It can be frustrating as a manager when we’re not getting the results that we expect from an employee. Assuming the team member wants to be successful and is giving us his best effort how can we help him get unstuck? In this episode we're going to talk about a framework that I learned from a really smart manager, Rick Scherle, for diagnosing the reasons why an employee might be struggling. Spoiler alert, it's probably the manager.

1. Good ideas for busy managers
Season 1, Episode 007

2. Introduction
■Who am I
■What is this audiocast about
■What can you expect
■What would I like you to do

3. Agenda for today
■MS Excel tip
■Framework for diagnosing issues with the
team
■Announcements

4. Excel Tip
■How to Use Structured Formula
References in Excel Tables
■Youtube Video by Danny Rocks
■https://www.youtube.com/user/DannyRoc
ksExcels

5. Quick Video from Dave Creshaw
Five steps to correcting mistakes
http://davecrenshaw.com/correcting-
employee-mistakes/

6. Five steps to correcting mistakes
1.Have recurring meetings
2.Build trust
a.Be a coach / mentor
3.Ignore 1 time incidents
a.Incidents tend to solve themselves
b.Patterns need attention
4.Use “what” questions
5.Follow up

7. We start with shared values and beliefs

8. Everyone want to be a success
“To his dog, every man is Napoleon. Hence
the popularity of dogs.”

9. My values
■ Success is 10% knowledge and 90% attitude and self discipline
■ Take action, on balance a mistake is better than waiting to be
told what to do
■ Give everyone the benefit of the doubt and always assume
positive intent
■ Be easy to do business with
■ Smile, it’s infectious
■ Be curious and take calculated risks

10. Levels of freedom
Wait to be told
Ask what to do
Recommend, then act
Act; report immediately
Act; routine reporting

11. 5 Reasons for non performance
50% They didn’t know WHAT to do
– Communication
25% They didn’t know HOW to do it
– Training
13% They were PREVENTED
– Remove obstacles
7% They CAN’T do it
– Right person in the right job
5% They DON’T WANT to do it
– Incentive system

12. Meeting rhythm
■ Daily Huddle 9:00 every day
● Good news
● Key numbers
● Stuck
● Quick Questions
■ Weekly Sales Meeting
● The week that was | adjustments?
● The week ahead | tactics
■ Monthly 1 on 1
● All about you
■ Monthly Team Meeting
● Goals vs results

13. Closing thoughts
■What to do next
Visit www.jasonclause.com
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■Next time
Team meeting rhythm