1. Barriers to Communication
• Noise
• Badly Encoded Messages
• Disturbance in the Transmission Channel
• Unclarified Assumptions/Misconceptions
• Emotions
• Distractions
2. Barriers to Communication
• Poor Listening Skills
• Inattention by the Receiver
• Poor Retention (or) Inability to Remember things
• Mistrust between the Sender and the Receiver
• Language Differences
• Misinterpretation of the Message
3. Hearing Vs Listening
Hearing – Physical process,
natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
4. IMPORTANCE OF LISTENING
Listening to others is an elegant art.
Good listening reflects courtesy and good
manners.
Listening carefully to the instructions of
superiors improve competence and
performance.
The result of poor listening skill could be
disastrous in business, employment and social
relations.
5. IMPORTANCE OF LISTENING
Good listening can eliminate a number of
imaginary grievances of employees.
Good listening skill can improve social
relations and conversation.
Listening is a positive activity rather than a
passive or negative activity.
6. Always think ahead about what you are going to
say.
Use simple words and phrases that are
understood by every body.
Increase your knowledge on all subjects you are
required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have
been understood accurately or not.
ESSENTIALS FOR EFFECTIVE COMMUNICATION
Dos
7. In case of an interruption, always do a little recap of
what has been already said.
Always pay undivided attention to the speaker while
listening.
While listening, always make notes of important
points.
Always ask for clarification if you have failed to grasp
other’s point of view.
Repeat what the speaker has said to check whether
you have understood accurately.
ESSENTIALS FOR EFFECTIVE COMMUNICATION
Dos
8. ESSENTIALS FOR EFFECTIVE COMMUNICATION
DON’Ts
Do not instantly react and mutter something in
anger.
Do not use technical terms and terminologies
which are not understood by majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you
won’t be heard.
9. ESSENTIALS FOR EFFECTIVE COMMUNICATION
DON’Ts
Do not assume that every body understands
you.
While listening do not glance here and there as
it might distract the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have
understood every thing.
10. 7 Cs EFFECTIVE COMMUNICATION
COMPLETENESS
To be effective, communication should be
complete, i.e. it should include all the information
the recipient needs to evaluate its content, solve a
problem or make a decision. Complete
communication reduces the need for follow-up
questions and answers, and improves the quality
of the overall communication process.
11. 7 Cs EFFECTIVE COMMUNICATION
CONCISENESS
Conciseness is not about keeping the message short,
but rather about keeping it to a point. Conciseness in
communication happens when the message does not
include any redundant or irrelevant information.
Concise communication prompts a better
understanding of the message, because the recipient
can focus on the key points and does not get
distracted by a wealth of minor details.
12. 7 Cs EFFECTIVE COMMUNICATION
CONSIDERATION
When engaging in communication, a sender should
always consider and value the recipient's needs,
moods and points of view. Tailoring the contents and
style of your messages based on their target
audience strengthens the key points delivered
within, as the sender can use argumentations and
examples relevant to the recipient's experience, thus
catering for a more thorough understanding of the
message.
13. 7 Cs EFFECTIVE COMMUNICATION
CONCRETENESS
Effective communication happens when the message is
supported by facts and figures. Concreteness in
communication is also about answering to questions
timely and consistently, and developing your
argumentations based on real-life examples and
situations rather than on general scenarios or theories.
Concreteness fosters effectiveness in communication,
as the recipient gets a more comprehensive overview
of the message and its implications.
14. 7 Cs EFFECTIVE COMMUNICATION
COURTESY
Courtesy in communication implies being
respectful of the recipient's culture, values and
beliefs. Also, it involves the need to adopt a
register your audience can easily relate to and
understand. Courteous communication has a
positive impact on the overall communication, as
it prompts a more positive and constructive
approach to the conversation.
15. 7 Cs EFFECTIVE COMMUNICATION
CLEARNESS
To be effective, communication has also to be
clear and specific. To achieve clearness, the
message should focus on a single objective, thus
emphasising its importance and catering for a
prompt understanding of its contents. Clear
communication also requires the adoption of the
relevant terminology, thus reducing ambiguities
and confusion in the communication process.
16. 7 Cs EFFECTIVE COMMUNICATION
CORRECTNESS
Using grammar and syntax correctly vouches for
increased effectiveness and credibility of the
message. In fact, grammar and syntax mistakes
make it harder for the recipient to decode the
message and understand its contents. Also, they
have a negative impact on the overall
communication, as they show that the sender
hasn't taken his time to craft his messages more
carefully.
17. How to Improve Existing Level of
COMMUNICATION?
Improve language
Improve pronunciation
Work on voice modulation
Work on body language
Read more
Listen more
Avoid reading or watching or listening unwanted
literature, gossip, media presentation etc.
18. How to Improve Existing Level of
COMMUNICATION?
Interact with qualitative people
Improve on you topic of discussion
Practice meditation and good thoughts
Think and speak
Do not speak too fast
Use simple vocabulary
Do not speak only to impress someone
Look presentable and confident
19. Improving Body Language - Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely
