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The Current State of
Mobile



        Web Directions Unplugged, Seattle Washington
Numbers
The Landscape

  72.5 million people in the U.S.
  owned smartphones during the
    three months ending March
   2011, up 15 percent from the
  preceding three-month period.
The Landscape
Top Smartphone Platforms - 3 Mo. Average Ending March 2011
                            Share (%) of Smartphone Subscribers
                    December 2010       March 2011           Change
Total Subscribers       100%              100%                N/A
    Google             28.7%              34.7%                    6
      Rim              31.6%              27.1%                   -4.5
     Apple             25.0%              25.5%                   0.5
   Microsoft            8.4%               7.5%                   -0.9
     Palm               3.7%               2.8%                   -0.9
Some Usage Statistics
Some Usage Statistics
89% use their smartphone every day
Some Usage Statistics
89% use their smartphone every day
93% use them in the home
Some Usage Statistics
89% use their smartphone every day
93% use them in the home
87% use them on the go
Some Usage Statistics
89% use their smartphone every day
93% use them in the home
87% use them on the go
77% use them in a store
Some Usage Statistics
Some Usage Statistics
73% use them in a restaurant
Some Usage Statistics
73% use them in a restaurant
72% use them at work
Some Usage Statistics
73% use them in a restaurant
72% use them at work
66% use them at a social gathering
Some Usage Statistics
73% use them in a restaurant
72% use them at work
66% use them at a social gathering
54% use them in a cafe or coffee shop
Some Usage Statistics
Some Usage Statistics
53% use them in the doctor’s office
Some Usage Statistics
53% use them in the doctor’s office
50% use them at the airport
Some Usage Statistics
53% use them in the doctor’s office
50% use them at the airport
32% use them in the library
Some Usage Statistics
53% use them in the doctor’s office
50% use them at the airport
32% use them in the library
29% use them at school
What Are They Doing?
What Are They Doing?
81% browse the internet
What Are They Doing?
81% browse the internet
77% used a search engine
What Are They Doing?
81% browse the internet
77% used a search engine
68% used an app
What Are They Doing?
81% browse the internet
77% used a search engine
68% used an app
48% watch videos
72% use a smartphone while...
72% use a smartphone while...
... listening to music (44%)
72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
... using the internet (29%)
72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
... using the internet (29%)
... playing video games (27%)
72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
... using the internet (29%)
... playing video games (27%)
... reading a newspaper or magazine (22%)
72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
... using the internet (29%)
... playing video games (27%)
... reading a newspaper or magazine (22%)
... reading a book (16%)
They’re multitaskers
Activities conducted while using the internet on smartphones
They’re multitaskers
Activities conducted while using the internet on smartphones
... waiting in line (59%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... waiting in line (59%)
... eating (48%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... waiting in line (59%)
... eating (48%)
... shopping (44%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... waiting in line (59%)
... eating (48%)
... shopping (44%)
... traveling (43%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... waiting in line (59%)
... eating (48%)
... shopping (44%)
... traveling (43%)
... socializing / entertaining (40%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... waiting in line (59%)
... eating (48%)
... shopping (44%)
... traveling (43%)
... socializing / entertaining (40%)
... using the bathroom (39%)
They’re multitaskers
Activities conducted while using the internet on smartphones
They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
... driving a vehicle (20%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
... driving a vehicle (20%)
... walking their dog (17%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
... driving a vehicle (20%)
... walking their dog (17%)
... pumping gas (14%)
They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
... driving a vehicle (20%)
... walking their dog (17%)
... pumping gas (14%)
... having meaningful conversation (13%)
What Do You Use Your Smartphone For?
What Do You Use Your Smartphone For?

 89% “Stay Connected”
What Do You Use Your Smartphone For?

 89% “Stay Connected”
  Check and send email (82%), Use a social networking site (63%)
What Do You Use Your Smartphone For?

 89% “Stay Connected”
  Check and send email (82%), Use a social networking site (63%)

 82% “Research and Read News”
What Do You Use Your Smartphone For?

