This document provides a summary of an experienced IT professional with over 28 years of experience in various roles including project management, network infrastructure design and implementation, business application management, help desk management, and deskside support. Recent experience includes PC refresh projects and troubleshooting user issues at healthcare organizations in Illinois. Extensive experience working as a field contractor for various companies in Illinois, Indiana and Wisconsin performing IT installations and repairs.

1. PROFILE Accomplished Manager of systems and projects offering more than 28
years of key experience.
Diverse skill set including many aspects of business, project management,
and support in the IT field.
Been a field contractor for most of my career, (after hours) and exclusively
since 2009. Working on large and small contracts.
Designed and implemented network infrastructure starting from green
screen single
application, to complex multi-application WAN.
Managed the implementation and support of enterprise wide business
applications spanning an 11 yr period.
Worked with management effectively developing IT policies and
procedures.
Lead the conversion of a basic IP WAN to a complex MPLS network that
efficiently enabled secure VOIP and inter company connectivity between
five global locations.
Designed and managed an effective help desk system supporting over 250
local and remote users.
WORK HISTORY
2/1/16 – Current Northwestern University Hospital Winfield IL
Deskside Analyst at Central Dupage Hospital. Working on a PC Refresh
project. Imaging computers. Replacing computers. Cable management.
Windows Enterprise / Bitlocker encryption to meet state compliance.
Inventory control. Troubleshooting user issues and working with the NM
Team.
1/27/2015 – 6/5/2015 Epsilon Marketing, West Chicago IL
Deskside Analyst
Support end users onsite and remotely. Assist in transition from Symantec
to CA client management systems. Dispatch to support remote offices and-
business meetings. Troubleshoot and determine course of action for issues
beyond the scope of department using past project management and
networking skills. Work with HR for Onboarding and Offboarding.
Peoplesoft, JD Edwards, Microsoft CRM, etc

2. 1/2009 - Current Field IT Contractor, IL, IN and WI
Working through several vendors as a contractor for various companies
through private placement agents, as well as large companies like Insight,
Randstad, Field Nation, and Workmarket. Wifi Hotspot installs, PC/server
Repair, Router/Switch installs, server installs, VOIP installs, POS installs,
Access Point installs, Wiring and cable installs. Win7 and Win8 upgrades
for large corporate customers. Background and drug tested allowing me to
work in high security areas
10/2009 – 11/2010 Lake Villa School District, Lake Villa, IL
Support Engineer
Provide PC and Network solutions to small to medium sized companies.
Currently contracting at the Lake Villa School District providing end-to-end
support for the school district infrastructure consisting of five schools and
the corporate office. Manage and maintain over 1000 pc's and 44 servers.
06/1997 – 01/2009 Dexter Magnetics, Elk Grove Village, IL
Network Manager
Implement, improve, and maintain corporate LAN / WAN. Deploy and
maintain all business critical applications, servers, telecommunication
systems, as well as work with system vendors. Manage help desk, develop
user policies and train end users. I was the key player enabling several
hundred users across the US and England to work together by integrating
systems and processes.