3. Sector financial health
Actual Forecast
2011-12 2012-13 2013-14
Total income £23,277M £24,319M £25,337M
Operating surplus £972M £956M £547
Operating surplus as % of total income 4.2% 3.9% 2.2%
Cash flow from operating activities as % of total
income
8.1% 8.3% 6.6%
Net liquidity as number of days’ expenditure 118 123 98
External borrowings as % of total income 23.5% 25.8% 27.0%
Discretionary reserves excluding FRS17 as % of total
income
56.0% 61.7% 62.9%
9. Measure Baseline 2011/12 2012/13 update Target 2020 Trend RAG
Net cash flow from operating
activities as a % of total income
5.90% 1.50% 10-15%
17.53
14.01
5.89
1.50
0
2
4
6
8
10
12
14
16
18
20
2009/10 2010/11 2011/12 2012/13
Percentage(%)
Net cash flow as a % of total income
12. Measure Baseline 2011/12 2012/13 update Target 2020 Trend RAG
Staff costs as a % of total
income
54.8% 55.5% ≤53%
50.6
53.8
54.8
55.5
47
48
49
50
51
52
53
54
55
56
57
2009/10 2010/11 2011/12 2012/13
Percentage(%)
Staff costs as a % of total income
18. Measure Baseline 2011/12 2012/13 update Target 2020 Trend RAG
External borrowing as a % of total
income
33.6% 31.5% Decrease (<35%)
35.9%
35%
33.7%
32.5
33
33.5
34
34.5
35
35.5
36
36.5
2009/10 2010/11 2011/12
Percentage(%)
External borrowing as a % of total income
26. Funding breakdown of capital expenditure (2008-
09 to 2013-14)
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
2008-09 2009-10 2010-11 2011-12 2012-13 2013-14
£millions
Receipts from
sale of tangible
assets
Deferred capital
grants received
Mortgages and
loans acquired
Net capital to be
financed from
internal cash
27. Generate more cash
Increase income Reduce expenditure
Recruitment and
retention
of students
Commercial
income
Staff costs to
53% of income
Reduce
non staff spend
Process
efficiencies
Intelligent
procurement
Cost
control
34. Digital Learning Environment
Delivered so far:
Framework and style design
Building blocks of systems
Early adopter access
Get involved: http://blogs.plymouth.ac.uk/dle/
What can you look forward to?
More innovative & engaging learning experience
Increased toolsets available e.g. quizzes, group tools, peer
learning options
Integrated Assessment & eSubmission
More online materials e.g. reading lists
Lynda.com – online training portfolio
Reduced sign on challenges
Support available
Faculty focussed teams – 10 dedicated DLE
advocates to promote & support the
Academic community
Fortnightly Show & Tell sessions
Regular Drop-in support sessions
Ongoing staff training programme
1/3 – 30/4
eSubmission, eAssessment, systems integration
(TalisAspire, Turnitin)
1/5 – 30/7
Further integrations (PebblePad, CampusM)
Business Readiness (student forums)
5/9
Read only
Tulip & Emily
Completion Dec 14
5/10
Access removed
Tulip, Emily &
SCOLAR
8/12
Decommission
Tulip & Emily
22/5 – 01/12
Initiation &
Planning
2/12
Begin
Delivery
AE
EP
36. 36
Customer Relationship Management
Introduction of a strategic CRM – the ‘soup to nuts’ student
journey; and engagement with enterprise and the local
community.
Student &
Employee Social
Networks
Listen &
Analyze
Social
Marketing
Partners
Recruiting
Service &
Engage
Enrolment
and
Registration
External
Engagement
Student
Portals Collaboration
Student
Services
Career
Services
Alumni
Mgmt
Business
Devel
Teaching &
Learning
Events
37. Customer Relationship Management (CRM) – Phase 1
What can you look forward to?
Greater coordination across all areas of the
University
Improved management of the student lifecycle
More detailed, timely and accurate performance
data; improved target setting and monitoring
Strategic use of data to segment and target
market areas; improved and personalised
communications
Future development:
Extend CRM to encompass the whole student
journey and Alumni
R&I, Academic partnerships
Engagement with enterprise and the local
community
Get involved:
Email the CRM Project Manager,
Paul Westmore
Paul.Westmore@plymouth.ac.uk
Jan – Dec
13
Jan 14 Feb March April May June July Aug Sep
2/4
CRM goes live in Recruitment
& Admissions
Apr 2014 onwards
Development and implementation
within Employability service area
2013
Planning &
Initiation
18/11
Delivery begins
(R&A)
19/3 – 21/3
User Acceptance
Testing (R&A)
24/3 – 28/3
Training
(R&A)
Phase 1 Closure
Jul 2014
Development
/Configuration complete
Sep 2014
Completed Phase 1
Deployment
SE
AE
DT
EP
39. University Website Project
Delivered so far:
Collaborative design and build process
School sites – e.g. School of Biology
Selected course pages – e.g. BSc (Hons) Dietetics
Get involved: http://blogs.plymouth.ac.uk/website/
13/3 – 21/5
Our University
22/5 – 18/6
Student Experience
19/6 – 13/8
Research and Expertise
14/8 – 10/9
Business and Partners
10/9
Completion
Aug – Dec 13 Jan 14 Feb Mar Apr May Jun Jul Aug Sep
8/8 – 16/10
Initial Setup
2/1 – 12/3
Courses & Study
17/10 –
20/12
Our University
What can you look forward to?
Mobile first – designed to adapt to all digital devices
Smart Search will be first & foremost
Sophisticated & user-friendly content management
system
Smart analytics embedded on all pages
Full social networking integration
More personalised user experience
Rigorous measurement tools
Scalable to cope with peak demands
SOCM