 89% “Stay Connected”
  Check and send email (82%), Use a social networking site (63%)

 82% “Research and Read News”
  Read news articles (56%), Look up specific information (54%), Look up
  sports related information (38%), Look up information for work (32%),
  Look up health related information (27%), Look up school related
  information (18%)
What Do You Use Your Smartphone For?
What Do You Use Your Smartphone For?

 75% “Navigate”
What Do You Use Your Smartphone For?

 75% “Navigate”
  Look up directions (69%), Use online map or GPS (59%)
What Do You Use Your Smartphone For?

 75% “Navigate”
  Look up directions (69%), Use online map or GPS (59%)

 65% “Keep Entertained”
What Do You Use Your Smartphone For?

 75% “Navigate”
  Look up directions (69%), Use online map or GPS (59%)

 65% “Keep Entertained”
  Listen to music/radio (45%), Watch online videos (41%), Play online
  games (39%)
What Do You Use Your Smartphone For?
What Do You Use Your Smartphone For?

 45% “Manage and Plan”
What Do You Use Your Smartphone For?

 45% “Manage and Plan”
  Manage finances and bills (34%), Make dinner reservations (20%), Make
  travel arrangements (19%)
It’s All About Action!
It’s All About Action!
... Search engine websites (77%)
It’s All About Action!
... Search engine websites (77%)
... Social networking sites (65%)
It’s All About Action!
... Search engine websites (77%)
... Social networking sites (65%)
... Retail websites (46%)
It’s All About Action!
... Search engine websites (77%)
... Social networking sites (65%)
... Retail websites (46%)
... Video sharing websites (43%)
It’s All About Action!
... Search engine websites (77%)
... Social networking sites (65%)
... Retail websites (46%)
... Video sharing websites (43%)
... General consumer websites (38%)
It’s All About Action!
... Search engine websites (77%)
... Social networking sites (65%)
... Retail websites (46%)
... Video sharing websites (43%)
... General consumer websites (38%)
... Brand or manufacturer websites (26%)
It’s All About Action!
It’s All About Action!
... Review websites, blogs or message boards (25%)
It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
... Finance information websites (24%)
It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
... Finance information websites (24%)
... Travel related websites (23%)
It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
... Finance information websites (24%)
... Travel related websites (23%)
... Coupon websites (18%)
It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
... Finance information websites (24%)
... Travel related websites (23%)
... Coupon websites (18%)
... Full length TV programming websites (17%)
What are they searching for?
What are they searching for?
... Dining/restaurant information (51%)
What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
... Entertainment (49%)
What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
... Entertainment (49%)
... Shopping (47%)
What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
... Entertainment (49%)
... Shopping (47%)
... Travel (31%)
What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
... Entertainment (49%)
... Shopping (47%)
... Travel (31%)
... Business info, product or services (17%)
Action

    9 out of 10 smartphone
    searches resulted in an
             action.
Local

   95% of smartphone users
     have looked for local
         information.
Local

 88% of those users take actions
within a day, indicating that these
are immediate information needs.
Local

 77% have contacted a business,
with 61% calling and 59% visiting
       the local business.
Purchase-Driven Shoppers
 79% of smartphone consumers
  use their phones to help with
shopping, from comparing prices,
finding more product information
      to locating a retailer.
Purchase-Driven Shoppers

 74% of smartphone shoppers
make a purchase, whether online,
  in-store, or on their phones.
Purchase-Driven Shoppers
70% use their smartphones while
  in the store, reflecting varied
 purchase paths that often begin
  online or on their phones and
  brings consumers in the store.
How to reach them?

71% search on their phones because
   of ad exposure, whether from
 traditional media (68%) to online
  ads (18%), to mobile ads (27%).
The Conference
The Raging Debate...
The Raging Debate...


        App vs. Web App
 Also... what’s the difference?
Opening...
Opening...


