Jay Morgan

Austin, Texas Area United States

Director, Research & Strategic Insights at Bazaarvoice

Technology / Software / Internet

I am currently UX Director at Bazaarvoice, where we build products that enable social influence in shopping. I do research and design for B2B and B2C apps. I was previously lead Rackspace.com UX and Customer Experience Design & Insights (aka, a Service Design group responsible for the end-to-end customer experience) at Rackspace, The Open Cloud Company. My CX work included delivering journey maps for Rackspace Cloud customer journey, developing task mind-set personas for Rackspace initiatives, and delivering the first comprehensive Cloud customer onboarding experience, Cloud Launch Guide, launch.rackspace.com. Prior to Rackspace, I was an independent UX consultant at Excited States, w...