The document discusses problems with the current system for registering and monitoring complaints - it wastes time due to busy phone lines, there is no electronic log of complaints, and maintaining logs is costly. It also lacks graphical representation of affected locations. An analysis finds the system needs to be more economical, less time consuming, and make locating consumers easier. A proposed solution is an online monitoring system that allows for online submission of complaints, includes a map facility for water and sanitation departments, and provides computerized maintenance of records.