  Things are moving very fast.
Sessions
Sessions
Top 10 things to tackle touchscreens
Sessions
Top 10 things to tackle touchscreens
Creative CSS3
Sessions
Top 10 things to tackle touchscreens
Creative CSS3
Mobile Prototyping essentials
Sessions
Top 10 things to tackle touchscreens
Creative CSS3
Mobile Prototyping essentials
CSS3 animations & transitions
Sessions
Top 10 things to tackle touchscreens
Creative CSS3
Mobile Prototyping essentials
CSS3 animations & transitions
Offline Web Apps with HTML5
Sessions
Sessions
Realistic UX research
Sessions
Realistic UX research
From Web to mobile to app in 60 seconds
Sessions
Realistic UX research
From Web to mobile to app in 60 seconds
 The Dos and Don’ts of Mobile Web
Development
Closing...
Closing...


  Native is easy, mobile web is
          freakin’ hard.
Thoughts...
Thoughts...

   This is going to be huge.
 We’re talking bigger than the
         printing press.
Fin

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LHWH Mobile lunch and learn 2011

  • 1. The Current State of Mobile Web Directions Unplugged, Seattle Washington
  • 3. The Landscape 72.5 million people in the U.S. owned smartphones during the three months ending March 2011, up 15 percent from the preceding three-month period.
  • 4. The Landscape Top Smartphone Platforms - 3 Mo. Average Ending March 2011 Share (%) of Smartphone Subscribers December 2010 March 2011 Change Total Subscribers 100% 100% N/A Google 28.7% 34.7% 6 Rim 31.6% 27.1% -4.5 Apple 25.0% 25.5% 0.5 Microsoft 8.4% 7.5% -0.9 Palm 3.7% 2.8% -0.9
  • 6. Some Usage Statistics 89% use their smartphone every day
  • 7. Some Usage Statistics 89% use their smartphone every day 93% use them in the home
  • 8. Some Usage Statistics 89% use their smartphone every day 93% use them in the home 87% use them on the go
  • 9. Some Usage Statistics 89% use their smartphone every day 93% use them in the home 87% use them on the go 77% use them in a store
  • 11. Some Usage Statistics 73% use them in a restaurant
  • 12. Some Usage Statistics 73% use them in a restaurant 72% use them at work
  • 13. Some Usage Statistics 73% use them in a restaurant 72% use them at work 66% use them at a social gathering
  • 14. Some Usage Statistics 73% use them in a restaurant 72% use them at work 66% use them at a social gathering 54% use them in a cafe or coffee shop
  • 16. Some Usage Statistics 53% use them in the doctor’s office
  • 17. Some Usage Statistics 53% use them in the doctor’s office 50% use them at the airport
  • 18. Some Usage Statistics 53% use them in the doctor’s office 50% use them at the airport 32% use them in the library
  • 19. Some Usage Statistics 53% use them in the doctor’s office 50% use them at the airport 32% use them in the library 29% use them at school
  • 20. What Are They Doing?
  • 21. What Are They Doing? 81% browse the internet
  • 22. What Are They Doing? 81% browse the internet 77% used a search engine
  • 23. What Are They Doing? 81% browse the internet 77% used a search engine 68% used an app
  • 24. What Are They Doing? 81% browse the internet 77% used a search engine 68% used an app 48% watch videos
  • 25. 72% use a smartphone while...
  • 26. 72% use a smartphone while... ... listening to music (44%)
  • 27. 72% use a smartphone while... ... listening to music (44%) ... watching TV (33%)
  • 28. 72% use a smartphone while... ... listening to music (44%) ... watching TV (33%) ... using the internet (29%)
  • 29. 72% use a smartphone while... ... listening to music (44%) ... watching TV (33%) ... using the internet (29%) ... playing video games (27%)
  • 30. 72% use a smartphone while... ... listening to music (44%) ... watching TV (33%) ... using the internet (29%) ... playing video games (27%) ... reading a newspaper or magazine (22%)
  • 31. 72% use a smartphone while... ... listening to music (44%) ... watching TV (33%) ... using the internet (29%) ... playing video games (27%) ... reading a newspaper or magazine (22%) ... reading a book (16%)
  • 32. They’re multitaskers Activities conducted while using the internet on smartphones
  • 33. They’re multitaskers Activities conducted while using the internet on smartphones ... waiting in line (59%)
  • 34. They’re multitaskers Activities conducted while using the internet on smartphones ... waiting in line (59%) ... eating (48%)
