What does it take to be smart individual? How to manage our emotions and gain happiness? Why IQ will not guarantee success in professional life?

1. Emotional Intelligence Compiled by: JayakumarBalasubramanian Web: http://www.jwritings.com Email: b.jayakumar@gmail.com

3. Our education system promotes people who possess high IQ by providing higher ranks & grades

4. However in our lives (personal & professional) our happiness is primarily determined by how well an individual is able to handle situations

5. Keeping emotions in check is the key to handle difficult situations, where Emotional Quotient (EQ) becomes equally or sometimes more important

6. This would also explain why people having high EQ become eventually successful  2

7. Presentation scope Provide basic understanding of Emotional Intelligence (EI) and its competencies How does is link with personal effectiveness? Relevance and importance of EI for maximizing results Some strategies that can be applied in team context

8. Goals in team environment Increase productivity Build good team environment Decrease absenteeism Increase retention Reduce conflicts Increase overall team growth Of course everybody wants these benefits. But are you and your team ‘emotionally’ prepared to reap these benefits?

9. Foundational intelligence Emotional Intelligence

10. What the heck is this EI? The capacity for recognizing our own feelings & those of others, for motivating ourselves Managing emotions well in ourselves & in our relationships It’s a Science, a relatively new discovery Important competency required for rational behavior Applicable both in personal & professional areas

11. Premise of EQ Human beings are made of emotions EQ is not about controlling one’s emotions, but using the right emotions at right proportion at right time To be happy and successful requires the effective awareness, control and management of one’ own emotions and those of other people EQ embraces two aspects of intelligence Understanding and maximize your creativity Understanding others & maximize their creativity

12. Importance of EI in organizations 50% of work satisfaction is determined by the relationship a worker has with his/her boss EI is a prerequisite for effective leadership across borders Requires high level of self-mastery and people skills Ability to out yourself into the position of others Key factor how an individual is able to understand, adapt and work according to situations With business/organizational dynamics being un-predictable, having high EQ is key for becoming successful individuals and then leaders

15. 90-10 principle Why? Because of how you reacted in the morning. Why did you have a bad day? Did the coffee cause it? Did your daughter cause it? Did the policeman cause it? Did you cause it? The answer is " D". You had no control over what happened with the coffee. How you reacted in those 5 seconds is what caused your bad day. Here is what could have and should have happened. Coffee splashes over you. Your daughter is about to cry. You gently say, "It's ok honey, you just need, to be more careful next time". Grabbing a towel you rush upstairs. After grabbing a new shirt and your briefcase, you come back down in time to look through the window and see your child getting on the bus. She turns and waves. You arrive 5 minutes early and cheerfully greet the staff. Your boss comments on how good the day you are having. Notice the difference? Two different scenarios. Both started the same. Both ended different.

16. Response Vs Reaction Stimuli can come in any form (ex: coffee spilling) in our daily lives However our environment is primarily determined by how we respond to a particular situation Reacting is a ‘default’ option, by Responding is all about experiencing and using the ‘choice’ The choice is all about ‘I have the complete control over responding to the situation in a right manner’

17. How does EI maximize potential?

18. Big brother “Amygdala”

19. Amygdala as an NMI Amygdala is the emotional sentinel or guard of our brain When emotions are HIGH, it takes the complete control by suspending the rational part, thereby acting as a Non-Maskable-Interrupt (NMI) After emotional part takes over, we went to do actions that are not commonly acceptable Result – Broken relationships, opportunity & happiness After rational part re-gains the control, we tend to think “Heck! Why did I do that?”. But in most cases enough damage would have been already done.

20. Framework to build EI Knowing your emotions – Self Awareness Managing your own emotions – Self regulation Motivating yourself – Self motivation Recognizing & understanding other people emotions – Social awareness Managing other’s emotions – Social skills

21. References “Emotional Intelligence” – Daniel Goleman

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