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New Normal


     Decitica Research
 20% of population
 6 in 10 women
 Fewer Gen X & Gen Y
 20% of population
 6 in 10 women
 Fewer Gen X & Gen Y
 Already considered
  tightwads
 Most difficult to
  market to
 29% of population
 6 in 10 women
 Primarily Gen X
 Forced frugality
 Challenging group
  to attract
 29% of population
 6 in 10 women
 Primarily Gen X
 29% of population
 6 in 10 men
 Over represented by people in 60s
 29% of population
 6 in 10 men
 Over represented by people in 60s
 1/3 HHI > $75K
 Best group to
  market to
 22% of population
 Slightly more women
  than men
      Gen Y
   Indifferent
   Attractive target for
    youth market
 22% of population
 Slightly more women
  than men
      Gen Y
What Does This Mean To You?
• Steadfast Frugalists
• Involuntary Penny Pinchers
• Pragmatic Spenders
• Apathetic Materialists
10 New Normals
The impact of the new normal on meeting
  and event professionals
• Price Integrity
• Rate Transparency
• Less Brand loyalty
• Online footprint
• Social media
  interactions
• B There B4 the Sale
• Geo-location
Process to monitor,
engage & manage
conversations &
relationships
with existing & prospective
customers & influencers across
the Internet, social networks &
digital channels. ~ Mark Walsh
Incentive Research Foundation Pulse Survey Report, 8/2010
• New Competitive Set
• Packages
• RFP Overload
• Grids
• Selling brass &
  glass
• More small biz
34
Over Incentive Travel
Incentive Research Foundation Pulse Survey Report, 8/2010
SMM
decisions about
19. Successful Shows
49
• Technology
  infrastructure
• Systems of record vs.
  systems of engagement

• Helping your customers
  reach their customers
  beyond four walls of
  venue
Conduit For
To Plan For




Mature: 6-10 yrs
Formal & Informal
Novice workers          Mature (5-10 yrs)       Experienced >10 yrs
Directed                Self-Directed           Helping Others
Class                   Discovery               Coaching
Course                  Searching (Google)      Mentoring




                                                               57
           Source: Jay Cross’ Working Smarter
Formal & Informal
Novice workers          Mature (5-10 yrs)       Experienced >10 yrs
Directed                Self-Directed           Helping Others
Class                   Discovery               Coaching
Course                  Searching (Google)      Mentoring
Lecture                 Trial-and-error         Storytelling
Test/Exam               Collaborating           Giving Feedback
1 Right Answer          Asking                  Nurturing




                                                               58
           Source: Jay Cross’ Working Smarter
Formal & Informal
Novice workers          Mature (5-10 yrs)       Experienced >10 yrs
Directed                Self-Directed           Helping Others
Class                   Discovery               Coaching
Course                  Searching (Google)      Mentoring
Lecture                 Trial-and-error         Storytelling
Test/Exam               Collaborating           Giving Feedback
1 Right Answer          Asking                  Nurturing
Curriculum              Skimming                Modeling
Listening               Observing               Reflecting
Instructions            Conversing              Connecting

                                                               59
           Source: Jay Cross’ Working Smarter
61
62
Threat or Opportunity
74
•   Steadfast Frugalists
•   Involuntary Penny Pinchers
•   Pragmatic Spenders
•   Apathetic Materialists
76
To expect a normal
recovery cycle,
whether it is corporate profits or lending or
consumer spending or capital investment, or
pick the category—increased meeting
attendance, or association growth, or…

is just not
reasonable.
  ~ Don Reynolds, Economist
    21st Century Forecasting
Planning Meetings & Events…
          Not A Piece Of Cake




                              79
Adult Ed & Meetings




                      80
•   midlander1231         •   topher76           •   Jimw
•   the|G|™               •   SamikRC            •   Ornellaswouldgo
•   ~Ilse                 •   kenyee             •   khalid almasoud
•   Don Solo              •   Xotoko             •   brentbat
•   Daniel Henríquez      •   Ian Sane           •   Steven C Wilson
•   Leonard John          •   cláudia gabriela   •   ☼ Helder
    Matthews                  marques vieira     •   !!sahrizvi!!
•   London Permaculture   •   Paloetic           •   Stefan
•   cindy47452            •   Bob.Fornal         •   Luxmart
•   mariotto52            •   mrflip             •   fotomele
jhurt@velvetchainsaw.com
velvetchainsaw.com
@JeffHurt
                           83

