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Hoshin Planning Tool Review
QSM 318 OL February 18, 2014
Team Members:
Randy Bobzien, Jason Peart
Mark Bartman- Senior Champion

2. 2QSM [JP] [RB] 2013 © 2010 The National Graduate School of Quality Management
United Paper Corporation – Mission Statement
 Quality Service Guaranteed. Company organization’s goal of delivering
quick and accurate customer service.
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3. 3QSM [JP] [RB] 2013 © 2010 The National Graduate School of Quality Management 3
•Allows our team to creatively generate a large number of ideas and issues.
•Organize and summarize natural grouping to gain understanding of the true
essence of a problem.
•Discover breakthrough solutions.
Affinity Question:
What are the issues that are stopping the
warehouse from operating efficiently (Time) and
providing quality service guaranteed (Accuracy)?
Affinity Current Situation Analysis: Warehouse
Performance metrics
1. Accuracy
2. Time

4. 4QSM [JP] [RB] 2013 © 2010 The National Graduate School of Quality Management
 Picking person not being able to focusing on picking only.
 Mark feels overwhelmed by paper work and inventory issues, and not
being giving a clear directive and time to help out warehouse.
 James feels more help is needed at times.
 Jeff feels he is better suited in only doing deliveries.
 Ken says he is not being told enough of what needs to be done.
 Inadequate training for warehouse crew as an individual and as a
team.
 Resistance to change by some warehouse crew.
 Inventory location not systematic for effective picking flow.
 Little or no bay maintenance.
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Affinity Current Situation Analysis: Warehouse

5. 5QSM [JP] [RB] 2013 © 2010 The National Graduate School of Quality Management
 Orders come to warehouse with poor timing.
 Employees don’t feel appreciated.
 New warehouse inventory system being implemented with errors in
software and hardware tools being used.
 Work load seems un-even on different days of the week.
 Customers getting wrong product.
 Customer waiting longer than usual for their order.
 Volume of order coming in, in process and going out not being
structured or controlled.
 Short handed when someone takes vacation.
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Affinity Current Situation Analysis: Warehouse

6. 6QSM [JP] [RB] 2013 © 2010 The National Graduate School of Quality Management
Training Team
Picking Process
Customer Service
Inventory
management
Affinity Current Situation Analysis: Warehouse
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Poor timing
Not structured
Feel neglectedNew to job
No consistency
Threatened
Errors
Maintenance
Fearful
Learns differently
Busy always
Quality control
Errors
Not structured
Not structured
Undervalued
Uneven

7. 7QSM [JP] [RB] 2013 © 2010 The National Graduate School of Quality Management 7
Hoshin Planning Tool – SWOT ANALYSIS; Company wide
© 2010 The National Graduate School of Quality Management
Weakness
•Only James knows the software really well.
•Only Jeff has really good knowledge delivery
obligation
•Ken is new to the picking process in the
warehouse and makes too many mistakes.
•Glitches in the new software and hardware
•No clear bay maintenance designation.
Strength
•James knows the warehouse software very well
•James knows how to handle same day third party
ship outs
•Jeff knows the delivery of orders very well
•Ken and Jason are learning the delivery routes for
the truck and van
•Warehouse team needs to be cross trained in all facets
of the warehouse.
•Picking process streamed line for the PLC.
•Quality control implemented
•Orders come out for office more strategic
•Sales personal do not communicate accurate and
efficient delivery instructions
•Customer service continue to make unnecessary
volumes of delivery tickets and not dated for efficiency
•Vendors deliver orders late and incorrect
•Pick ticket orders continue to have high amounts of
errors on pick sheet
TreatsOpportunities
Positive Negative
internalExternal

8. 8QSM [JP] [RB] 2013 © 2010 The National Graduate School of Quality Management
Radar Chart comparison of the current situation system of
problems with the future desired state.
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Stream lined
activities
Effective bay
maintenance
New picking process
training
Promote group success
New inventory
software free of
errors
Cross trained Equipped
crew
Pick ticket quality
Warehouse quality Output
0
1
2
3
4
5
6
Present state
Future desired state

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be copied, photocopied, reproduced, translated, or reduced to any electronic medium by individuals or organizations outside of the National Graduate
School without prior written consent from the National Graduate School. For information, please call 800.838.2580 or visit www.ngs.edu. © 2010 The
National Graduate School of Quality Systems Management
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