3. Think of a CUSTOMERCUSTOMER

4. The FOCUSFOCUS for how different people may prefer to
• Be approached
• Gain information
• Make decisions

5. Why is FOCUSFOCUS important?
• The need to tune in
• The what and the how
• The current context

6. The three stages of FLEXFLEX
IdentifyIdentifyIdentifyIdentify
Tune InTune InTune InTune In
AdjustAdjustAdjustAdjust

8. Module One OBJECTIVES
• Describe your own psychological
type preferences in terms of the
Myers Briggs Type Indicator
framework.
• Identify ways your type prefers to
interact.
• Recognize behavior cues from
each type preference.

9. Everyday Communication
TALKTALK
THINKTHINK

10. • Go back over fatual details and information
• Consiuder the alternatives or future issues
• Analyze the logical choices of a problem
• Ponder...whether it fits personal values...does it feel right?
• Talk about factual information
• Look for ideas, connections, future gals
• Try to explain things logically
• Ask questions that indicate personal interest and connection
Everyday Communication
• At Meetings• At Meetings
• Reflecting on the
Meeting
• Reflecting on the
Meeting
11
22

11. Everyday Communication
• All do all
• Difference = order and emphasis
• Personality preference

12. What type isn’t
• Doesn’t explain everything
• Doesn’t tell if on is sick or healthy
• Addresses preferences
• Adults use all the preferences
• Type is dynamic
• Type is general
• Type explains much behavior we might have
thought was random or did not understand

19. Module Two OBJECTIVESOBJECTIVES
• Identify the behavior cues of
the individual’s type mode.
• Explain how others prefer to
receive communication in a
professional setting.
• Discuss and begin to practice
alternative ways of
communicating with people
of different type preferences.

24. Module Three OBJECTIVESOBJECTIVES
• “FLEX” your communication
to match another individual’s
type mode.
• Explain how your own type
preferences might effect
what you say and do in an
interaction.