1. Jean Paul Bonilla
5554 Southwestern Blvd.
Baltimore, MD 21227
Cell: (540) 908-7879
Email:jpbonilla1986@gmail.com
Bilingual Retail Sales Manager interested in pursuing a business-to-business sales position.
Outstanding communication skills, personable, and motivated to exceed sales goals.
Educational Background
Bachelor of Science in Allied Health Science Bridgewater College
May 2009 Bridgewater, VA
Diploma (General Equivalency) Hargrave Military Academy
May 2004, Special Honors: Citizenship Award Chatham, VA
Employment History
Retail Sales Manager Verizon Wireless Rockville, MD 2016-current
 Managing 35 sales reps focused on executing Verizon’s 4 Priorities: 100% Growth
(Profitable Device Revenue), 65% NPS (Customer Service), $90 in ARD (Accessory
Revenue per Device), & executing with 60% 80+ (Data Plans)
 Identifying Business to Business sales opportunities & growing a successful partnership
 Providing first class customer service that retains customer loyalty & brings referrals
 Creating a fun winning culture by empowering team with strong product knowledge,
aggressive pull through strategies, & specific daily/weekly/monthly goal setting ensuring
they exceed sales quota
 Completing administrative duties including interviews, scheduling, & store operations
 Selected achievements from 2016:
April 2016 – 70% NPS (customer experience) & Winner of $1000 Team Builder, #1 in
the District
May 2016 – Winner of $200 to “Fill the Fridge” in the “Rev It Up” contest, #1 out of 10
stores with the most $99 in accessory sales
Retail Sales Rep Verizon Wireless Glen Burnie, MD 2012-2016
 Sell telecommunications products and services to consumers and businesses in an inside
sales role
 Businesses included a variety of verticals (Construction, Auto Repair, HVAC, etc.)
 Selected achievements from 2015:
December 2015 - #1 out of 20 reps in the store, #4 sales performer out of 900 reps, and
highest Small to Medium Business sales performer at 24%
November 2015 – Highest Accessory Revenue, sold $120 in accessories per device
#1 Sales Performer in the store, #46 out of 900 reps
September 2015 - Highest Accessory Revenue, sold $113 in accessories per device
July 2015 – Highest Value Added Service at 71% per device
June 2015 – Highest Accessory Revenue, sold $124 in accessories per device
Also, highest Value Added Service at 63% per device
April 2015 - MVP for having 83% of devices with Total Mobile Protection
March 2015 - 64% New Customers Growth Award
 Mentor Program training & leading new hires
 Recognized as being an Elite top sales performer out of 900 reps

2. Allied Barton Security Services Capital One Richmond, VA 2010-2012
 Corporate Security Officer/ Console Operator - Monitoring security for Capital One
including incoming/outgoing calls, emails, or even face to face contacts with those in
need of assistance
 Providing security monitoring and interactions with a diverse population of individuals
(Associates, Contractors, and Visitors) working for Capital One. These interactions with
individuals may include telephone calls, emails, stent phone contacts, or even face to face
contacts with those in need of assistance
 Worked within a fast paced environment and had to be able to respond to different
situations at a moment’s notice. Situations can vary from employee verifications, opening
and closing doors and gates, activating visitor badges, medical incidents involving EMS,
Fire Alarms, entire Building evacuations, suspicious packages and mail, mechanical
equipment failures, people stuck in elevators, monitoring Bank alarm systems
nationwide, reviewing and exporting video camera footage, pulling access status reports,
deactivating badges, entering and completing D3 incident reports and completing shift
report logs
 Computer skills including: Microsoft Programs such as Outlook 2007, Excel,
PowerPoint, Word, Lenel (access control), Video Surveillance Programs (such as
NAVCO, 3VR, Verint, etc.), excellent organizational skills
 Base Salary, no commission
Tennis Pro/Sales Three Chopt Recreation Club Richmond, VA 2010-2014
Spotswood Country Club Harrisonburg, VA 2005-2010
 Sold tennis club membership services and equipment in a 100% commission role
(Instructional private/group lessons, running summer camps, junior/adult leagues, strength
and agility training, and provided full service tennis pro shop)
 Sold to local community in Rockingham County and Henrico, VA
 30% Marketing, fundraising, & prospecting future sponsors and endorsements
 Achievements include featured partnership with the 2012 United States Tennis
Association Tournament Director of the Year Robert Johnston.
 Featured a national award winning junior program
 100% Commission
Merchant Consultant Certified Payment Processing, Harrisonburg, VA 2009-2010
 Sold electronic payment processing equipment and services in an outside sales role
 Sold to small-and medium-sized businesses
 Executed 50-70 cold calls per day by door to door prospecting
 100% Commission
Personal Qualifications
Fluent Spanish and fully prepared to use that advantage in sales
Excellent communicator with an enthusiastic outlook
Flexible, quick learner, and motivated to achieve
Computer literate, problem solver, multi-tasker
Pleasant, prompt, and professional image
Independent, organized, and reliable