  • 35. They’re multitaskers Activities conducted while using the internet on smartphones ... waiting in line (59%) ... eating (48%) ... shopping (44%)
  • 36. They’re multitaskers Activities conducted while using the internet on smartphones ... waiting in line (59%) ... eating (48%) ... shopping (44%) ... traveling (43%)
  • 37. They’re multitaskers Activities conducted while using the internet on smartphones ... waiting in line (59%) ... eating (48%) ... shopping (44%) ... traveling (43%) ... socializing / entertaining (40%)
  • 38. They’re multitaskers Activities conducted while using the internet on smartphones ... waiting in line (59%) ... eating (48%) ... shopping (44%) ... traveling (43%) ... socializing / entertaining (40%) ... using the bathroom (39%)
  • 39. They’re multitaskers Activities conducted while using the internet on smartphones
  • 40. They’re multitaskers Activities conducted while using the internet on smartphones ... cooking and/or other household chores (27%)
  • 41. They’re multitaskers Activities conducted while using the internet on smartphones ... cooking and/or other household chores (27%) ... taking a smoke break (20%)
  • 42. They’re multitaskers Activities conducted while using the internet on smartphones ... cooking and/or other household chores (27%) ... taking a smoke break (20%) ... driving a vehicle (20%)
  • 43. They’re multitaskers Activities conducted while using the internet on smartphones ... cooking and/or other household chores (27%) ... taking a smoke break (20%) ... driving a vehicle (20%) ... walking their dog (17%)
  • 44. They’re multitaskers Activities conducted while using the internet on smartphones ... cooking and/or other household chores (27%) ... taking a smoke break (20%) ... driving a vehicle (20%) ... walking their dog (17%) ... pumping gas (14%)
  • 45. They’re multitaskers Activities conducted while using the internet on smartphones ... cooking and/or other household chores (27%) ... taking a smoke break (20%) ... driving a vehicle (20%) ... walking their dog (17%) ... pumping gas (14%) ... having meaningful conversation (13%)
  • 46. What Do You Use Your Smartphone For?
  • 47. What Do You Use Your Smartphone For? 89% “Stay Connected”
  • 48. What Do You Use Your Smartphone For? 89% “Stay Connected” Check and send email (82%), Use a social networking site (63%)
  • 49. What Do You Use Your Smartphone For? 89% “Stay Connected” Check and send email (82%), Use a social networking site (63%) 82% “Research and Read News”
  • 50. What Do You Use Your Smartphone For? 89% “Stay Connected” Check and send email (82%), Use a social networking site (63%) 82% “Research and Read News” Read news articles (56%), Look up specific information (54%), Look up sports related information (38%), Look up information for work (32%), Look up health related information (27%), Look up school related information (18%)
  • 51. What Do You Use Your Smartphone For?
  • 52. What Do You Use Your Smartphone For? 75% “Navigate”
  • 53. What Do You Use Your Smartphone For? 75% “Navigate” Look up directions (69%), Use online map or GPS (59%)
  • 54. What Do You Use Your Smartphone For? 75% “Navigate” Look up directions (69%), Use online map or GPS (59%) 65% “Keep Entertained”
  • 55. What Do You Use Your Smartphone For? 75% “Navigate” Look up directions (69%), Use online map or GPS (59%) 65% “Keep Entertained” Listen to music/radio (45%), Watch online videos (41%), Play online games (39%)
  • 56. What Do You Use Your Smartphone For?
  • 57. What Do You Use Your Smartphone For? 45% “Manage and Plan”
  • 58. What Do You Use Your Smartphone For? 45% “Manage and Plan” Manage finances and bills (34%), Make dinner reservations (20%), Make travel arrangements (19%)
  • 59. It’s All About Action!
  • 60. It’s All About Action! ... Search engine websites (77%)
  • 61. It’s All About Action! ... Search engine websites (77%) ... Social networking sites (65%)
  • 62. It’s All About Action! ... Search engine websites (77%) ... Social networking sites (65%) ... Retail websites (46%)
  • 63. It’s All About Action! ... Search engine websites (77%) ... Social networking sites (65%) ... Retail websites (46%) ... Video sharing websites (43%)
