A look at BGCH DevOps

1. CORE DEVOPS
at British Gas Connected Homes
Docs, Comms and Honesty

2. Hello - My Name Is
Jay Harrison
Purveyors of Smart Energy products including
Hive Active Heating,
British Gas - MyEnergy,
British Gas - Connected Boiler
DevOps Engineering Lead at British Gas Connected Homes

3.  Human and technical transformation
 Changes in approach, thinking and process
 Key were Documentation, Communication and
Honesty
BGCH DevOps Transformation

4. C.A.L.M.S
Culture, Automation, Lean, Metrics, Sharing
Sharing is the neglected younger sibling of the
Culture aspect
DevOps Methodology

5.  Knowledge - internally to DevOps and Dev
teams
 Time - directly influencing the dev process
 Information - to the wider organisation
 Failures as well as successes
Sharing –The What

6.  Sharing honestly engenders trust
 Without honesty, distrust is inevitable
 With use, honesty becomes a tool to promote
understanding and a weapon against narrow
thinking
Sharing –The Why

7. “To tell the truth is an act of love.
To withhold the truth is an act of hate.
Or worse, apathy.
― Gene Kim, The Phoenix Project

8. Path to the How
Direct
Engagement
Fully
Embedded
Centralised
Operations
Team
( Not to Scale! )

9.  Fully Embedded DevOps Engineers supported
by Operations Director
 Each Engineer assigned to a Product Team
 Products can be for Developers, Operations,
Business as a whole and even Customers
Sharing –The How

10. Specifics of the How
Documentation
○ Clear
○ Concise
○ Easy to find
○ Searchable
○ Audited
Communication
○ Often
○ Honest
○ Clear
○ Wide
Sharing
○ Knowledge
○ Time
○ Information
○ Expertise

11. Thank You
Any questions?