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New Normal Marketing Strategies

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  • 5. New Normal Decitica Research
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  • 7.  20% of population  6 in 10 women  Fewer Gen X & Gen Y
  • 8.  20% of population  6 in 10 women  Fewer Gen X & Gen Y  Already considered tightwads  Most difficult to market to
  • 9.  29% of population  6 in 10 women  Primarily Gen X  Forced frugality  Challenging group to attract
  • 10.  29% of population  6 in 10 women  Primarily Gen X
  • 11.  29% of population  6 in 10 men  Over represented by people in 60s
  • 12.  29% of population  6 in 10 men  Over represented by people in 60s  1/3 HHI > $75K  Best group to market to
  • 13.  22% of population  Slightly more women than men  Gen Y  Indifferent  Attractive target for youth market
  • 14.  22% of population  Slightly more women than men  Gen Y
  • 15. What Does This Mean To You? • Steadfast Frugalists • Involuntary Penny Pinchers • Pragmatic Spenders • Apathetic Materialists
  • 16. 10 New Normals The impact of the new normal on meeting and event professionals
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  • 24. • Price Integrity • Rate Transparency • Less Brand loyalty
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  • 26. • Online footprint • Social media interactions • B There B4 the Sale • Geo-location
  • 27. Process to monitor, engage & manage conversations & relationships with existing & prospective customers & influencers across the Internet, social networks & digital channels. ~ Mark Walsh
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  • 29. Incentive Research Foundation Pulse Survey Report, 8/2010
  • 30. • New Competitive Set • Packages
  • 31. • RFP Overload • Grids • Selling brass & glass • More small biz
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  • 42. Over Incentive Travel Incentive Research Foundation Pulse Survey Report, 8/2010
  • 43. SMM
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  • 53. • Technology infrastructure • Systems of record vs. systems of engagement • Helping your customers reach their customers beyond four walls of venue
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  • 57. Formal & Informal Novice workers Mature (5-10 yrs) Experienced >10 yrs Directed Self-Directed Helping Others Class Discovery Coaching Course Searching (Google) Mentoring 57 Source: Jay Cross’ Working Smarter
  • 58. Formal & Informal Novice workers Mature (5-10 yrs) Experienced >10 yrs Directed Self-Directed Helping Others Class Discovery Coaching Course Searching (Google) Mentoring Lecture Trial-and-error Storytelling Test/Exam Collaborating Giving Feedback 1 Right Answer Asking Nurturing 58 Source: Jay Cross’ Working Smarter
  • 59. Formal & Informal Novice workers Mature (5-10 yrs) Experienced >10 yrs Directed Self-Directed Helping Others Class Discovery Coaching Course Searching (Google) Mentoring Lecture Trial-and-error Storytelling Test/Exam Collaborating Giving Feedback 1 Right Answer Asking Nurturing Curriculum Skimming Modeling Listening Observing Reflecting Instructions Conversing Connecting 59 Source: Jay Cross’ Working Smarter
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  • 75. Steadfast Frugalists • Involuntary Penny Pinchers • Pragmatic Spenders • Apathetic Materialists
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  • 77.
  • 78. To expect a normal recovery cycle, whether it is corporate profits or lending or consumer spending or capital investment, or pick the category—increased meeting attendance, or association growth, or… is just not reasonable. ~ Don Reynolds, Economist 21st Century Forecasting
  • 79. Planning Meetings & Events… Not A Piece Of Cake 79
  • 80. Adult Ed & Meetings 80
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  • 82. midlander1231 • topher76 • Jimw • the|G|™ • SamikRC • Ornellaswouldgo • ~Ilse • kenyee • khalid almasoud • Don Solo • Xotoko • brentbat • Daniel Henríquez • Ian Sane • Steven C Wilson • Leonard John • cláudia gabriela • ☼ Helder Matthews marques vieira • !!sahrizvi!! • London Permaculture • Paloetic • Stefan • cindy47452 • Bob.Fornal • Luxmart • mariotto52 • mrflip • fotomele