  • 64. It’s All About Action! ... Search engine websites (77%) ... Social networking sites (65%) ... Retail websites (46%) ... Video sharing websites (43%) ... General consumer websites (38%)
  • 65. It’s All About Action! ... Search engine websites (77%) ... Social networking sites (65%) ... Retail websites (46%) ... Video sharing websites (43%) ... General consumer websites (38%) ... Brand or manufacturer websites (26%)
  • 66. It’s All About Action!
  • 67. It’s All About Action! ... Review websites, blogs or message boards (25%)
  • 68. It’s All About Action! ... Review websites, blogs or message boards (25%) ... Health information websites (24%)
  • 69. It’s All About Action! ... Review websites, blogs or message boards (25%) ... Health information websites (24%) ... Finance information websites (24%)
  • 70. It’s All About Action! ... Review websites, blogs or message boards (25%) ... Health information websites (24%) ... Finance information websites (24%) ... Travel related websites (23%)
  • 71. It’s All About Action! ... Review websites, blogs or message boards (25%) ... Health information websites (24%) ... Finance information websites (24%) ... Travel related websites (23%) ... Coupon websites (18%)
  • 72. It’s All About Action! ... Review websites, blogs or message boards (25%) ... Health information websites (24%) ... Finance information websites (24%) ... Travel related websites (23%) ... Coupon websites (18%) ... Full length TV programming websites (17%)
  • 73. What are they searching for?
  • 74. What are they searching for? ... Dining/restaurant information (51%)
  • 75. What are they searching for? ... Dining/restaurant information (51%) ... Navigational (51%)
  • 76. What are they searching for? ... Dining/restaurant information (51%) ... Navigational (51%) ... Entertainment (49%)
  • 77. What are they searching for? ... Dining/restaurant information (51%) ... Navigational (51%) ... Entertainment (49%) ... Shopping (47%)
  • 78. What are they searching for? ... Dining/restaurant information (51%) ... Navigational (51%) ... Entertainment (49%) ... Shopping (47%) ... Travel (31%)
  • 79. What are they searching for? ... Dining/restaurant information (51%) ... Navigational (51%) ... Entertainment (49%) ... Shopping (47%) ... Travel (31%) ... Business info, product or services (17%)
  • 80. Action 9 out of 10 smartphone searches resulted in an action.
  • 81. Local 95% of smartphone users have looked for local information.
  • 82. Local 88% of those users take actions within a day, indicating that these are immediate information needs.
  • 83. Local 77% have contacted a business, with 61% calling and 59% visiting the local business.
  • 84. Purchase-Driven Shoppers 79% of smartphone consumers use their phones to help with shopping, from comparing prices, finding more product information to locating a retailer.
  • 85. Purchase-Driven Shoppers 74% of smartphone shoppers make a purchase, whether online, in-store, or on their phones.
  • 86. Purchase-Driven Shoppers 70% use their smartphones while in the store, reflecting varied purchase paths that often begin online or on their phones and brings consumers in the store.
  • 87. How to reach them? 71% search on their phones because of ad exposure, whether from traditional media (68%) to online ads (18%), to mobile ads (27%).
  • 90. The Raging Debate... App vs. Web App Also... what’s the difference?
  • 92. Opening... Things are moving very fast.
  • 94. Sessions Top 10 things to tackle touchscreens
  • 95. Sessions Top 10 things to tackle touchscreens Creative CSS3
  • 96. Sessions Top 10 things to tackle touchscreens Creative CSS3 Mobile Prototyping essentials
  • 97. Sessions Top 10 things to tackle touchscreens Creative CSS3 Mobile Prototyping essentials CSS3 animations & transitions
  • 98. Sessions Top 10 things to tackle touchscreens Creative CSS3 Mobile Prototyping essentials CSS3 animations & transitions Offline Web Apps with HTML5
  • 101. Sessions Realistic UX research From Web to mobile to app in 60 seconds
  • 102. Sessions Realistic UX research From Web to mobile to app in 60 seconds The Dos and Don’ts of Mobile Web Development
  • 104. Closing... Native is easy, mobile web is freakin’ hard.
  • 106. Thoughts... This is going to be huge. We’re talking bigger than the printing press.
  • 107. Fin

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