updated Resume

1. Jeffrey E. Brown 4
Hawthorne Village
Concord, MA 01742
(339)223-0752
jeffrey.brown86@gmail.com
Technical Skills:
- Data backup and file recovery
- Spyware/Malware detection and removal
- Vmware tools (vCenter,Vfusion,Vsphere)
- Santricity (IBM, Netapp)
- Performance Testing (Automated)
- Stress Testing (Automated)
- Manual testing of new features
- Log scanning for failures in Application
- Network management using TCP/IP, FTP, IPX/SPX, and SNMP protocols
- Remote access client services including SecurID, VPNs
- Wireless network configuration and troubleshooting
- PC system building and customization, including installation and upgrades
- Dell, Compaq, Hewlett-Packard and IBM configuration, activation and repair
Software Expertise:
- SUSE
- CentOS
- IBM SVC (both SUSE and Centos OS’s)
- Windows 2008 R2
+ Setup SQL 2008
+ DAG cluster setup for SQL 2008
- Windows XP/2000 Professional
- Windows 2003 Server including:

2. + Installation
+ LAN administration
+ Microsoft Windows Server Update Services (WSUS)
+ Server monitoring
+ General troubleshooting
- Microsoft Office 2000/2003/2007
- Microsoft Outlook
- Microsoft Internet Explorer
- Mozilla Firefox
- Norton Anti-Virus, Ghost, PC Anywhere
Personal Skills:
- Self-motivated and responsible
- Ability to work as a team member
- Strong communication skills
- Effective and creative problem solver
- Ability to work with end users on all levels
- Experience working in fast-paced environments
- Ability to learn new technologies quickly
Experience:
Quality Assurance (Oct.2010-
Nov. 2015)
Actifio
- Build and maintain Servers for testing (vCenters, various windows, CentOS configurations,
physical and ESX environments)
- Configure, and maintain storage for testing (IBM V3700,5000,7000, DS3512)
- Build and maintain a set of testing environments

3. - Diagnose and report issues to software developers using Bugzilla
- Design and maintain test plans with Testlink
- Design rack formations as a lab manager
- Run and build performance testing on company software
- Maintain/configure stress testing environments
- Maintain/configure system testing environments
- Give feedback to developers on bugs found, and reported steps to reproduce issue
Corporate IT manager
American career institute (July2008-Oct.2010)
- Maintain 7 satellite campus networks
- Build and maintain network infrastructure (DMZ, Domain Controller, and DNS)
- Improve speed of network by improving switch/ Server configurations
- Setup customer network for students (allow internet but limited to certain sites)
- Setup and maintain Exchange sever to allow faculty email access using outlook
- Setup and maintain a call center server (for recording calls to would be customers)
- Setup classroom networks to allow students to intranet and setup their own networks
- Printer support for Hewlett-Packard, Lexmark, Xerox and Zebra printers
Information Management Officer - Network Administrator (July2007-Feb.2015)
United States Army
- Provided PC software and hardware support to over 1,000 end users
- Documented and solved user support issues in a timely manner
- Used Dame Wear and Hyena to remote into and repair end users computer stations
- Diagnosed and resolved networking issues involving connectivity, Active Directory, Remote
Access/VPN and wireless networking
- Helped update and implement network security software

4. - Ordered, configured and distributed new desktop and portable computer systems, including
custom software installation
- Rebuilt computer operating systems including file backup, data recovery and reinstallation of
applications
- Managed the retired computer systems program for system evaluation including up dating of
inventory database
- Reconfigured retired computers for redistribution including data transfer, custom software
installation, and addition to the active asset inventory database
Communications Specialist - Help desk Associate (Aug.2005-Jun.2007)
United States Army
- Responsible for assisting end users with mainframe applications and proprietary software
applications
- Supplied telephone support for Microsoft Windows 2000, Microsoft Windows XP and
Microsoft Office
- Identified and corrected problems with Local Area Network access, Remote Access/VPN, E-
mail and Intranet/Internet
- Provided computer hardware assessment as well as troubleshooting support
- Documented support issues in help desk support database including steps taken and the final
resolution
Computer Repair Specialist (July2003-Jun.2005)
Best Buy
- Assisted in the implementation of the Geek Squad, Best Buy’s help desk company
- Trained new employs in the ability to diagnose system hardware and software faults
- Provided customer support for computer hardware and software problems
- Inspected customer computers for Malware and Spyware contamination
- Repaired or replaced computer hardware when required

5. Education:
Military:
- Army Information Management Officers class for Network Administrators (2007)
- Army Technical School for Heavy Wheeled Engineer Equipment System Repair (2005)
- Air force Technical School for Aerospace Weapons Crew Loading and Repair (1997)
Civilian:
- Associates degree in Computer Science from Central Missouri State University (2003)
- Graduated from Mount Mansfield Union High School (1997)
Awards and Recognition:
- Army Achievement Award for the set up of the Tactical Operations Center during the
relocation of the Battalion Headquarters during Operation Iraqi Freedom, including the
creation of a new computer network system (2007)
- Superior Performance Award for greatly contributing to improve the unit’s overall
effectiveness (2005)
- Recognition of Exemplary Service with the 131st Engineer Company (2004)
- Certificate of Appreciation for highest degree of technical proficiency and maintaining
excellent professional standards (1998)