systems record actual process data
Process data can be used to
 Discover process model
 Check conformance with existing process info
 Improve or extend existing process model
Attention Process Mining
 Only As-Is
 Only (correctly) recorded information
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 2 / 15

3. Process data in event logs
Event log
The process
Process support Grouped events
Recorded events
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 3 / 15

4. Process Mining steps
 Preparation
 Collect data: find event information
 Merge data: from different sources
 Structure data: group per instance
 Convert data: to tool specific format
 Process mining
 Make decisions, take action
Manual task Analysts needed in most cases
Automated task Less human involvement needed
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 4 / 15

5. Merging log files
My research:
Merging log files
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 5 / 15

6. Merging log files
1. Find links between traces 2. Merge events chronologically 3. Add unlinked traces
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 6 / 15

7. Find links
Required properties of solution
 Finds traces in both log files that belong to the
same process execution
 Without prior knowledge about the provided log
files (as generic as possible)
 But with maximal possibilities for the (expert) user
to include his knowledge about the log files
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 7 / 15

8. Find links
Proposed solution
 Take the best possible guess based on assumptions
 Include multiple indicator factors in analysis
 Calculate factor scores for each analysed solution
 Combine factor scores into global score per solution
 ‘Best guess’ is solution with highest combined score,
because based on assumed indicators,
most indicator value points to this solution
 Provide user interaction possibilities
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 8 / 15

9. Decisions to make
Which indicator factors?
How to calculate a score for each factor?
How to combine factor scores to global score?
Which solutions to analyse?
(analyse = calculate & compare scores)
Which user interactions to include (expert)
user knowledge?
See paper for more details
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 9 / 15

10. Indicator factors
Same trace identifier
 Assumption: If both logs contain a trace with the
same id, there is a very high chance they match
 Not always though (e.g. customer id vs. order id)
16 10
17 12
18 14
19 16
20 18
21 20
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 10 / 15

11. Indicator factors
Equal attribute values
 Assumption: The more attributes of a trace and its
events from both logs are equal, the higher the
chance they match
16 JAN 12:00 17 JC 14 14:00
17 JAN 12:10 18 JC 15 14:10
18 JAN 12:20 19 JC 16 14:20
19 JAN 12:30 1A JC 17 14:30
20 JAN 12:40 1B JC 18 14:40
21 JAN 12:50 1C JC 19 14:50
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 11 / 15

12. Test results
Simulated data (300-400 msec on standard laptop)
 Benefit of controllable parameters, known solution
 Correct number of linked traces in all tests
 Perfect results for same trace id and up to 50%
noise, worse results for higher overlap of traces
Real data (6-10 min on standard laptop)
 Correct number of linked traces in all tests
 Almost perfect results for same trace id and up to
50% noise, worse results for higher overlap
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 12 / 15

13. New approach
Rule Based Merger
 User has to configure rules for linking traces
 Rule = relationship between attributes in both logs
 Events of linked traces are merged chronologically
“Merge all traces where
attribute A of the trace in log 1 equals
attribute B of any event in the trace in log 2”
Select attributes, contexts and operator
Research focus: suggesting merging rules
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 13 / 15

14. New approach
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 14 / 15

15. Contact information
Jan Claes
jan.claes@ugent.be
http://processmining.ugent.be
Twitter: @janclaesbelgium
Ghent University, Faculty of Economics and Business Administration Jan Claes for EIS 2011
Department of Management Information and Operations Management 15 / 15